Customer Service

1. SEEMA GAIKWAD
Noble Nagar, Nana chilloda Road
Email Id: - seema17g@yahoo.com
Cell: 91 9726182706
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CareerObjective:
To work hard with full dedication for the achievement of organization objective under satisfying job
contact, hence enhancing my skill and knowledge and ready to learn new things.
ProfessionalExperience:
Telemarketing Acquisition - Associate
Abu Dhabi Commercial Bank (ADCB -Dubai)
Mar' 2015 - 2016.
 Executed tasks such as prospecting, cold calling and networking for lead generation.
 Selling the wide variety of product and service like account opening, credit card,personal loan,
smart loan.
 Remain updated on all available financial products and packages.
 Coordinated with the management by formulating activity and results reports.
 Ensured customers received prompt service and handled customer queries.
 Daily checking for submissions to manage better approval rates.
 Maintain/update customer information on to the database.
Telesales Executive
Etisalat- Sharjah – (Telecom Industry)
Oct'2010 - 2014.
 Generating new business leads.
 Managing database.
 Meeting targets.
 Coordinated with the management by formulating activity and results reports.
 Ensured customers received prompt service and handled customer complaints.
Telemarketing Executive
Citi Financial Ltd. (India)
Nov' 2006 - March' 2010
 Answer all incoming calls and handle caller’s inquiries whenever possible.
 Re-direct calls as appropriate and take adequate messages when required.
 Filing the documents

2.  Mailing & faxing work
 Greet, assist direct visitors.
 Support the Executive Director and other staff.
 Provide administrative services for Receiving and sending courier
 Generating new business leads every day.
 Call to customer and convince them for related company product.
 Call for them walk in branch with all necessary documents,fill-up fo
 Verifying documents, making file and send for approval in credit department.
 Managing time of approved customer for personal interview, follow up on time
 Coordination for the department in back office work.
 Daily making projection list of customer and reporting to branch manager.
 Maintained daily accounting of all calls as well as managed daily telemarketing records.
 Maintained records and coordinated with other office personnel.
Receptionist:
Overnite Express Courier Company (India)
May' 2001 - Dec' 2005
 Welcome to visitors, assist them with initial problem
 Managing busy switchboard, taking massages and passing the line to internal department
 Handle the queries of customers on phone and solving it
 Booking the consignments domestic and international
 Receiving and sending couriers
 Filing the documents
 Mailing & faxing work
Education :
Bachelor’s degree in Arts(English) in India.
Skills :
 Team building
 Analytical and problem solving skills
 Decision making skills
 Effective verbal and listening
 Communications skills
 Computer skills
 Stress management skills
 Time management skills
 Hard working

3. PersonalAttributes :
 Be honest and trustworthy
 Be hardworking
 Be respectful
 Be flexible
 Demonstrate sound work ethics
PersonalDetails :
Date of Birth : 17th February, 1980
Languages Known : English, Hindi, Gujarati & Marathi
Marital Status : Married
Nationality : India
Sincerely,
Seema Gaikwad