Jeanie M. Haley has over 20 years of experience in operations management, sales, and customer service roles. She has managed teams of up to 200 associates across various industries including retail, real estate, and hospitality. Haley is currently pursuing her Bachelor's Degree in Nursing at Chamberlain College of Nursing in Indianapolis, Indiana.

1. Jeanie M. Haley
9616 Treyburn Green Way -- Indianapolis, IN 46239
(317) 946-6229
jemhaley@iu.edu
________________________________________________________________
As a competent leader and effective team builder with a proven history in operational
excellence, I possess a diverse background in recruiting, hiring, training, development, and
management of teams of more than 100 associates. I have developed, planned, and managed
multimillion dollar projects, hired and trained outstanding cross-functional teams, and
generated extensive cost savings for a variety of organizations. In the pursuit of continual
self-improvement, I chose to work as a Full-time student for the last 3 years, focusing on my
Bachelor’s Degree.
________________________________________________________________
Professional Experience:
Sales/Operations Manager – Best Buy, Columbus, IN – 3/2010 to 08/2011.
Primary responsibilities include:
 Overseeing all aspects of store operating, sales, and administrative functions.
 Supervising customer service, front lanes, and administrative functions, and training and coaching
operations and sales personnel.
 Supervising employee performance.
 Setting goals, managing to department, store and business financial metrics, and developing,
maintaining and communicating up-to-date knowledge of Best Buy products and services .
Real Estate Salesperson – The Realty Co., Indianapolis, IN – 7/2008 to 08/2011.
Primary responsibilities include:
 Marketing homes in the local community by utilizing a proven successful marketing plan.
 Providing virtual tours on web site of homes listed providing them with additional exposure.
 Creating sales brochures for each listing to market the home profitably.
 Promoting sales of properties through advertisements, open houses, and participation in multiple
listing services.
 Negotiating the best possible contract for clients.
 Working with home inspectors and appraisers to determine any and all actions that need to be
taken prior to closing.
 Ensuring that all terms of the contract are met prior to closing.
Sales/Administrative Manager – Lowe's Companies, Inc., Indianapolis, IN – 8/2004 to 7/2008.
Primary responsibilities included:
 Controlling and managing overall store sales and operations. Managing staff of ~200. Stores
averaged yearly revenues of $40 million.
 Implementing and enforcing processes that allow management to “dashboard” store performance,
inventory and sales management, safety reviews, and customer service results.
 Hiring managers, sales specialists, and customer service associates .
 Merchandizing – Managing inventory, stock on hand, and ordering all new stock. Product
placement and marketing. Editing and approving weekly circulars.
 Managing and approving all expenses throughout the store – Including repairs, services,
maintenance, and vendor contracts.
 Serving as the store accountant. Sarbanes-Oxley compliance.
 Responsible for training for all levels of associates and managers in Indianapolis area.

2. Special projects:
 Managed four new store openings. Projects included: recruiting, interviewing
and hiring temporary and permanent store staff, scheduling and managing outside vendors,
organizing product receipt and placement, scheduling and training entire store team in all aspects
of the business, and marketing product and location to prepare for opening.
 Managed three store remerchandising/remodeling projects .
 Saved $4.1 million in supply expenses to the company during the second remerchandising
project. Lowe’s , at that point, did not have the processes in place to segregate the supplies that
were being used for remerchandising from the normal usage of supplies for daily operations.
Established new processes whereby every future store going through a remerchandising would
appropriately budget and allocate remerchandising expenses correctly. These processes are still in
use today.
 Partnered with the Corporate Team to redesign training formats and processes and update the
Policies and Procedures for the company. Trained and mentored the entire area’s management
staff in all aspects of the business through the Management Training Programs.
 Routinely volunteered to lead turnaround efforts at the most “challenging” locations in the district,
and implemented rapid, permanent growth and change
Manager – Babies R Us, Indianapolis, IN – 12/2002 to 8/2004
Primary responsibilities included:
 Controlling and managing overall store operations with a yearly revenue of $15m. Managing staff
of ~70.
 Hiring and training customer service representatives.
 Loss prevention.
 Visual auditing.
 Merchandising.
 Maintaining Internal Audit compliance.
 Managing and approving expenses throughout the store.
 Purchasing/Ordering operational materials and managing outside vendors.
Manager – American Eagle Outfitters, Lafayette, IN – 9/2000 to 11/2002
Responsibilities included:
 Controlling and managing overall store operations with a yearly revenue of $3m. Managing staff
of ~40.
 Hiring and training customer service representatives.
 Loss prevention.
 Fashion consulting.
 Visual auditing.
 Merchandising.
Guest Services/Front Office Manager – Embassy Suites, Bellevue, WA – 7/1998 to 1/2000.
Responsibilities included:
 Managing hotel bar, restaurant and front desk employees.
 Hiring and training front desk, night audit and guest service employees.
 Night auditing.
 Employee scheduling.
Education:
Chamberlain College of Nursing 02/12 – 04/14
Indianapolis, IN
Concentration: Nursing
Medtech College 04/11 – 12/11
Greenwood, IN
Concentration: Nursing