Susan Benatti is seeking a challenging position that allows her to utilize and develop her skills. She has over 5 years of experience in customer service roles, including her current role as a Customer Service Representative at Copart where she handles a high call volume and coordinates various operations. Previously, she held administrative, banking, and claims specialist roles demonstrating her skills in areas such as office support, sales, account maintenance, and fraud investigation. Susan has strong communication, organizational, and technical skills. She graduated from Harcum College in 1988.
Dylan on the mythic appeal of the 1800s, especially the Civil War.
Supporting a movie about how great the Confederate Army was, and doing a music video in period attire.
The dark side of American history, expressed in race conflict, lawlessness, and broken dreams.
Meeting childhood heroes and molding new ones in the Old West.
Standing up for black folks, often contradicting the historical record in favor of poetry and deeper truths. What if William Zantzinger was a victim of libel and George Jackson was a dangerous thug?
Nobody can sing the blues like Blind Willie McTell. What does that mean?
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
Administrative professional with strong analytical and critical thinking skills
Identified and resolved service related issues
Extensive sales and customer service experience
Call center expertise, handling up to 120 calls per day
Interviewed, hired, managed and coached up to 15 staff members
1. SUSAN BENATTI
1392 Adventure Mountain Road
Montvale, VA 24122
540-632-8279
susanbenatti@aol.com
Objective:
To acquire a challenging position at a growth oriented company which will allow me to
both further utilize my skills and acquire new abilities.
Qualifications:
Excellent verbal and communications skills
Professional interpersonal skills, phone manners and office etiquette
Proficient at Windows operating systems and Microsoft Office
Strong analytical and organizational skills
Experience:
Customer Service Representative - January 2015 to present
Copart, Pennsburg, PA
Provide excellent customer services
Ensure that the heavy call volume is managed in an efficient manner.
Processing of payments
Dispatch up to 130 vehicle pick-ups daily
Ensure that vehicle titles are issued in accordance with company criteria
Coordinate work overflow between yard and office operations
Motivate the staff to ensure all quality assurance guidelines are followed in
every customer based experience
Administrative Assistant (Contract Assignment) - April, 2013 to July 2013
SunTrust Bank Mortgage, Sterling, VA
Planned and executed a full range of office support including marketing and
compliance
2. Served as the first point of contact for visitors, provided procedural advice
and information regarding their needs
Composed and edited correspondence, assisted with large scale mailings
and associated projects
Made recommendations to management to improve administrative
activities to ensure the optimal effectiveness of the organization.
Sales support for the top producers
Personal Banker - August 2012 to October 2012
Wells Fargo Bank, NA, Ashburn, VA
Responsible for obtaining new customers
Educated customers in the products available based on their needs and
opened accounts.
Performed maintenance of accounts including balancing out credits and
debits plus interest.
Called customers to offer various products offered by the bank
Opened business deposit accounts, personal deposit accounts and offered
mortgages, credit cards and personal loans.
Claims Specialist Call Center - January 2010 to August 2012
Wells Fargo Bank, NA, Roanoke, VA
Handled 80+ inbound calls daily from customers experiencing errors on
their bank cards, credit cards and deposit accounts
Investigated merchant errors and fraud inquiries by requesting photos of
signature receipts for comparisons and refund/adjust any fees the
customer may have incurred due to the error or fraud
Recognized and awarded for consistent 100% Quality Assurance
Always kept call handle time under the expected average handle time per
call.
Headed up many group and organizational tasks for employee recognition
in a leadership role.