Susan Benatti is seeking a challenging position that allows her to utilize and develop her skills. She has over 5 years of experience in customer service roles, including her current role as a Customer Service Representative at Copart where she handles a high call volume and coordinates various operations. Previously, she held administrative, banking, and claims specialist roles demonstrating her skills in areas such as office support, sales, account maintenance, and fraud investigation. Susan has strong communication, organizational, and technical skills. She graduated from Harcum College in 1988.

1. SUSAN BENATTI
1392 Adventure Mountain Road
Montvale, VA 24122
540-632-8279
susanbenatti@aol.com
Objective:
To acquire a challenging position at a growth oriented company which will allow me to
both further utilize my skills and acquire new abilities.
Qualifications:
 Excellent verbal and communications skills
 Professional interpersonal skills, phone manners and office etiquette
 Proficient at Windows operating systems and Microsoft Office
 Strong analytical and organizational skills
Experience:
Customer Service Representative - January 2015 to present
Copart, Pennsburg, PA
 Provide excellent customer services
 Ensure that the heavy call volume is managed in an efficient manner.
 Processing of payments
 Dispatch up to 130 vehicle pick-ups daily
 Ensure that vehicle titles are issued in accordance with company criteria
 Coordinate work overflow between yard and office operations
 Motivate the staff to ensure all quality assurance guidelines are followed in
every customer based experience
Administrative Assistant (Contract Assignment) - April, 2013 to July 2013
SunTrust Bank Mortgage, Sterling, VA
 Planned and executed a full range of office support including marketing and
compliance

2.  Served as the first point of contact for visitors, provided procedural advice
and information regarding their needs
 Composed and edited correspondence, assisted with large scale mailings
and associated projects
 Made recommendations to management to improve administrative
activities to ensure the optimal effectiveness of the organization.
 Sales support for the top producers
Personal Banker - August 2012 to October 2012
Wells Fargo Bank, NA, Ashburn, VA
 Responsible for obtaining new customers
 Educated customers in the products available based on their needs and
opened accounts.
 Performed maintenance of accounts including balancing out credits and
debits plus interest.
 Called customers to offer various products offered by the bank
 Opened business deposit accounts, personal deposit accounts and offered
mortgages, credit cards and personal loans.
Claims Specialist Call Center - January 2010 to August 2012
Wells Fargo Bank, NA, Roanoke, VA
 Handled 80+ inbound calls daily from customers experiencing errors on
their bank cards, credit cards and deposit accounts
 Investigated merchant errors and fraud inquiries by requesting photos of
signature receipts for comparisons and refund/adjust any fees the
customer may have incurred due to the error or fraud
 Recognized and awarded for consistent 100% Quality Assurance
 Always kept call handle time under the expected average handle time per
call.
 Headed up many group and organizational tasks for employee recognition
in a leadership role.

3. Education: Harcum College, Bryn Mawr, PA, graduated 1988