The document discusses an illuminative/responsive approach to evaluating an English as a foreign language (EFL) learning support program (LSP) in Greece. It describes a 4-step evaluation process: 1) Preparing stakeholders, 2) Identifying the program setting, 3) Sharing, observing, and seeking feedback, and 4) Reviewing, reflecting, and remedying issues. The evaluation aims to foster autonomous learning and involvement of all stakeholders at each step. It is argued that this participatory, formative approach can help programs improve, build ownership among stakeholders, and make evaluation less opposed in the Greek educational system.

1. A responsive/illuminative approach to
evaluation of innovatory, foreign
language programs.
Dr Angeliki Deligianni
EFL State School Advisor -Thessaloniki
HOU Tutor
Former Education Attache - London Embassy of Greece
Email: ade@gecon.gr
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2. Evaluating a Learning Support Program
(LSP) in English as a foreign language
(EFL).
LSP in EFL, initially funded by EU, aims to provide for students
with knowledge gaps and responds to the demand for lifelong
learning and autonomous learner as guided by EU.
Therefore, in evaluating a LSP in EFL program I aimed to
investigate the extent to which features of autonomous learning
were fostered.
The conceptual and procedural framework which I constructed
was grounded in recent developments in educational evaluation.
It was hoped that this would serve as an instrument for evaluating
innovatory language programs and that it would contribute to the
developing field of educational evaluation in Greece.
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3. Absence of any evaluation practices in
education in Greece and oppostion to
evaluation
Since 1980 there has been an absence of any kind of evaluation
practices in the Greek educational system with the exception of
the regular assessment of students. There has been a great deal
of opposition from teachers and teacher unions every time that a
political decision for any type of evaluation was announced.
The responsive/illuminative approach followed in this study
provides evidence that this kind of participatory evaluation model
within the context of formative evaluation can be seen as a
means of achieving improvement rather than numerically
assessing the performance of those involved.
In this model the evaluand shares the same degree of
responsibility as the evaluator.
This is achieved through the reflection and review stages which
foster self evaluation. It is exepected that a sense of “ownership”,
a term coined by Kennedy (1988), of the program/innovation
could be developed in the stakeholders and unjustified fears
dispelled. It was also hoped that by developing and introducing
this participatory model, teachers and unionists would become
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less opposed to evaluation in education.

4. The rationale of this evaluation study and the
choice for interpretive/naturalistic paradigm
First attempts to evaluate program sought quantitative data.
Officials, in charge of this program, were asked to collect and
send back to Ministry mainly quantitative data, such as number of
students attending, number of students being satisfied, amount of
teaching hours etc. Quantification and statistical generalisaitions
were then dispatched to EU funding centres to prove that EU
funds were wisely distributed.
Holding a different view I decided to design an instrument to
explore perspectives and shared meanings and develop insights
into the particular situation of the of LSP in EFL classroom.
I decided that the potential of the interpretive paradigm would
best suit my situation. Within this tradition emphasis is placed on
unravelling the individual’s point of view.
I also embarked on formative evaluatin techniques which are
responsive to the needs of stakeholders and provide information
that will illuminate the claims, concerns and issues raised by
stakeholding audiences.
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5. Aims of the research study
•To determine the strengths and
weaknesses of LSP in EFL
•To investigate factors influencing the
effectiveness of LSP in EFL
•To produce suggestions for improvement
of LSP in EFL
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6. Responsive/illuminative approach
My choice for this duet is grounded in the principles of
responsive –illuminative evaluation in the broader
context of formative evaluation. It seeks to interpret
information in order to faciliate remedy of problematic
areas. It is also flexible in responding to a range of
contextual constraints.
This flexibility is assisted by two facts: a) it takes as its
organisers the claims, concerns, and issues of the
stakeholders, illuminating issues of importance to
implementation and decision making as they
emerge,and b) it takes place within the naturalistic or
anthropological paradigm using mainly qualitative
methods.
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7. Brief historical review of the literature on educational
evaluation- Presenting the evolution of the field
through its various stages up to the present
Tyler (1950) reshapes measurement oriented into an objectives-oriented
approach. Tyler’s contribution to the field is considered to be of great
importance. During 1930s and 1940s Tyler separated maesurement from
evaluation making it clear that the former constitutes a tool serving the
other.
Cronbach (1963) calls for a shift from objectives to decisions as organisers
of evaluation, foreshadows formative evaluation. He argues that if
evaluation were to be of maximum utility to course developers and
innovation planners it needed to focus on ways in which refinements and
improvements would occur while the course was in process of
development.
Scriven (1967) makes distinction between formative and summative
evaluation, mere assessment of goal achievement and evaluation,intrinsic
or process evaluation and payoff or outcome evaluation and argues for the
utility of comparative evaluation.
Stufflebeam (1968, 1988) also calls for decisions as organisers (CIPP model,
popular after 1971). Stufflebeam proposes four decision types which are
serviced by the four evaluation stages in his model (Context, Input, Process,
Product).
Scriven (1974) defines effects as the organiser of evaluation and
revolutionises thinking about evaluation. He argues that evaluation should
be goal free and it should evaluate actual effects against a 7
profile of
demonstated needs in education, rather than goals and decisions.

8. Responsive evaluation
Stake (1983) first uses the term responsive. He takes as organisers the concerns and
issues of stakeholders. He emphasises the distinction between a pre-ordinate and a
responsive approach. Many evaluation plans are pre-ordinate emphasising statement of
goals and using objective tests. In responsive evaluation the evaluator should first
observe the program and only then determine what to look for. The claims, concerns and
issues about the evaluand that arise in conversations with stakeholders (people and
groups in and around the program) constitute the organisers of responsive evaluation.
With reference to the organisers of responsive evaluation Guba and Lincoln (1981)
provide useful definitions accordingly.
•Claims: Assertions that a stakeholder may introduce that are favourable to the evaluand.
•Concerns: Assertions that a stakeholder may introduce that are unfavourable to the
evaluand.
•Issues: States of affairs about which reasonable persons may disagree.
It stems that natural communication rather than formal communication is what is needed
in order to address the above organisers in evaluation.
In this sense Stake argues that responsive evaluation is an old alternative as it is based
on what people do naturally to evaluate things: they observe and react.
He identifies three ways in which an evaluation can be responsive:
•If it orients more directly to program activities than to program intents
•If it responds to audience requirements for information
•If the different value perspectives of the people at hand are referred to in reporting the
success anf failure of the program.
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9. Responsive evaluation
Highlighting the recycling nature of this type of
evaluation which has no natural end point, Guba and
Lincoln state that
“responsive evaluation is truly a continuous and
interactive process.” (1981:27)
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10. Illuminative evaluation
In responding to the need for an alternative approach
to evaluation, Parlett and Hamilton (1988) advocated a
new approach to educational evaluation which they
termed “illuminative evaluation”. As its title suggests
the aim of this form of evaluation is to illuminate
problems, issues and significant program features
particularly when an innovatory program in education
is implemented.
This model is concerned with description &
interpretation, not measurement and prediction.
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11. Illuminative evaluation:
Change
The value I found in illuminative evaluation is the empowerment of
all participants through interpretation of shared findings.
This contributes to awareness, as to what is going on externally
and self awareness as to what is going on in the inner world of the
participants, which can result into their own decision making and
acceptance of the need to change internally as individuals.And
this will finally bring about change into the educational
environment.
As personal change is pursued throughout all stages of the
evaluation process illuminative approach has much in common
with consulting. Yet, unlike consulting, illuminative evaluation
does not aim to proffer prescriptions, recommnendations, or
judgments as such. It rather provides information and comment
that can serve to promote discussions among those concerned
with decisions concerning the system studied, (Parlett, 1981:221).
Put simply, this approach to evaluation aims to illuminate
whatever might be hidden thus revealing the real reasons of
failure and ultimately to serve the decision-making for
improvement.
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12. Illuminative evaluation:
The role of the evaluator.
“The role of the illuninative evaluator joins a diverse group of
specialists such as the psychiatrists, social antropologists and
historians and in each of these fields the research worker has to weigh
and sift a complex array of human evidence and draw conclusions from
it.” (Parlett & Hamilton, 1988:69)
By sharing his/her findings with the stakeholders, the illuminative
evaluator, facilitates the process of self awareness of all the
participants.
Self-awareness is pursued through illuminative evaluation and as in
psychiatrics and counseling, it is through this stage that an individual
would be willing to change and decide on his/her own free will to take
remedial action. (Parlett & Hamilton, 1988, Kennedy 1988).
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13. Illuminative evaluation
Major working assumptions. (Parlett ,1981):
A system cannot be understood if viewed in isolation from its
wider contexts,Similarly an innovation is not examined in isolation
but in the school context of the “learning milieu”. The
investigator needs to probe beyond the surface in order to obtain
a broad picture.
The “learning milieu”, a term coined by Parlett (1981, is defined as
the social-psychological and material environment in which
students and teachers work together. Its particular characteristics
have a considerable impact on the implementattion of any
educational program.
•The individual biography of settings being examined need to be
discovered.
•There is no one absolute and agreed upon reality that has an
objective truth. This implies that the investigator needs to consult
widely from a position of “neutral outsider”.
•Attentiont to what is done in practice is crucial since there can be
no reliance on what people say.
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14. lluminative-responsive evaluation.
The functional structure of both responsive and illuminative
evaluation takes us to the consideration of formative versus
summative evaluation.
“The aim of formative evaluation is refinement and
improvement while summative evaluation aims to
determine impact or outcomes” (Guba and Lincoln,
1981:49).
“formative evaluation does not simply evaluate the
outcome of the program but on an ongoing evaluating
process, from the very beginning, it seeks to form,
improve, and direct the innovative program” (Williams &
Burden, 1994:22).
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15. lluminative-responsive evaluation
The functional structure of both responsive and illuminative
evaluation takes us to the consideration of formative versus
summative evaluation.
“what is needed is a form of evaluation that will guide
the project and help decision-making throughout the
duration of the innovation. For this reason formative
evaluation is often used where the very process of
evaluation helps to shape the nature of the project itself
and therefore increases the likelihood of its successful
implementation” (Williams & Burden, 1994:22).
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16. Figure 1. Illuminative/responsive evaluation of innovatory
remedial program.
Conceptual Framework
Procedural/ Operational Framework
Step 1
Preparing the ground
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17. Step 1
Preparing the ground
A. Teachers



Raising awareness of
problematic situation
Identifying training
needs to cope with
specific requirements
Introducing them to
“Cause for concern
forms” -positive
attitude-positive self
image
Interviews
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18. Step 1
Preparing the ground
B. Heads of Schools – L.S.P
Teachers, LSP coordinators
– parents
Informing them about
project guidelines and
regulations
Discussing claims,
concerns, issues
C. Students’ Problem Solving
framework
Identification of students’ own
problem
Raising students’ metacognitive awareness
Goal setting (assisted by
teacher)
Identification of appropriate
tactics /strategies (assisted by
teacher)
Self evaluation (assisted by
teacher)
Group discussions
Investigating perceptions questionnaire
(Parts A B C D perceptions towards EFL &
themselves as EFL learners)
Individual advisory session or (Language
Advising Interview) of students with evaluator
(monitored, supported and assisted by
teachers)
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19. Figure 2. Illuminative/responsive evaluation of innovatory
remedial program.
Conceptual Framework
Procedural/ Operational Framework
Step 2
Identifying the setting
Understanding
Perceptions
Problems
Issues
Nature of the school reality
or “learning milieu” within
which the program is
implemented
•Students’ questionnaires
(Parts E,F, Reasons for
attending, Parental support)
•Teachers’ interviews (claims,
concerns, issues)
•Students’ interviews
•Group discussions (Heads,
project coordinators)
•Review of students’ personal
information “cause for concern
form” (documents and progress
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files)

20. Figure 3. Illuminative/responsive evaluation of innovatory
remedial program.
Conceptual Framework
Procedural/Operational Framework
Step 3
SOS (sharing, observing, seeking)
recycling technique
•Sharing information gained
•Observing
•Seeking more specific
information
• Group discussions
(Heads, project
coordinators, teachers,
parents)
•Observing classes,
episodes, incidents
•Students’ questionnaire
(Parts G H I, Perceptions
towards LSP, LSP teacher,
LSP environment)
•Students’ interviews
•Review of teaching
material files
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21. Figure 4. Illuminative/responsive evaluation of innovatory
remedial program.
Conceptual Framework
Procedural/Operational Framework
Step 4
The 3 Rs (reviewing, reflecting,
remedying) technique
•Reviewing information
gained so far
•Reflecting on action by
answering “what, why”
questions with regard to
desirable outcomes
•Remedying problematic
situations or “illness”
through collaboratively
elaborated action plan
•Teachers’ interviews (reviewingreported on - students’ self
evaluation cheklists and “cause
for concern” forms
•Students’ interviews
(suggestions)
•Group discussions (Heads,
project coordinators, teachers,
parents)
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22. Illuminative-responsive evaluation:
Its contribution to autonomy.
Through their active participation in program
evaluation (critical reflection, decision making, self
evaluation) students developed an awareness of their
progress.
This enhanced their self confidence enabling them to
take control of their own learning in the EFL classroom
and develop as autonomous language learners in other
school subjects as well.
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23. Implications for using this evaluation model in the
field of education.
This conceptual duet of responsive and illuminative evaluation
aspires to make its own contribution to the field of educational
evaluation. The underlying theory of the conceptual and operational
framework , hopefully holds a significant potential for the evaluation of
innovatory/remedial language learning programs and educational
programs in general.
The involvement of all participants at all stages can be very promising
for the planning and implementation of educational programs which
aim to follow a “bottom-up” process. The use of responsiveilluminative approach to evaluation serves the purpose of remedying
the possible complications caused by a “top-down” process of
implementation of educational programs.In this sense it is also
expected to develop the sense of “ownership”(Kennedy, 1988) in the
stakeholder and this is expected to result in the program
effectiveness.
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24. Sources
•
Council of Europe. (2000). Working Paper. Directorate General
for Education and Culture of the European Commission.
Implementing lifelong learning for active citizenship in a
Europe of knowledge: Consortium of Institutions for
Development and Research in Education in Europe (CIDREE).
Lisbon Launch Conference.
•
Council of Europe. Presidency Conclusions, Lisbon
Conference. (2000). 23 and 24 March 2000, para. 5, 13, 17, 24,
26, 29, 33, 37, 38. Brussels.
•
MoE (Ministry of Education). (1997). Reform Act 2525/1997.
Athens.
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25. References
•Cronbach, L. J. (1963). Course improvement through evaluation. Teachers. College Record, 64, 672-683.
•Tyler, R.W. (1950). Basic principles of curriculum and instruction. Chicago: University of Chicago Press.
•Guba, E. G. & Lincoln, Y.S. (1981). Effective evaluation improving the usefulness of evaluation results
through responsive and naturalistic approaches. San Fransisco: Jossey-Bass Publishers.
•Parlett, M. (1981). ‘Illuminative evaluation.’ In Reason, P. & Rowan, J. (eds.). Human Inquiry. Chichester:
Wiley Ltd.
•Parlett, M. & Hamilton, D. (1988). ‘Evaluation as illumination: a new approach to the study of innovatory
programmes.’ In Murphy, R. & Torrance, H. (eds.).Evaluating education: issues and methods. London:
Paul Chapman Publishing Ltd.
•Scriven, M. (1967). ‘The methodology of evaluation.’ In Stake, R. E. (ed.). AERA. Monograph series on
curriculum evaluation. Chicago: Rand McNally.
• Scriven, M. (1974). ‘Goal-free evaluation.’ In House, E. R. (ed.). School evaluation. Berkeley, LA.:
McCutcham.
•Stake, R.E. (1983). ‘Program evaluation, particularly responsive evaluation.’ In Madaus, G. F., Scriven,
M.F. & Stufflebeam, D. L. (eds.). Evaluation models: viewpoints on educational and human services
evaluation. Boston: Kluwer-Nijhoff.
•Stufflebeam, D. L. (1968) Towards a science of educational evaluation. Educational Technology, 8 (14), 512.
•Stufflebeam, D. L. (1988). ‘The CIPP model for program evaluation.’ In Madaus,G. F., Scriven, M. F. &
Stufflebeam, D. L. (eds.). Evaluation models: viewpoints on educational and human services evaluation.
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•Tyler, R.W. (1950). Basic principles of curriculum and instruction. Chicago: University of Chicago Press.
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•Williams, M. & Burden, R. L. (1994). The role of evaluation in ELT project design. ELT Journal, 48 (1), 2227.