1. PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
JEREMYJEREMYJEREMYJEREMY BALESBALESBALESBALES
1418 1307 Street, Lincoln, IL 62656
Cell: 2178710931
jb19307@gmail.com
Enthusiastic Store Manager with 16 years experience in retail sales & management. A
passionate leader who develops highly motivated teams through mentoring & superior
communication. Quick, articulate learner, communicates very well, self-starter,
provides excellent leadership skills, strong work ethic, and a high level of integrity.
Microsoft Office, Power point, Excel,
MSWord
Operations analysis
Process Improvement
Time Management
Personnel Management
Results Oriented
Attention to Detail
Strong Communication Skills
Articulate & Well-Spoken
Excellent People Skills
Customer Relations & Employee
Relations
Employee Training & Development
Critical & Creative Thinking
Problem Solving Skills
December 2011 to November 2014Store Manager
The Kroger Corporation - Hannibal, MO & Rolla, MO
Significantly increased Sales & EBITDA at both locations.
Skillfully budgeted and ran a multi-million dollar retail operation.
Ensured that The Kroger Company's policies and expectations were met and
exceeded.
Maintained clear chain of command in an ever fluid selling environment.
Especially fluent in all aspects of the hiring processes.
Properly scheduled and led weekly store meetings for Team Leaders.
Skillfully planned & executed weekly selling events.
Well versed in the day-to-day operations of a business environment.
Successfully generated repeat and new business opportunities through excellent
customer service and intimate knowledge of sales patterns.
Inspired staff to achieve their full potential through teamwork, inclusiveness,
communication, and respect.
Coached & mentored staff on appropriate handling of sensitive situations.
Positively empowered associates to take ownership of their departments and the
larger store.
Maintained an open door policy for all associates.
Deftly held associates & staff responsible and accountable for daily operations
performed in the retail environment.
Streamlined efficiency throughout the store utilizing The Kroger Corporation's Key
Retailing Efficiency program.

2. EDUCATION
ACCOMPLISHMENTS
CERTIFICATIONS
January 2003 to December 2011Co-Manager
The Kroger Corporation - Taylorville, IL, Decatur, IL, & Bloomington-Normal, IL
Learned and implemented all facets of the hiring process.
Successfully learned all new technological business processes and taught various
Store Managers how to use them.
Clearly communicated to Staff and Store Managers all relevant information for
day-to-day operation of the business unit.
Efficiently trained Staff, Co-Managers, and Store Managers at multiple locations
how to complete accounting book work, provide excellent customer service,
resolve conflicts, implement various Key Retailing Efficiency programs, &
prepare for annual physical inventories.
Accurately maintained all necessary documentation for the legal operation of the
store concerning city, county, state, and federal regulations.
Completed all three levels of the Co-Manager training program to better assist six
Store Managers at various retail locations.
Traveled among 14 stores providing relief for Store Managers & Co-managers in
times of need.
Creatively implemented company approved programs & policies and held staff
accountable.
University of Illinois
Springfield, IL
BBA: Business Administration
Lincoln College
Lincoln, IL
Associate of Arts: General
Member of Phi Theta Kappa.
Successful Key Retailing Trainer to 14 stores in Illinois & Missouri.
Achieve Global (MHI) certified for the module Leadership & Management, and the
module The Customer Experience.
Selected for Level III(top level) Co-Manager training 15 months after completing
Level I.
Successfully increased Sales & EBITDA at seven locations worked at.
2005 Merchandiser of the Year for The Kroger Corporation Central Division.
Achieve Global (MHI) Certified
Food Safety Certified