Crystal Collins has over 25 years of experience in sales administration, customer service, and operations roles. She has a background in processing orders, managing customer relationships, and coordinating shipping. Her resume highlights her skills in Microsoft Office, customer service, sales support, and inventory management.

1. CRYSTAL COLLINS
Home: (916) 987-3420 Cell (916) 605-9885 email: coolkitty1966@yahoo.com
Experienced Sales Admin / Sales Support
PROFILE
Efficiently use communication, customer service and organization skills to maintain internal and client relationships at all
levels of an organization. Proactively seek solutions to business and process related issues with primary goal to increase
productivity and reduce expenses. Apply marketing and sales skills to up-sell and increase revenue. Continuously
communicate with associates to ensure targets are known and understood. Dedicate myself to customer service satisfaction
based on understanding customer’s wants and needs.
Experience:
* Exceptional customer service - calling and emailing customers regarding their orders, handling customer issues.
* Processing emails and electronic information for orders, invoicing, pricing and inventory.
* Coordinating special customer RFQ’s and managed client contracts, returns, and other service issues.
* Understand sales channels and work with immediate manager to determine appropriate channels. Profitably manage all
activity within assigned sales territory/roster.
* Uncover customer needs, defines opportunities, and solves problems through ongoing dialogue.
* Understand products and services and applications of key products.
* Coordinate and verify issues related to the sales of goods to customers. Handle evaluations of complicated issues with
customers, vendors, accounting and shipping companies.
* Work with sales department and vendors to verify shipments of inventory from vendor/manufacturer to customers.
* Complex clerical duties within various areas of corporation. Faxing, duplicating and distribution of various documents.
* Create credit and debit memos for returned merchandise and customer credits, processing returns and exchanges
Qualifications:
* Proficient in Microsoft Office, including Word, Excel, Outlook, and Access: CURRENT: SAP SYSTEM
* Knowledge of packing and shipping procedures, Postal regulations, and online tools to calculate and generate shipping
labels from various carriers (USPS, UPS, FedEx) Forklift Certified
* Retail sales experience, purchase orders, invoices, manufacturing and distribution experience
* Ability to work quickly and efficiently in a fast-paced environment
* Dependable and self-motivated; able to see what needs to be done and complete it without supervision from start to
completion while ensuring other issues are being resolved
* Ability to plan and organize information
* 25 years relevant experience
PROFESSIONAL SUMMARY
Motion Control Engineering Sacramento, CA 05/05/14 to present
Job Summary and Responsibilities: (world’s leading elevator control company)
Create new job processes from quotes to sales to final shipment
• Support sales representatives and managers for the NYC and Canada Regions for custom tailored elevator packages for
new construction projects.
• Review job specifications and create RFQs to meet new job bid requests for new construction
• Create tailored quotes and sales orders by working very close with consultants on new job bids in SAP
• Confirm Quotes/Sales Orders and Shipments are scheduled for on-time deliveries and installation
o Receive and review job specifications / start process of new job to completion
o Create New Job RFQs / Send multiple quotes to potential buyers Chase purchase orders
o Chase data forms
o Chase purchase orders – Revise quotes into new job Sales
All other Sales Admin responsibilities include:
• Run reports per manager’s request
• File all documents and purge old documents in file cabinets and electronic filing system

2. • All new and old job requests are maintained and updated
• Handle all administration duties (shipping, supplies, etc.)
• Back up all other regions Sales Administrators as needed
• Monitor inventory of all product data sheets and work with Key Sales Reps with product binders
• Day-to-day responsibilities broken down: Sales: 85% on SAP, 10% going through emails and fielding calls, 5%
performing basic administration duties
Trumpette Corp Sacramento, CA 3/2013 – 05/2014
CUSTOMER ACCT MGR / SPECIALIST
Responsible for the representation and sale of Trumpette products with key accounts based upon brand priorities for each
account while supervising, developing, and building our national sales representatives team. Professional customer service
building and maintaining company key accounts. Responsibilities included: EDI, Data Entry, Order Process, Faxing,
Invoicing, Inventory management, Office and Administration duties. My key responsibility includes, launching new
products into various markets such as Amazon, Zulily, Home Goods, Vault global accounts. This position required an
experienced, eager, motivated and aggressive but exhibit excellent style and class.
Microform Precisions / Thelin Hearth Product Grass Valley, CA
TECH SUPPORT, INSIDE SALES, PRODUCTION, ORDER GENERATION, WAREHOUSE 07/2012 – 3/2013
Responsible for nationwide sales orders, sales support and technical support of Thelin Stove parts and products. Daily
duties include sales support, technical support, order / invoice generation, RMA, credit memos, picking, packing, pulling
and shipping. Supervise 2 support staff and review all sales invoices for accuracy (correct pricing, part numbers, etc.) prior
to completion. Provide support to General Manager by monitoring inventory, back-orders, on-time deliveries and daily
sales reports. Responsible for maintaining dealer and sales representatives accounts.
3 Day Blinds Sacramento, CA
CUSTOMER SERVICE MANAGER/ INSIDE SALES 04/2008 - 09/2011
Responsible for overseeing customer service, sales, merchandise processing and operational functions in a department or
group of departments within a store such as: guest coaching, sales & payroll, scheduling and overall participation. Requires
strong leadership skills to train, supervise and lead associates. Focus on driving sales through training, customer service
and merchandise presentation. Plan and direct day to day operations. Manage custom projects from start to completion.
Manage 8 employees that include, sales staff, production, framing department and all customer issues. Maximize sales
ADS, exceed LY comps, profits, sales goal, exceed in customer feedback, audits, payroll and scheduling of the store.
Conroy’s Flowers Sacramento, CA
CUSTOMER SERVICE SUPERVISOR 02/2004 - 11/2007
Responsible for overall management of two retail stores including sales, projections, customer service, design, delivery,
training, staffing, inventory, cash management, merchandising and maintenance. Responsible for assisting in preparing,
analyzing and responding to reports surrounding store operations. Conduct formal monthly store reviews to ensure
adherence to standards. Monitor cash flow, paid outs and prepare deposits. Inspect product freshness and quality on a
continuous basis. Increase daily floor sales by up selling to customers. Responsible for inventory levels, purchasing and
vendor relations for both hard goods and floral products. Train, hire, schedule and discipline staff comprised of eight (8)
full time and twelve (12) part time employees. Communication, leadership and organization skills are utilized to efficiently
manage annual revenue of $1.5 million with an absentee owner.
Skagen Designs Distribution Reno, NV
ACCOUNT MANAGER / INSIDE SALES COORDINATOR 02/2001 - 11/2003
Worked closely with national retail merchandisers to upgrade product, up-sell product and monitor campaign
advertisements to assure product packaged and delivered on time. Support senior sales department with all Customer
Service, client expectations, proposals, RFQ’s and served as a liaison between the client and various departments
throughout the company. Update daily pricing and inventory status and EDI software support with automated customer
order coordination of sales and shipments of merchandise to major accounts (Macy’s, QVC, Costco, Nordstrom, Dillards
etc.) by using daily reports to determine if product was available and monitor product ship dates and arrival dates to meet
customers expectations.

3. Thermax Inc. Mfg Reno, NV
SR. CUSTOMER SERVICE TEAM LEADER 04/1991- 06/2000
WARRANTY / RMA MANAGER - DATA ENTRY CLERK
Team leader for inside sales and customer service department. Forecasted recommendations for product mixes and
variations to increase sales and meet customer needs. Prepared sales orders and monitored inventory levels, RFQ, POD,
int’l import and export delivery expectations and warranty issues for distributors. Create monthly sales reports to compare
to monthly goals. Increase sales by up selling and cross selling to nationwide distributors. Maintained great customer /
client relations and developed leadership within the company. Monitored orders from start to completion, with follow up to
clients for customer satisfaction for repeat and future referral.
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EDUCATION AND SKILLS
Rogue Community College, Grants Pass, OR Customer Service Excellence Training Program
MS Word & MS Excel Certification
Technical Skills MS Outlook, MS Word, MS Excel, MS Publisher, Goldmine, M2M, Mimic, Axapta,
Act Database, Great Plains, Retail Pro, QuickBooks Pro, Visual Ticket, Voyager, Intranet, Web-mail
Frame magic and back office