This document provides a summary of Andrea Vaughn's work experience and skills. She has over 15 years of experience in customer service roles, including positions in healthcare customer support and recruitment, property management customer service, retail sales, and business sales. Her skills include Microsoft Office, customer service, Salesforce, SAP software, and healthcare eligibility checks.

1. A N D R E A VA U G H N
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P L A C E N E • S A M M A M I S H , W A 9 8 0 7 4 • ( 4 2 5 ) 8 3 0 - 8 7 6 2
A N D R E A . R A E . VA U G H N @ G M A I L . C O M
SUMMARY
Excellent interpersonal skills and customer service experience
SKILLS
 Microsoft Office
 Customer Service and Support
 Salesforce
 SAP software
 Eligibility checks with Blue Cross Blue Shield, Group Health, &
Provider One.
 Outbound Dialer
EXPERIENCE
8/2015 -12/2016 United Health Care Group (Optum) Seattle, WA
Outbound Recruitment Specialist
 Responsible for registering patients who were enrolling in
tobacco cessation programs such as “1-800-Quit Now” and
“Quit For Life”.
 Responsible for interviewing and gathering data to complete the
admission and registration process correctly and effectively.
 Responsible for completing insurance eligibility checks.
 Responsible for working with large corporate contracts such as
Boeing, Microsoft, Google & Lowes.
 Helped administer nicotine patch dosing.
 Worked inbound and outbound calls
 Responsible for contacting patients to enroll in program when
receiving a fax referral or electronic referral from a physician.
 Responsible for registering patients in corporate sponsored
weight loss program.
 Responsible for recruiting efforts to encourage patients to enroll
in the various programs
 Worked on a small team that reached out to participants six
months after completing the programs to measure their
effectiveness
9/2014 – 1/2015 Apple One Bellevue, WA
Invitation Homes, Customer Service Representative

2.  Responsible for answering incoming phone calls and resolving
customer service issues
 Created a direct line of communication from prospects to
leasing agents
 Assigned leads to the respective leasing agent to further the
application and rental process
 Demonstrated a detailed understanding of leasing laws and
application criteria in order to relay this information to
prospective residents
 Operated on various software programs, including Salesforce
and Yardi Voyager
 Ensured prospective information is entered accurately into
Salesforce for tracking purposes
 Inputted prospect data from email correspondence via real
estate websites such as Craigslist, HotPads, Trulia, and Zillow
 Dealt with property issues including maintenance, assistance
with complaints, and resident concerns in a timely and friendly
manner
 Delegated responsibilities and escalations to appropriate
departments regarding property issues
 Placed courtesy calls in regards to orientations and inspections
 Achieved daily goals of answering emails within the time
allotted, call volume, and call duration
 Filtered and qualified prospective leads
10/2012 – 12/2013 Target Corporation Redmond, WA
Cashier and guest services
 Responsible for handling all returns, exchanges and customer
complaints.
 Handled placing items on hold, sorting returned merchandise
and making sure restocked.
 Price matching with other competitors such as Amazon.
 Product fulfillment orders
 Operating cash register and helped maintain a fast, fun, and
friendly atmosphere that Target is known for.
 Meet and greet customers
 Answered questions about products, services, and
merchandise.
 Helped deliver a guest focus culture that exceeded guest
expectation every time.
 Resolved guest concerns in a positive, helpful manner.
 Provided guests with the benefits of the Red card debit or
credit and the benefits that our guests would receive while
shopping at Target.
1996–2000 Calderon Textiles Indianapolis, IN
Sales Representative East Coast Region

3.  Great at handling customer needs and helping with customer
purchases.
 Received customer service awards for outstanding service.
 Achieved rapport with customers resulting in repeat sales and
added success for the company.
 Often exceeded quota and received bonuses.
 October 98 promoted to east coast region.
 Sales Representative for Pennsylvania, West Virginia, and
Massachusetts selling bedding, shower curtains, draperies and
linens.
 Strong customer relationship skills.
1994–1996 L.S. Ayres Indianapolis, IN
Sales Representative
 Customer service and support in Men’s clothing department.
 Received awards for excellence in customer service.
EDUCATION
2009–2012 Pikes Peak Community College Colorado Springs, CO
Internship Certified Nursing Assistant
Memorial Hospital Colorado Springs, CO
2007–2008 University of Colorado Colorado Springs, CO
1986–1988 Vincennes University Vincennes, IN