Mark Bertolini has over 15 years of experience in customer service, management, sales, and logistics. He is currently a Customer Service Associate at Penske Logistics/Ford Motor Company where he provides just-in-time logistics solutions and assists with computerized inventory systems. Prior to this, he held several roles including Account Representative at Archway Marketing Canada and Team Lead and Account Representative at Bell Mobility where he exceeded sales goals and improved customer satisfaction. He has a background in journalism and creative writing.

1. MARK BERTOLINI
Cell: 416-807-2222
bertolini.mark@gmail.com
Results oriented with a diverse background in customer service, management, sales and logistics. Dedicated to positive
results, procedural improvements, and customer service.
HIGHLIGHTS
Deadline-Oriented Skilled Multi-Tasker Team Management Customer Relations Specialist
Exceed Sales Goals Microsoft Office Proficiency Flexible and Adaptable Conflict Resolution Expert
EXPERIENCE
PENSKE LOGISTICS/FORD MOTOR COMPANY
OAKVILLE, ONTARIO – 11/2014 to current
Customer Service Associate
Responsible for providing hourly just-in-time logistics solutions for Ford Motor Company at the Oakville Assembly
Plant, including shipping and receiving of automotive parts.
Providing hands-on assistance with computerized warehousing and inventory systems.
Daily interaction with Ford team members, supervisors, and Lead Logistics Providers.
Proficient with RT Warehouse Management/Inventory system.
ARCHWAY MARKETING CANADA
MISSISSAUGA, ONTARIO – 08/2012 to 10/2014
Account Representative – Sleeman Breweries
Responsible for managing inventory in Eastern and Western Canada.
Responsible for daily order execution and shipping of marketing supplies.
Proficient with AS400 Warehouse Management/Inventory system.
Key player in implementation of Sleeman West to Archway Marketing.
BELL MOBILITY
MISSISSAUGA, ONTARIO – 04/2008 to 01/2012
Team Lead – Consumer Client Care
Responsible for 15 call center agents productivity, development, coaching and discipline.
Trained staff on how to improve customer interactions.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Peer Coach
Side-by-side coaching with low performers for sales targets.
Worked alongside team leads to develop action/work plans for agents.
Provided cross training to associates.
Account Representative – Business Client Care
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedural exceptions to accommodate unusual customer requests.
Consistently exceeded sales goal KPIs as set by the company.
WESTERN CREAMERY
BRAMPTON, ONTARIO – 05/2006 to 03/2008
Driver Dispatch/Warehouse Shift Supervisor
Supervised 25 drivers daily.
Inventory control and daily cycle counting of refrigerated product.
EDUCATION
JOURNALISM – Sheridan College, Oakville, Ontario 1999
CREATIVE WRITING – University of Windsor, Windsor, Ontario 2001