Seema Gaikwad is seeking a satisfying job that allows her to enhance her skills and knowledge. She has over 15 years of experience in telemarketing, customer service, and administrative roles. Most recently, she worked for 2 years as an Associate for Telemarketing Acquisition at Abu Dhabi Commercial Bank, where she executed tasks like lead generation, sales, and report formulation. Prior to that, she held telemarketing roles at Etisalat and Citi Financial Ltd, where she generated leads, managed databases, met targets, and ensured good customer service. She is skilled in areas like team building, problem solving, communication, computers, and time management. Seema holds a Bachelor's degree in Arts with English and is

1. SEEMA GAIKWAD
Noble Nagar, Nana chilloda Road
Email Id: - seema17g@yahoo.com
Cell: 91 9726182706
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CareerObjective:
To work hard with full dedication for the achievement of organization objective under satisfying job
contact, hence enhancing my skill and knowledge and ready to learn new things.
ProfessionalExperience:
Telemarketing Acquisition - Associate
Abu Dhabi Commercial Bank (ADCB -Dubai)
Mar' 2015 - 2016.
 Executed tasks such as prospecting, cold calling and networking for lead generation.
 Selling the wide variety of product and service like account opening, credit card,personal loan,
smart loan.
 Remain updated on all available financial products and packages.
 Coordinated with the management by formulating activity and results reports.
 Ensured customers received prompt service and handled customer queries.
 Daily checking for submissions to manage better approval rates.
 Maintain/update customer information on to the database.
Telesales Executive
Etisalat- Sharjah – (Telecom Industry)
Oct'2010 - 2014.
 Generating new business leads.
 Managing database.
 Meeting targets.
 Coordinated with the management by formulating activity and results reports.
 Ensured customers received prompt service and handled customer complaints.
Telemarketing Executive
Citi Financial Ltd. (India)
Nov' 2006 - March' 2010
 Answer all incoming calls and handle caller’s inquiries whenever possible.
 Re-direct calls as appropriate and take adequate messages when required.
 Filing the documents

2.  Mailing & faxing work
 Greet, assist direct visitors.
 Support the Executive Director and other staff.
 Provide administrative services for Receiving and sending courier
 Generating new business leads every day.
 Call to customer and convince them for related company product.
 Call for them walk in branch with all necessary documents,fill-up fo
 Verifying documents, making file and send for approval in credit department.
 Managing time of approved customer for personal interview, follow up on time
 Coordination for the department in back office work.
 Daily making projection list of customer and reporting to branch manager.
 Maintained daily accounting of all calls as well as managed daily telemarketing records.
 Maintained records and coordinated with other office personnel.
Receptionist:
Overnite Express Courier Company (India)
May' 2001 - Dec' 2005
 Welcome to visitors, assist them with initial problem
 Managing busy switchboard, taking massages and passing the line to internal department
 Handle the queries of customers on phone and solving it
 Booking the consignments domestic and international
 Receiving and sending couriers
 Filing the documents
 Mailing & faxing work
Education :
Bachelor’s degree in Arts(English) in India.
Skills :
 Team building
 Analytical and problem solving skills
 Decision making skills
 Effective verbal and listening
 Communications skills
 Computer skills
 Stress management skills
 Time management skills
 Hard working

3. PersonalAttributes :
 Be honest and trustworthy
 Be hardworking
 Be respectful
 Be flexible
 Demonstrate sound work ethics
PersonalDetails :
Date of Birth : 17th February, 1980
Languages Known : English, Hindi, Gujarati & Marathi
Marital Status : Married
Nationality : India
Sincerely,
Seema Gaikwad