This document is a resume for Siddeeqah H. Cobb summarizing her education and work experience in customer service and management roles. She has over 15 years of experience in retail management, operations management, and customer service coordination. Her resume highlights educational achievements in business management and medical billing/coding and lists skills in areas such as customer service, problem solving, organization, and Microsoft Office.

1. Siddeeqah H. Cobb
149 Conch Drive ٠ Kissimmee, FL 34759 ٠ 863-588-5193 ٠ siddeeqahcobb@aol.com
EDUCATION
Allen School of Health Sciences September 2014- June 2015
Medical Insurance Billing and Coding: GPA 3.0 Brooklyn, NY
Venture & Venture Business School Graduated June 1999
Business Management- Certificate Plainfield, NJ
EDUCATIONAL / PROFESSIONAL TRANSFERRABLE SKILLS
● Customer Service
● Management expertise
● Strong problem solving ability
● Self-directed
● Multi-line phone proficiency
● Advanced clerical knowledge
● Filing and data archiving
● Invoice processing
● Strong interpersonal skills
● Results-oriented
● Strong organizational skills
● Large cash/check deposits expert
● Inventory control familiarity
● Skilled in Microsoft Office (Word, Outlook, Excel, Power Point) Key 40 wpm
WORK EXPERIENCE
Special Account Coordinator January 2015- Present
Mears Transportation Orlando, FL
• Answer telephone calls from customers and making transportation arrangements for them, and
maintaining the highest level of customer service.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to
Human Resources; verify uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’
service needs; thank guests with genuine appreciation.
• Handles calls from meeting planners, hotel staff persons, Mears Sales Managers and
Coordinators, Hello Florida! representatives, prepaid accounts, and Tour Operators to assist
with the coordination of in-house groups.
• Maintain positive working relationships with others; support team to reach common goals.

2. • Provides follow-up information to the appropriate departments, files all necessary documents,
reports and communications.
• Work in the sales system to make changes to existing contracts and provide operational
information to clients and guests.
• Comply with quality assurance expectations and standards. Identify and recommend new ideas,
technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-
savings.
.
General Manager June 2012 – February 2014
Goodwill Industries Kissimmee, FL
• Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling,
and disciplining manager and employees;.
• Communicating values, strategies, and objectives;.
• Assigned accountability; planning, monitoring, and appraising job results; developed incentives;
developed a climate for offering information and opinions.
• Developed strategic plan by studying technological and financial opportunities, presenting assumptions,
recommending objectives.
• Accomplished subsidiary objectives by establishing plans, budgets, and results measurements; allocated
resources; reviewed progress; made mid-course corrections.
• Built company image by collaborating with customers, government, community organizations, and
employees; enforced ethical business practices.
• Maintained quality service by establishing and enforcing organization standards. Maintained professional
and technical knowledge by attending educational workshops.
• Contributed to team effort by accomplishing related results as needed.
• Managed a staff on 4 managers and 26 employees.
Store Manager March 2009- June 2012
RadioShack Clermont, FL
• Planned activities directly related to making products or providing services.
• Reviewed financial statements, sales and activity reports, and other performance data to measure
productivity and goal achievement and to determine areas needing cost reduction and program
improvement.
• Managed staff of 6 to 9 employees, preparing work schedules and assigning specific duties.
• Established and implemented departmental policies, goals, objectives, and procedures, conferring with
District Manager and staff members as necessary.
• Interviewed, hired and trained new employees, and oversee those personnel processes.
• Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking
inventory.
• Performed general office duties such as Faxing, Filing, Copying, and responding to emails
Store Manager September 2003- May 2007
Payless ShoeSource North Plainfield, NJ
• Provided excellent customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.

3. • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and
performing services for customers.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods
managed stock and reorders when inventory drops to a specified level.
• Instructed staff on how to handle difficult and complicated sales.
• Hired, trained, and evaluated personnel in sales and promoting when appropriate.
• Assigned employees to specific duties.
• Enforced safety, health, and security rules.
• Examined merchandise to ensure that it was priced and displayed correctly.
• Performed work activities of such as cleaning and organizing shelves and displays.
• Planned and prepare work schedules for staff. Reviewed inventory and sales records to prepare reports
for area management.
• Examined products purchased for resale or received for storage to assess the condition of each product or
item.
• Conferred with Area and Regional Management to develop methods and procedures to increase sales and
promote business.
• Organized records of purchases, sales, and requisitions.
Inventory/Receiving Manager January 1999- August2003
BJ'S Wholesale Club Watchung, NJ
• Examined contents and compare with records, such as manifests, invoices, orders, to verify accuracy of
incoming or outgoing shipment.
• Prepared documents, such as work orders, bills of lading, and shipping orders to route materials.
Recorded shipment data, such as weight, charges, space availability, and damages and discrepancies, for
reporting, accounting, and record keeping purposes.
• Determined shipping method for materials, using knowledge of shipping procedures.
• Delivered materials to departments, using work devices, such as hand trucks or sorting bins.
• Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
• Conferred with establishment representatives to rectify problems, such as damages, shortages, and non-
conformance to specifications.
• Resolved customer complaints and answer customers' questions regarding policies and procedures.
Supervised the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provided employees with guidance in handling difficult or complex problems and in resolving escalated
complaints or disputes.
• Trained employees in job duties and company policies or arranged for training to be provided.
AWARDS / ACHIEVEMENTS
● Certificate of Leadership Training
● Completed Star 12 Manager Training