Tierra Brown is a highly motivated professional with over 13 years of experience in collections, customer service, sales, and personnel management. She has held several roles in the financial services industry, including senior debt consultant, credit specialist, daily operations manager, account manager, and customer sales. Her core competencies include customer service, communication, sales, collections, staff development, and financial counseling. She is proficient in various software programs and seeks to help customers resolve debts, improve their credit, and achieve financial security through her work.

1. Tierra Brown
12758 Vassar Drive Mobile: (214) 799-9268
Frisco, Texas 75035 tierra.brown69@gmail.com Home: (972) 292-9815
SUMMARY OF QUALIFICATIONS
Highly motivated collections, customer service and sales professional with 13+ year’s experience building
productive rapport with customers for the satisfaction of customer needs and the achievement of
company objectives for profits. Possess hands-on experience utilizing various sales and marketing
techniques for successful collection and sales environments. Demonstrate outstanding communication
and interpersonal skills to resolve customer concerns or dissatisfactions. Experienced in developing and
managing personnel to ensure compliance with policies and procedures and excellence in productivity.
Core Competencies:
 FDCPA Trained
 Staff Development / Management
 Communication / Interpersonal Skills
 Customer Service
 Call Center Operations
 Marketing / Sales Techniques
 Rapport-Building Skills
 Human Resources
Proficient in Microsoft Office, ADP, SAP, CRM, QuickBooks, and BOSS
PROFESSIONAL EXPERIENCE
SENIOR DEBT CONSULTANT March 2013 - Present
United Debt Services Frisco, Texas
 In the top 3 in sales for draft revenue, EP’s and EP Value. Goes above and beyond minimum
standards of company requirements.
 Helps supervised and show team work to colleagues. Profound ability to interpret
communication skills of customers and other employees. Strong experience in consumer
protections, financial services and complaint resolution.
 Solid ability to help consumers in the settlement of debts. Reviews customers’ ability to pay and
budget for future success and financial security.
CREDIT SPECIALIST 2012 - 2013
American Debt Mediators Plano, Texas
 Discussed with clients about credit counseling and debt mediation. Counseled about debt
repayment and budgeting. Excellent experience in creating debt management plans.
 Supervised customer payments. Profound ability to interpret credit bureaus reports.
 Counseled debtors about methods to prevent debt accumulation. Applied a variety of methods
to reduce client’s consolidated loans, interest rates and monthly payments.
DAILY OPERATIONS MANAGER 2007 - 2012
Liberty Tax Service Dallas, Texas
 Managed the daily operations of an organization consisting of 3 stores; providing tax processing
services to 300+ customers daily during tax season; supervised 15 personnel in tax processing
procedures; accountable for hiring and terminating personnel, training new employees,
scheduling staff, completing payroll. Managed all mailroom duties to include; distribution of
payroll and customer checks as well as outbound and inbound freight.
 Created and implemented various process improvement initiatives to include reducing
employee absenteeism by rewarding employees with lump sum payouts for unused sick leave
for the tax year.
 Provided excellent customer service in processing client taxes; received tax legislation and
processing training from a certified accountant; awarded with bonuses based on the profit of the
business.

2. ACCOUNT MANAGER 2009 - 2011
Resident Collect Inc. Dallas, Texas
 Made at least 60 calls per day to debtors by telephone to determine reasons for overdue
payment and to review the terms of service and lease contracts.
 Located and monitored overdue accounts, by using the computer, internet and Accurint, to trace
delinquent debtors to new business and home addresses. Sorted and filed correspondences,
and preformed miscellaneous clerical and administrative duties such as; answering and
correspondences, writing reports, address changes and purging the records of deceased
debtors.
 Persuaded debtors to pay amounts due on credit accounts, damage claims or nonpayable
checks. Received payments and posted amounts to debtor’s accounts, while advising debtors
of necessary actions and strategies for debt repayment under the FDCPA rules.
CUSTOMER SALES DIVISION 2006- 2009
Help Me to Buy Dallas, Texas
 Market HMB products to customers based on customer records and orders, resulting in
excellent sales records; resolve customer complaints regarding products or services to ensure
continued customer loyalty to the company; maintain excellent performance metrics.
 First point of customer contact for 60+ customers with general inquiries like pricing, products,
scheduling etc. Build and maintained business relationships with customer by providing prompt
and accurate service so as to promote customer loyalty, exceeding sales and service goals.
 Honored repeatedly for excellent work ethic and performance; received the Salesperson of the
Month 14+ times for ranking in the top 5% for sales in the region and the CEO Award two times
for ranking in the top 5% in the state for sales.
Education
Southern University, Baton Rouge, Louisiana
Completed Bachelor’s Degree in Education
Training
Completed numerous course and seminars in customer service, sales strategies, inventory control,
loss prevention, time management, leadership, performance assessment and food safety.