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This document provides an agenda and overview for a training on emotional intelligence for professional success. The morning agenda covers resilience, a toolbox project video, and self-awareness. The afternoon agenda covers topics like communication, conflict fluency, decision-making, change, and leadership. It discusses concepts like the Johari window, emotional intelligence, and how emotional skills are important for success in many companies. It also addresses developing self-awareness, understanding emotions, and increasing resilience through emotional intelligence.
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Recovered file 2 ppt
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- 2. Morning Agenda • ResilienceYou all have it in you – preventative medicine • Toolbox Project video Toolbox • Self awareness – exercise
- 3. Afternoon Agenda • • • • • • Outside in Communication Conflictfluency Decision making Change Leadership President Lincoln Pulling it all together • Individual development Plan
- 4. Johari Window J. Luft,Group Processes: An introduction to Group Dynamics, (Palo Alto, CA: Mayfield, 1970).
- 6. What is emotional intelligence? Buildingblocks of behavior Thoughts Emotions Behaviors
- 8. Motere (Latin) “to move” rootwork for emotion and motivation
- 9. 121 Fortune 500Companies – Competency Models Skills needed 33% 67% Technical Emo onal Intelligence Abilities Distinguishing Star Performers at Work (Goleman, 1994)
- 10. Emotional Intelligence, EI,EQ Self Mastery and RESILIENCE… Toolbox Project video Toolbox
- 11. Einstein “We should takecare not to make the intellect our god. It has, of course, powerful muscles, but no personality. It cannot lead, it can only serve.”
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- 13. Irrational Thought Patterns •We all have them… Childhood Our general US culture Our workplace culture
- 14. Another interpretation It isa test. Relief
- 15. Reptile Brain: Errorpatterns Sacrifices accuracy for speed Can’t tell the difference between rattlesnakes and shame
- 16. Our Three Brains Amygdala– reptile brain (emotion) Cortex (logic center) Pre-frontal cortex (integrates logic and emotion into judgment
- 17. Flipping Our Lids •Dr Siegel Hand Model of the Brain • Reflection • Relationships • Resilience
- 18. Interpretation Event • Fire Alarm Interpretation •Fire! Danger! Feeling • Fear Behavior
- 19. Automatic Process Event • Fire Alarm Feeling •Fear Behavior • Run
- 20. Expert Opinion “I viewemotions as organizing processes that enable individuals to think and behave adaptively. This perspective can be contrasted with a more traditional one that sees affect as a disorganized interruption of mental activity that must be minimized and controlled.” Peter Salovey,Ph.D., Chair of Psychology, Yale University Major Emotional Intelligence Researcher and Theorist
- 21. Our Culture WorshipsIntellect DesCartes: “I think; therefore I am.” Stoics Today’s schools Today’s employers
- 22. Emotional Intelligence isa collection of skills • Self reflection • Productive focus on relationships? • Resilience when things do go the way you want or intended • EI = Logic and Emotions
- 23. Because it CANbe learned • • • • Our EI can grow at any age Learning EI starts early Neuroplasticity of the brain? SCARF?
- 24. Example of Emotional Intelligence •Aristotle: “Anyone can become angry – that is easy. But to be angry with the right person , to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.”
- 26. 1. Break intoSCARF groups based on the biggest concern identified in your assessment 2. Describe/characterize your domain - What are your concerns or triggers? 3. Large group debrief 4. In domain groups discuss: How you reduce your own sense of threat or increase your sense of reward related to this domain 5. Debrief
- 27. Fairness study • Fairnessstudy • Feeling free from bias, dishonesty, and injustice • An individual’s sense of fairness is linked to personal values
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- 30. EQ-i® 2.0 competencies TotalEQ Self-Perception Self-Expression Interpersonal Decision Making Stress Management Self-Regard Emotional Expression Interpersonal Relationships Problem Solving Flexibility SelfActualization Assertiveness Empathy Reality Testing Stress Tolerance Emotional SelfAwareness Independence Social Responsibility Impulse Control Optimism
- 31. rosieFirst, Understand Habits •Habits are hard to break • Thought patterns can be changed • Paying attention to things can rewire habits • Focus on what’s right, not what’s wrong • Work at regulating your thinking
- 32. EI and Change •VUCA World • Volatile, uncertain, complex, ambiguous • Requires VUCA leadership • Lack of certainty = loss of control > impacts status, fairness and relationships
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- 34. Rosie in theface of change • Safety first • Create new connections • Embed with attention density
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- 37. Another way tolook at WellBeing work play “Richest and fullest lives attempt to achieve balance between three realms: work, love, play.” love Erik Erikson Developmental Psychologist Rich and full life
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- 41. SCARF A way tounderstand social brain stimuli and the responses that are triggered
- 42. Your brain is… •Like a river
- 43. EI and Leadership •Daniel Goleman (1998) pioneered the idea that “the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others,” was a hallmark of effective leaders. • High levels of self-awareness, long acknowledged as contributing to individual effectiveness and good leadership, also correlate with corporate performance. Korn/Ferry Institute 2013 A Better return on Self Awareness
- 44. Emotional Intelligence and Leadership •Emotions are contagious • De-railers – Impulse Control – Stress Tolerance – Problem Solving – Independence
- 45. Mood contagion &Optimism • So given, that our neurons are at work and we are reacting to the people that we work with in many ways. • There’s a word for that and it’s mood contagion. • Joyce Bono was faculty at CSOM here at the University and is now at the U of Florida. She studied mood contagion. She looked at the sharing of positive emotions in the work setting. • What do we do to build a positive mood contagion? • • Positive connections increase the secretion of oxytocin in the brain We have choices: – – How do I build a positive mood for myself? How do I reinforce this? How do I choose those I interact with? Are they positive? How do they contribute to my mood?
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- 47. rosiePractice ideas • Practicegiving yourself six seconds • Focus on the positive • Consider play; think of problems as challenges • Study what works for you – modes of learning • Make connections with positive others • Celebrate accomplishments • Practice choice -- choose what you pay attention to and opt for positive reactions;
- 48. Values • What interestsyou about emotional intelligence?
- 49. Assess the emotional intelligenceof Lincoln Doris Kearns Goodwin: What we can learn from past presidents
- 50. Individual Development Plan •What do you want to start? • What do you want to stop? • What do you want to continue doing?
- 51. Resilience • Resiliency isthe ability to find the inner strength to grow through a set-back, challenge, or opportunity. Resiliency is not about bouncing back from a situation. It is about growing through it. Resiliency is not about pain. It is about possibility. Be Resilient: by Eileen Mc???????
- 52. We can chooseour response • What is the situation? • What am I focusing on? What am I not going to put attention on? • How do I feel and think about this? • How am I going to consciously respond?
- 53. rosieSelf Care • It’sabout energy • Work at building resilience; have it ready when you have challenges • Exercise, yoga or meditation • Stop ruminating – this builds negative wiring. Schedule a time each day for it and get over it
- 54. Rosie more selfcare • Think about challenging situations • What can you start doing, stop doing or continue doing that will help the situation and other similar situations • Practice your one thing • Give yourself a reward for following through
- 56. “When will wemake the same breakthroughs in the way we relate to each other, as we have made in technology?” Theodore Zeldin, Philosopher
- 66. Evaluation • What wasmost helpful today? or • Share one of your insights or aha’s • CCE evaluation