This document is a resume for Genevieve Walters highlighting her experience as a retail manager. She has over 10 years of experience managing stores and departments for major retailers including Ann Taylor LOFT, Bloomingdale's, JCPenney, and Abercrombie & Fitch. As co-manager of an Ann Taylor LOFT store, she drove a 21% sales increase despite the store shrinking in size by 50%. As women's wear manager for a JCPenney store, she increased customer satisfaction scores to the top in the store and 5 points above company standards.

1. GENEVIEVE
WALTERS
8900
Southwest
142nd
Avenue,
Miami,
Florida
33186
|
404.514.6964
genevieve.walters24@gmail.com
|
linkedin.com/in/genevievewalters2010
HIGHLY
ACCOMPLISHED
RETAIL
MANAGER
Gained
tremendous
experience
in
management,
sales,
operations,
and
visual
merchandising
with
some
of
the
most
distinguished
department
stores
and
specialty
retailers
in
the
world
including
Ann
Taylor
LOFT,
Bloomingdale’s,
JCPenney,
and
Abercrombie
&
Fitch.
Enjoyed
remarkable
achievements
in
every
area:
• Sales
growth.
Drove
a
LOFT
store
to
a
21%
increase
over
LY
despite
a
50%
reduction
in
size.
• Average
transaction.
Increased
the
average
sale
nearly
10%
at
LOFT
–
ranked
1st
in
the
district.
• Loyalty
results.
Coached
2
sales
associates
at
JCPenney
to
a
spot
in
the
top
10
nationwide.
• Customer
service.
Raised
the
department’s
customer
satisfaction
scores
at
JCP
to
top
in
the
store.
• Customer
conversion.
Selected
by
the
JCP
store
manager
to
present
best
practices
to
all
staff.
• Visual
presentation.
Turned
around
2
Abercrombie
stores
that
were
well
below
expectations.
ANN
TAYLOR
LOFT
CO-­‐MANAGER
Apr
2013
–
Present
Aventura
Mall
&
Kendall
Village
–
Miami,
Florida
Recruited
to
co-­‐manage
the
high-­‐volume
store
at
Aventura
Mall
before
transferring
to
Kendall
Village
late
in
2014.
Aventura
ranked
3rd
in
the
district
in
sales
volume
($2.1M),
despite
having
the
smallest
footprint
at
just
1400
square
feet.
Provided
leadership,
direction,
and
support
to
a
team
of
up
to
30.
• Worked
closely
with
a
new
store
manager
to
turn
around
a
location
that
had
just
been
remodeled
and
cut
in
half
from
approximately
2800
square
feet
to
1400.
Staffing
levels
were
extremely
low
prior
to
arrival,
as
more
than
half
the
team
resigned
during
the
remodel,
and
morale
was
poor.
• Drove
the
store
to
a
remarkable
21%
increase
over
LY,
despite
the
considerable
reduction
in
size.
Achieved
120%
of
the
FY
2013
sales
plan
while
improving
all
key
performance
metrics.
• Increased
the
average
dollars-­‐per-­‐transaction
from
$65
to
$71
–
highest
in
the
district
(14
stores).
Elevated
the
customer
conversion
rate
from
14.9%
to
16%.
• Achieved
116%
of
the
credit
goal
–
2nd
highest
in
the
district
and
8th
best
in
the
region
(147
stores).
Personally
ranked
in
the
top
3
in
credit
out
of
20
co-­‐managers
in
the
district
for
2
straight
months.
• Scored
a
minimum
of
93%
on
all
internal
audits
for
12
consecutive
months,
consistently
exceeding
the
company
standard.
Maintained
inventory
shrink
well
within
budget.
• Developed
and
promoted
a
top-­‐performing
sales
associate
to
a
sales
lead
position.
Mentored
and
developed
another
sales
lead
who
was
promoted
to
a
co-­‐manager
position.
• Rated
as
“consistently
exceeds
expectations”
on
the
formal
performance
evaluation.
JCPENNEY
SALES
MANAGER,
WOMEN’S
WEAR
Jun
2012
–
Apr
2013
Dadeland
Mall
–
Miami,
Florida
Recruited
to
join
the
leadership
team
in
a
high-­‐volume
193,000
sq.
foot
store
that
ranked
2nd
in
the
district
in
sales
($30M).
Selected
to
manage
women’s
apparel
($12M),
the
largest
and
highest-­‐volume
department
in
the
store,
after
training
in
all
areas.
Provided
direct
leadership
to
2
supervisors
and
57
sales
associates.

2.
• Drove
the
women’s
apparel
department
to
a
5%
sales
increase
over
LY
for
FY
2012
during
a
period
of
constant
change
and
tremendous
uncertainty
for
the
company.
• Led
the
department
to
1st
in
the
district
(13
stores)
for
credit
results.
Coached
and
led
2
associates
to
a
spot
in
the
top
10
company-­‐wide
(1100
stores)
for
credit
registrations.
• Developed
a
sales
training
guide
that
improved
the
department’s
customer
conversion
rate
from
21%
to
25%,
easily
surpassing
the
goal
of
22%.
• Singled
out
by
the
store
manager
to
present
best
practices
for
upselling,
clientele
development,
and
customer
conversion
to
all
managers
and
associates
in
the
store.
• Drove
customer
satisfaction
scores
from
78%
to
84%
–
highest
out
of
7
departments
in
the
store
and
5
percentage
points
above
the
company
standard.
• Selected
by
the
store
manager
to
train
all
associates
in
the
store
on
a
new
mobile
register
system.
Led
the
store
from
4%
to
14%
of
all
transactions
processed
on
the
new
system
(goal
11%).
• Rated
as
“consistently
exceeds
expectations”
on
the
formal
performance
evaluation.
ABERCROMBIE
&
FITCH
ASSISTANT
STORE
MANAGER,
VISUAL
Mar
2011
–
Jun
2012
Douglasville
Mall
&
Alpharetta
Mall
–
Georgia
Recruited
by
the
district
manager
to
oversee
every
aspect
of
visual
planning
and
execution
including
floor
resets,
windows,
mannequins,
and
marketing
and
promotional
signage,
while
also
contributing
to
overall
store
management.
Provided
training,
coaching,
leadership,
and
support
to
teams
of
60.
• Brought
consistent
and
stable
leadership
to
stores
that
had
been
without
a
visual
manager
for
the
previous
4
months.
Visual
standards
were
well
below
acceptable
levels
prior
to
arrival,
and
staff
morale
was
low
due
to
high
management
turnover.
• Worked
closely
with
the
district
manager
and
regional
manager
to
set
clear
expectations
for
the
turnaround
of
the
stores.
Managed
the
visual
merchandising
calendar
to
ensure
all
store
sets
and
visual
updates
were
planned,
scheduled,
and
fully
staffed.
• Achieved
considerable
improvement
in
every
area
of
visual
presentation
and
maintenance
through
training,
coaching,
attention-­‐to-­‐detail,
and
consistent
follow-­‐up.
BLOOMINGDALE’S
BRIDAL
REGISTRY
CONSULTANT
Jun
2010
–
Mar
2011
Lenox
Square
–
Atlanta,
Georgia
Provided
a
high-­‐level
of
personalized,
attentive
service
to
sign
up
new
customers
to
the
wedding
registry
and
advise
them
on
the
features
and
benefits
of
fine
china,
silverware,
and
stemware
collections.
• Personally
generated
more
than
$100,000
in
registry
sales
in
each
quarter.
• Participated
in
local
bridal
events
to
promote
the
Bloomingdale’s
bridal
registry.
Bachelor
of
Science
–
Fashion
Merchandising
Major
University
of
Georgia
–
Athens,
Georgia
(2010)
Volunteer
with
the
Humane
Society
of
Greater
Miami
and
the
United
Way
Fluent
in
English;
Conversational
Spanish
(Intermediate)
Genevieve
Walters
|
genevieve.walters24@gmail.com