Rafael Gilbert is seeking a customer service position and has over 5 years of experience in call centers and retail customer service roles. He is currently a Call Center Customer Service Representative for RDI Connect, where he assists customers with financing programs. Previously he held similar roles at Customer Contact Channels and Centralized Showing Services. Gilbert has strong customer service, problem solving, and computer skills. He is proficient in Microsoft Office and various web browsers.

1. Rafael Gilbert
Customer Service Representative
Las Vegas, NV 89122
Gilbertrafael21@gmail.com - 7024435854
Dynamic customer service professional is seeking a position in a challenging
Environment: offering accurate cash handling skills, dependable, reliable, maintains a positive
attitude towards co-workers and customers, and is hard working. Proficient and able to perform:
Willing to relocate to: Henderson, NV
Authorized to work in the US for any employer
WORK EXPERIENCE
Call Center Customer Service Representative
RDI Connect - Henderson, NV - March 2016 to Present
Call Center leasing agent, receiving inbound calls answering basic and complicated questions for a financing
company call Why Not Lease It/Tempoe. Explain to customers and potential customers how the leasing
program works, how to take advantage of the program, based on their financial status.
Customer Service Representative/Call Center
Customer Contact Channels/C3 - Las Vegas, NV - December 2015 to Present
Responsibilities
Determines requirements by working with customers. Answers inquiries by clarifying desired information;
researching, locating, and providing information. Resolves problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills
requests by clarifying desired information. Maintains call center database by entering information. Keeps
equipment operational by following established procedures; reporting malfunctions. Updates job knowledge
by participating in educational opportunities.
Skills Used
Customer Service skills, Tech support skills, problem solving, and Call Center skills.
Customer Service Representative
Centralized Showing Services - Overland Park, KS - March 2015 to May 2015
Responsibilities
I scheduled property showing appointments for real estate agents, using a auto-dialer computer system.
I relayed Information between Listing Agents, Showing Agents, Home Sellers, Home Buyers, and Home
Inspectors. I took incoming calls and made outgoing calls to the above listed people. I also helped new agents
register into the scheduling system and helped Listing Agents register newly listed and newly built homes into
the system so that other agents could being showing the properties.
Skills Used
Determines requirements by working with customers. Answers inquiries by clarifying desired information;
researching, locating, and providing information. Resolves problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills
requests by clarifying desired information; forwarding requests. Sells additional services. Maintains call center
database by entering information. Keeps equipment operational by following established procedures; reporting

2. malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization
reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to
add value to job accomplishments.
Shift Leader
Yogurt Land - Carson, CA - July 2013 to February 2014
Food prep, Cleaning and organizing workstations, customer service, filling yogurt machines, ordering goods,
managing the store safe, counting tills, as well as, opening and closing workstations, and opening and closing
the store.
Crew Member
Five Guys Burgers and Fries - Carson, CA - May 2010 to November 2010
and April 2013 to July 2013
Food prep, Cleaning and organizing workstations, customer service, cooking fries and burgers, as well as,
opening and closing workstations.
Cashier / Customer Service Specialist
Levy Restaurants - Carson, CA - February 2008 to May 2010
Cleaning and organizing workstations, stock shelves, receive payment, greeting customers,
maintain general cleaning duties, such as mopping floors and emptying trash cans.
EDUCATION
Diploma in General Studies
Educational Partnership High School - Long Beach, CA
2006 to 2010
SKILLS
Type 40 Wpm
Proficient In Microsoft Word
Windows
Safari
Firefox
Customer Service
People Skills
Time Management
Organizational Skills
ADDITIONAL INFORMATION
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Greet customers entering establishments

3. • Answer customers' questions, and provide information on procedures or policies
• Maintain clean and organize work areas and complete other general cleaning duties.