The document is a resume for William E Adams II. It summarizes his experience in retail management, customer service, and operations roles over 20 years. His background includes store management positions at Target, Kohl's, Walgreens, Dollar General, and other retailers. He also has experience in information technology roles at Indiana University. The resume lists his education and specialty skills including various computer programs, retail systems, and strong communication abilities.

1. William E Adams II
WILEADAMS2@GMAIL.COM •
601-­460-­4522 • LINKEDIN.COM/IN/WILEADAMS2
RETAIL & CUSTOMER SERVICE MANAGER
Supervisor of Customer Service Operations • Lead of General Merchandise and Specialty Retail Chains • Store Manager with Direct
Responsibility in Movement of $3.2M in Sales • Area Supervisor Leading Operations of $15+M Store
Merchandise Planning & Displaying
Inventory Planning & Control
Vendor Relations & Strategies
Implement Product Markdowns & Strategies
Guarantee that Every Customer Leaves Satisfied
Improve Customer Service Scorecard
Employee Training & Development
Store Shrinkage Control & Reporting
PROFESSIONAL EXPERIENCE
TARGET STORES January 2016-­May 2016 (and July 1997-­June 1999)
Softlines Team Member , Flowood, MS 2016
Electronics Team Member , Bloomington, IN 1997-­1999
KOHL’S DEPARTMENT STORES June 2015-­December 2016 (and March 2007-­June 2010)
Online Sales Fulfillment Supervisor , Flowood, MS 2015
Customer Service & Point-­Of-­Sales Associate , Flowood, MS 2015
Customer Service Area Supervisor , Greenwood, IN 2010
Softlines Area Supervisor , Speedway, IN 2010
Hardlines Area Supervisor , Speedway, IN 2009
Floating Area Supervisor , Central Indiana District 2008-­2009
Hardlines Area Supervisor , Greenwood, IN 2007-­2008
Children’s Team Lead , Greenwood, IN 2007
Children’s Sales Associate , Greenwood, IN 2007
WALGREENS PHARMACY November 2012-­April 2015
Overnight Shift Lead , Clinton, MS 2014-­2015
Overnight Shift Lead , Beech Grove, IN 2012-­2014
DOLLAR GENERAL STORES June 2011-­November 2012
Store Co-­manager (Perishables) , Indianapolis, IN 2012
Store Manager , Indianapolis, IN 2011-­2012
Assistant Store Manager , Columbus, IN 2011
Store Sales Lead (Key Holder) , Morgantown, IN 2011
Sales Associate , Morgantown, IN 2011
VALUE CITY DEPARTMENT STORES 2005-­2007 (Out of Business)
Children’s Department Manager , Greenwood, IN 2005
Customer Service and Sales Floor Associate , Greenwood, IN 2006-­2007
LOWE’S HOME IMPROVEMENT STORES 2004
Millwork Department Specialist , Indianapolis, IN (South) 2004
CARTER LUMBER COMPANY 2004 (Out of Business)
Outside and Contractor Sales Specialist , Frankfort, IN 2004
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2. INDIANA UNIVERSITY INFORMATION TECHNOLOGY SERVICES 1999-­2003
User Support Specialist (Supervisor III) , Bloomington, IN 2000-­2003
End-­User Support Staff Member , Bloomington, IN 1999
htINTERACTIVE MEDIA & CONNECT-­TIME MAGAZINE Prior to 1999
Outside Web Sales and Design Consultant , Bloomington, IN
Web Programmer & Copywriter , Bloomington, IN
VILLAGE PANTRY CONVENIENCE STORES
Store Manager , Indianapolis, IN
Assistant Store Manager , Brownsburg, IN
Customer Service Clerk , Muncie, IN
BALL STATE UNIVERSITY COMPUTING SERVICES
Lab Manager , Muncie, IN
Lab Assistant , Muncie, IN
K-­MART (Location Out of Business)
Ad Set Manager (Weekends) , Frankfort, IN
Sales and Stock Clerk , Frankfort, IN
EDUCATION
Ivy Tech College , Indianapolis, IN School of Nursing
Indiana University , Bloomington, IN School of Informatics
Ball State University , Bloomington, IN School of Journalism-­Public Relations
SPECIALTY SKILLS
MacOS • MS Windows • Excel • Word • Google Apps for Work • UNIX Mainframe Operations and Retail Systems • KRONOS
Excellent Writing and Communications Skills • Detailed Comprehension and Retention
Adapts Quickly to a Rapidly Changing Work Environment • Accomplished Problem Solver