Denise L. Workman has over 15 years of experience in customer service, sales, and human resources. She has a Associate of Applied Business Degree in Human Resource Management from Cuyahoga Community College. Her most recent role is as a Smartshop Associate at American Greetings, where she assists employees in the corporate gift shop. Prior to that, she held various roles providing customer service and sales support, including as a Student Ambassador and Mentor at Cuyahoga Community College. She also has experience as a self-employed business owner.

1. Denise L. Workman
17248 State Road ∙ North Royalton, OH 44133 ∙ 440-554-3781 (cell) dlworkman@wowway.com
PROFESSIONAL SUMMARY
Personable Human Resource graduate with experience in providing superior customer service and
supervision. Fifteen years of experience working in sales, customer service, and mentoring others.
Strong leadership, spoken and written communication skills. Known for the ability to assist others to
achieve positive results and business objectives.
EDUCATION
CUYAHOGA COMMUNITY COLLEGE, Cleveland, OH
Associate of Applied Business Degree
Major: Human Resource Management
Graduated: May 2015
Related coursework: HR Law, Business Law, Worker’s Compensation Law, Labor-Management
Relations, Production and Operation Management, Marketing, and Economics
Certification in Conflict Resolution completed May 2015
EMPLOYMENT HISTORY
American Greetings, Cleveland, Ohio 2015 - present
Smartshop Associate
Assist employees in Corporate Headquarters employee gift shop.
 Greet employees.
 Replenish merchandise displays.
 Organize stockroom.
 Provide courteous and helpful customer service.
Cuyahoga Community College, Cleveland, OH 2013 - 2015
Student Ambassador / Student Mentor (Brunswick University Center)
Front desk receptionist, greeter, answer phones and transfer calls, assist director.
 Assisting students by providing access to helpful resources.
 Registering students for classes on a daily basis.
 Helping pupils set up payment plans on a regular basis.
 Mentoring 224 new students.
 Directing students in the enrollment process.
 Conducting several campus tours each week.
 Director of Student Mentor Program.
 Data entry.
Century Harley Davidson, Medina, OH 2011
Sales Associate/Receptionist
Assisted customers in motor clothes department created and replenished merchandise displays.
Answered phone and transferred calls.
 Averaging $34K/month in personal sales.
 Initiating loss prevention procedures to reduce theft.
 Training employees on proper loss prevention in accordance with law.
 Motivating employees to achieve and exceed monthly goals.
 Implementing customer appreciation program.
 Providing excellent customer service to increase sales and ensure repeat business.

2. Denise L. Workman Page 2
Kohl’s Department Store, Strongsville, OH 2009 - 2011
Customer Service / Beauty Department Specialist / Jewelry Sales / Credit Sales
Provided customer service, operated the register which included opening and closing procedures as
well as sold credit, jewelry, and cosmetics. Managed the Beauty Department.
 Achieving #1 in credit card sales and obtaining customer e-mails addresses.
 Coordinating and organizing Beauty Events twice monthly.
 Ensuring customer satisfaction through courteous treatment.
 Increasing jewelry and cosmetic sales and brand loyalty.
Manheim Asset Marketing, Broadview Heights, OH 2008 - 2009
Front Desk Receptionist / Customer Service
Data entry, scheduled appointments, filed, billed, answered phone, ordered supplies, faxed and e-
mailed reports, and prepared weekly Excel spreadsheet reports.
 Collaborating with banks and credit unions to determine sale ad dates.
 Updating and improving old filing system.
 Courteously handled customers that were redeeming reposed vehicles.
 Paid many compliments by customers on my friendliness and good service.
Bagel Lady, Brecksville, OH 2006 - 2007
Breakfast Business (self-employed)
Sold breakfast items to employees of Brecksville businesses, ordered and packaged product,
inventory management, bookkeeping, and delivered directly to customers.
 Continually introduced new products to improve customer satisfaction.
 Establishing large customer base.
 Maintaining accurate and updated records of profit.
 Conducting geographical search to determine where the best market was.
Avon Cosmetics, North Royalton, OH 1999 - 2005
Sales Representative (self-employed)
Sold cosmetics, customer service, delivered products, ordered products, and made weekly sales
calls.
 Initiating home sales parties to demonstrate new products and increase sales.
 Achieving “President’s Club” (sales above $12K/year) every year.
 Creating growing customer base.
 Interacting weekly with customers to ensure customer satisfaction.
Scott’s Flowers, Strongsville, OH 1999 - 2003
Sales Associate
Customer Service, deliveries, and rang sales.
 Contributing to success of business by providing courteous and prompt customer service.
 Took pride in appearance of displays and cleanliness of entire store.
TECHNICAL SKILLS
Microsoft Office 2013 – Word, Excel, PowerPoint, Outlook, and Access