William E Adams II has over 15 years of experience in retail management and customer service roles. He has held positions such as retail manager, team lead, and area supervisor at various major retailers including Target, Kohl's, Walgreens, and Dollar General. In these roles, he oversaw operations, trained employees, improved sales and customer satisfaction metrics, and was recognized for achievements like increasing sales and reducing inventory shrinkage. Adams has also developed skills in areas like inventory planning, vendor relations, data analysis, and personnel management. He holds degrees from Ivy Tech College, Indiana University, and Ball State University.

1. William E Adams II
WILEADAMS2@GMAIL.COM •
601-­460-­4522 • LINKEDIN.COM/IN/WILEADAMS2
RETAIL & CUSTOMER SERVICE MANAGER
Supervisor of Customer Service Operations • Lead of General Merchandise and Specialty Retail Chains • Store Manager with Direct
Responsibility in Movement of $3.2M in Sales • Area Supervisor Leading Operations of $15+M Store
Merchandise Planning & Displaying
Inventory Planning & Control
Vendor Relations & Strategies
Implement Product Markdowns & Strategies
Guarantee that Every Customer Leaves Satisfied
Improve Customer Service Scorecard
Employee Training & Development
Store Shrinkage Control & Reporting
PROFESSIONAL EXPERIENCE
TARGET STORES January 2016-­May 2016 (and July 1997-­June 1999)
Softlines Team Member , Flowood, MS 2016
Electronics Team Member , Bloomington, IN 1997-­1999
Job Responsibilities
Assisted Customers in Store, Monitored Fitting Rooms, Merchandised Displays and Merchandise in the
Softlines Department, Replenished Sales Floor Displays, Operated Point-­of-­Sales and Customer
Service, Upsold Target Credit & Debit Card Program
KOHL’S DEPARTMENT STORES June 2015-­December 2016 (and March 2007-­June 2010)
Online Sales Fulfillment Supervisor , Flowood, MS 2015
Customer Service & Point-­Of-­Sales Associate , Flowood, MS 2015
Customer Service Area Supervisor , Greenwood, IN 2010
Softlines Area Supervisor , Speedway, IN 2010
Hardlines Area Supervisor , Speedway, IN 2009
Floating Area Supervisor , Central Indiana District 2008-­2009
Hardlines Area Supervisor , Greenwood, IN 2007-­2008
Children’s Team Lead , Greenwood, IN 2007
Children’s Sales Associate , Greenwood, IN 2007
Job Responsibilities
Assisted Customers at Point-­of-­Sales & Customer Service, Assisted in Various Sales Floor
Departments, Merchandised Stock, Mentored Employees, Hired & Trained New Employees, Explained
Company Directives to Department Supervisors and Staff, Directed Staff in Fulfilling Online Sales
Orders, Verified Online Sales Orders Before Shipment
Accomplishments
Achieved Regional Top 5 for Online Orders Filled (Flowood-­2015) , Ranked in the Company Top 50 for
Online Orders Filled (Flowood-­2015) , Recognized for Achieving and Surpassing Credit Card Enrollment
Goals, Awarded Associate of the Month three times (2007, 2009 & 2010) , Boosted Customer
Satisfaction Survey Results by 1 points (Greenwood-­2010) , Increased Hardlines Sales by 10 points
(Greenwood 2007, Speedway 2009), Promoted Rapidly from Sales Associate to Team Lead & Area
Supervisor
WALGREENS PHARMACY November 2012-­April 2015
Overnight Shift Lead , Clinton, MS 2014-­2015
Overnight Shift Lead , Beech Grove, IN 2012-­2014
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2. WALGREENS PHARMACY (Continued from Page 1)
Job Responsibilities
Supervised Employees on Sales Floor & Pharmacy Overnight, Monitored & Managed Inventory Levels
in Assigned Departments, Implemented New Department Layouts & Merchandise Directives, Interacted
with Vendors, Administered Company Cash Handling Procedures, Facilitated Communication among
Other Management & Staff, Provided backup to Pharmacy Staff, Informed Employees of New and
Continued Company Policies and Procedures, Tracked Sales & Store Performance Results
DOLLAR GENERAL STORES June 2011-­November 2012
Store Co-­manager (Perishables) , Indianapolis, IN 2012
Store Manager , Indianapolis, IN 2011-­2012
Assistant Store Manager , Columbus, IN 2011
Store Sales Lead (Key Holder) , Morgantown, IN 2011
Sales Associate , Morgantown, IN 2011
Job Responsibilities
Managed Daily Operations of Stores with Annual Sales $3M, Hired & Trained New Employees,
Mentored New Store Management, Supervised Ordering Processes, Analysed Inventory Shrinkage,
Resolved Customer Needs & Concerns, Enforced Company Policies & Best Practices, Planned
Schedules of over 30 Employees Weekly, Maintained Safe Environment for Customers & Employees,
Balanced & Recorded Daily Sales Results
Accomplishments
Assisted in the Opening of first Dollar General Market Store in the Indianapolis Market
(Indianapolis-­2012) , Decreased Shrinkage from over 20% loss to under 3.5% (Indianapolis-­2011),
Elevated Quickly from Sales Associate to Store Lead, Assistant Store Manager & Store
Manager/Co-­manager, Scored in the top 3% on Skills Assessment for New Managers
EDUCATION
Ivy Tech College , Indianapolis, IN School of Nursing
Indiana University , Bloomington, IN School of Informatics
Ball State University , Bloomington, IN School of Journalism-­Public Relations
SPECIALTY SKILLS
MacOS • MS Windows • Excel • Word • Google Apps for Work • UNIX Mainframe Operations and Retail Systems • KRONOS
Excellent Writing and Communications Skills • Detailed Comprehension and Retention
Adapts Quickly to a Rapidly Changing Work Environment • Accomplished Problem Solver