1. William E Adams II
WILEADAMS2@GMAIL.COM •
601-­460-­4522 • LINKEDIN.COM/IN/WILEADAMS2
RETAIL & CUSTOMER SERVICE MANAGER
Supervisor of Customer Service Operations • Lead of General Merchandise and Specialty Retail Chains • Store Manager with Direct
Responsibility in Movement of $3.2M in Sales • Area Supervisor Leading Operations of $15+M Store
Merchandise Planning & Displaying
Inventory Planning & Control
Vendor Relations & Strategies
Implement Product Markdowns & Strategies
Guarantee that Every Customer Leaves Satisfied
Improve Customer Service Scorecard
Employee Training & Development
Store Shrinkage Control & Reporting
PROFESSIONAL EXPERIENCE
TARGET STORES January 2016-­May 2016 (and July 1997-­June 1999)
Softlines Team Member , Flowood, MS 2016
Electronics Team Member , Bloomington, IN 1997-­1999
KOHL’S DEPARTMENT STORES June 2015-­December 2016 (and March 2007-­June 2010)
Online Sales Fulfillment Supervisor , Flowood, MS 2015
Customer Service & Point-­Of-­Sales Associate , Flowood, MS 2015
Customer Service Area Supervisor , Greenwood, IN 2010
Softlines Area Supervisor , Speedway, IN 2010
Hardlines Area Supervisor , Speedway, IN 2009
Floating Area Supervisor , Central Indiana District 2008-­2009
Hardlines Area Supervisor , Greenwood, IN 2007-­2008
Children’s Team Lead , Greenwood, IN 2007
Children’s Sales Associate , Greenwood, IN 2007
WALGREENS PHARMACY November 2012-­April 2015
Overnight Shift Lead , Clinton, MS 2014-­2015
Overnight Shift Lead , Beech Grove, IN 2012-­2014
DOLLAR GENERAL STORES June 2011-­November 2012
Store Co-­manager (Perishables) , Indianapolis, IN 2012
Store Manager , Indianapolis, IN 2011-­2012
Assistant Store Manager , Columbus, IN 2011
Store Sales Lead (Key Holder) , Morgantown, IN 2011
Sales Associate , Morgantown, IN 2011
VALUE CITY DEPARTMENT STORES 2005-­2007 (Out of Business)
Children’s Department Manager , Greenwood, IN 2005
Customer Service and Sales Floor Associate , Greenwood, IN 2006-­2007
LOWE’S HOME IMPROVEMENT STORES 2004
Millwork Department Specialist , Indianapolis, IN (South) 2004
CARTER LUMBER COMPANY 2004 (Out of Business)
Outside and Contractor Sales Specialist , Frankfort, IN 2004
CONTINUED ON PAGE 2

2. INDIANA UNIVERSITY INFORMATION TECHNOLOGY SERVICES 1999-­2003
User Support Specialist (Supervisor III) , Bloomington, IN 2000-­2003
End-­User Support Staff Member , Bloomington, IN 1999
htINTERACTIVE MEDIA & CONNECT-­TIME MAGAZINE Prior to 1999
Outside Web Sales and Design Consultant , Bloomington, IN
Web Programmer & Copywriter , Bloomington, IN
VILLAGE PANTRY CONVENIENCE STORES
Store Manager , Indianapolis, IN
Assistant Store Manager , Brownsburg, IN
Customer Service Clerk , Muncie, IN
BALL STATE UNIVERSITY COMPUTING SERVICES
Lab Manager , Muncie, IN
Lab Assistant , Muncie, IN
K-­MART (Location Out of Business)
Ad Set Manager (Weekends) , Frankfort, IN
Sales and Stock Clerk , Frankfort, IN
EDUCATION
Ivy Tech College , Indianapolis, IN School of Nursing
Indiana University , Bloomington, IN School of Informatics
Ball State University , Bloomington, IN School of Journalism-­Public Relations
SPECIALTY SKILLS
MacOS • MS Windows • Excel • Word • Google Apps for Work • UNIX Mainframe Operations and Retail Systems • KRONOS
Excellent Writing and Communications Skills • Detailed Comprehension and Retention
Adapts Quickly to a Rapidly Changing Work Environment • Accomplished Problem Solver