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Steve Nager Resume
- 1. STEVEN R. NAGER 500Foxfire Drive Smyrna, GA 30082 770-256-5329 E-mail: nagers4@yahoo.com OBJECTIVE Obtain a Sales or Operations Management position with a company which can continue my professional growth. Build upon my previous multi-unit management experience to help facilitate continued corporate growth. SUMMARY OF QUALIFICATIONS November 2012 – Present Spark Wireless Atlanta, GA Retail Store Manager • Daily management of a T-Mobile Preferred Dealer location. Responsible for sales, service, and operations of a wireless store. • District Leader in Operations Metrics. Top Sales and Overall Store for February 2013. • Worked with Area Sales Manager on numerous projects including: Succession Planning and Compensation, Inventory Management, and Training. • Have helped recruit and train several managers within the company. • Have acted as Area Manager in absence of Area Sales Manager, including performing store visits to ensure operational and merchandising compliance. • Awarded Top TPR Operations in Southeast Region by T-Mobile for 2014. • Trained sales experts for new locations opening in Atlanta. Trained newly hired store managers on all management functions in Atlanta region and acted as Mentor Manager at conclusion of training. October 2011 – November 2012 Cook’s Pest Control Rex, GA Sales Inspector • One of only two inspectors in Georgia trained on both residential and commercial services. • Was top inspector in my district in my first full month in residential services.
- 2. June 2009 -July 2011 Metro PCS Marietta, GA Store Manager • Managed company-owned retail store responsible for sales and technical support. Control store inventory and managed staff of up to 15 people. • Two-time winner of top store award. Ranked in top 5 stores overall for 2011. • Instructor for New Hire Sales Training. Participated on several Action Teams to help define sales tools and provide consistant messages across sales channels. June 2007 – February 2009 CVS/Pharmacy Mableton, GA Store Manager • Responsible for all aspects of daily operations of retail pharmacy including sales, merchandising plans, inventory controls, and daily customer service calls. Assist as needed with daily and weekly pharmacy service calls. • Managed both standard and 24 hour locations. • Worked on teams remodeling locations throughout district. September 2005 – June 2007 Petco Sandy Springs, GA General Manager • Transferred to store in January 2007. Exceeded sales budget by 8% since arrival. Increased customer service rating to highest level in store history. Significantly lowered store shrink. • Managed largest volume store in Atlanta district (Snellville, GA), with sales of over $3 million per year. Manage staff of 20 employees. Exceeded company sales budget and shrink goals. • Responsible for total daily operation of large pet supplies retailer. Managed all areas of store operations including inventory, sales, and all services including grooming, canine education, and pet photography.
- 3. • Selected asDistrict Trainer for new managers. • Full P & L responsibility for all store operations and services, meeting monthly budget goals regarding sales, payroll, and expense management. December 2002 – August 2005 Pet Supermarket Atlanta, GA District Manager • Responsible for overall operations of 13-17 retail pet supply stores, including sales, inventory control, and service quality across three state region. This region accounted for over $6 million in sales per year across markets, total staff of 75-100 people. Respond personally to any customer service issues reported to corporate office. • P & L accountability for entire district. Building retail team and developing managers for district. • Ensure implementation of all marketing and retail merchandising plans across all store locations. • Lead my team to a 10% sales increase in Atlanta, and over 20% sales increase in Alabama and Kentucky. • Assisting in store openings and closings throughout company and leading all local grand opening and store closures. Scouted and assisted in selecting locations for new stores in conjunction with real estate broker. October 1996 – December 2002 Cingular Wireless Atlanta, GA Sales Manager – Kiosks • Managed wireless phone kiosks in Kroger, Wal-Mart, and mall locations throughout Metro Atlanta. Managed between 7-16 locations at one time.
- 4. • Responsible foroverall sales, merchandising, and inventory control for all kiosk locations. Managed team of 20- 30 sales representatives in direct sales activities. Handled any customer services issues via phone and direct contact. • Started as sales associate in retail locations, winning several individual sales awards and received promotions to Sales Supervisor and then Sales Manager. • Won several sales awards including top sales in kiosk channel for three consecutive quarters and Top Sales in Wal-Mart Channel for 2001. 1991 – 1996 Hotel Management Atlanta, GA • I held various management hotel management positions, most recently as an Assistant General Manager in a busy airport property. In that position, I had nightly Manager on Duty responsibility for all hotel operations including room management and accounting, housekeeping, maintenance, and van services. Other positions included Reservations Manager and Sales Manager, responsible for booking room blocks and catering functions for social/educational groups. EDUCATION 1992 Georgia State University Atlanta, GA Bachelor of Business Administration, Marketing • Degree emphasis in Marketing/Advertising • Officer and founding chapter member of American Marketing Association
- 5. REFERENCES Maurice McAlpin GeneralManager, Einstein Bros. Bakery 706-461-4608 Bruce Craig Regional Sales Manager, Realtor.com 205-335-0269 Julio Rios Store Manager, Spark Wireless 678-467-9238 Damon Dye Store Manager, Spark Wireless 770-885-6367
- 6. REFERENCES Maurice McAlpin GeneralManager, Einstein Bros. Bakery 706-461-4608 Bruce Craig Regional Sales Manager, Realtor.com 205-335-0269 Julio Rios Store Manager, Spark Wireless 678-467-9238 Damon Dye Store Manager, Spark Wireless 770-885-6367