Dana Bosiger has over 25 years of experience in retail management, operations, and customer service. She most recently worked for 16 years as a Store Manager for the VA Department of Alcoholic Beverage Control, where she supervised staff, managed inventory and funds, ensured regulatory compliance, and provided excellent customer service. Prior to that, she held management and assistant roles for various retail and hospitality employers. She has a sociology degree and is proficient in areas like merchandising, accounting, purchasing, and training.

1. D A N A B O S I G E R
101 HOLCOMB PATH ROAD LYNCHBURG, VA 24501
MOM2SAM04@YAHOO.COM (434) 610-0217
EXPERIENCE
2001 – May 2016 VA Department of Alcoholic Beverage Control
Store Manager
 All inclusive supervision of a Commonwealth of Virginia ABC Store
 Management of store funds; making deposits, operating a POS system
with fewer than 1 error per 500 customers, balancing store cash daily,
managing petty cash expenditures
 Maintaining appropriate inventory levels; turning over my store 8 times
annually, having excellent inventory results with a loss of <.005% or
better every quarter
 Supervising 11 full and part time associates; completing annual
evaluations, verbal and written counseling as needed, scheduling to
maintain store coverage and not exceed allocated hours
 Hiring and training part time associates for multiple stores in the region,
assisting in interview panels, training associates for promotion
 Using a hand held scan gun for receiving shipments, performing
inventories and checking licensee orders
 Merchandising; Setting the product to conform to a plan-o-gram
quarterly, creating fun and eye catching displays to promote
merchandise, maintaining a clean, organized and well stocked store
 Additional responsibilities assigned to me to include; acting as
Commonhealth Regional Coordinator, Team Leader for independent
inventories conducted in numerous stores, Merchandising specialist for
the region, On the Job training manager, OJT committee member –
editing and updating the OJT manual used statewide for wage
employees, creating new spreadsheets for use in the region and
statewide, attending court for shoplifters, assisting RM with store audits
 Superior customer service; receipt of many positive customer comment
cards highlighting the exceptional service provided at my store
 Maintined an extensive and organized filing system, daily
correspondence with customers, other stores, upper management and
workers in our home office via email, telephone and fax. Extensive data
entry, answering phone, greeting customers and providing exceptional

2. customer service. Engaging customers in conversation to ascertain their
needs and ability to be served. Maintaining a clean and well organized,
safe store. Ensuring MSDS were up to date and accessible.
 General cleaning and housekeeping, including using shop-vac, floor
buffer, and general cleaning materials. Maintaining a safe store, cleaning
any spills and breakages immediately and insuring the safety of
customers. Maintaining the sidewalk and parking area directly in front of
the store, shoveling snow and placing ice melt as needed, sweeping and
informing landlord of any issues that did not fall under ABC
maintenance. Performing minor maintenance as needed.
2000 – 2001 Beck Technologies, Inc.
Procurement and Executive Assistant
 Assistant to CEO of machine shop until business closing
 Purchased raw materials by sending out request for purchase and then
accepting bids
 Assisted with engraving, manufacture of product
 Assisted in payroll, accounts receivable and payable, kept ledger
1997 – 2001 Goody’s Family Clothing, Inc.
Operations Manager
 Supervised 44,000 square foot, multi million dollar retail clothing store
 Supervised Cash Office and Customer Service, Managed funds for 12
Registers and petty cash as well as store funds for deposit, Supervised
60+ full and part time sales associates/cashiers
 Managed Men’s Clothing department, Accessories and Ready to Wear
departments
 Creative Merchandising, Stocking new items, Utilizing POS System,
Accounting for store funds, Customer Service, Housekeeping,
Opening/closing store, Hiring and Training new associates, Assisting
RM by auditing other stores, setting up and opening new stores
1995 – 1997 Hilton Hotels, Inc.
Sales Secretary
 Greeted clients and informed Sales Manager of their presence
 Showed hotel rooms and banquet areas
 Answered phone and directed calls to sales associates and manager
 Created and distributed contracts for events
 Scheduled events and banquets
 Assisted in housekeeping, kitchen, plating and serving, bar, payroll,
accounting, business office and front desk as needed.
 Performing room inspections
 Assisting General Manager in Executive Assistant’s absence
 Maintained an organized filing system used by all departments
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3.  Assisted with ordering supplies, uniforms and linens for hotel
 Purchasing for GM, other duties as assigned
EDUCATION
1992 - 1996 Longwood College Farmville, VA
 Studied Sociology with Pre-Law Concentration, Anthropology and
Political Science
1992 Brookville High School Lynchburg,
VA
 Graduated with Honors
INTERESTS
Reading, Craft night, Church council and other teams within the church,
Volunteering
REFERENCES
Terry Williams, Store Manager VA ABC (434) 582-5152
Pansy Edwards, Store Manager VA ABC (540) 586-7900
Liz Ecklund, Pastor (434) 847-1251
Other references available upon request.
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