Valeet Dowling has over 15 years of experience in banking and customer service roles. She currently works as a Banker II at Citizens Bank, where she is responsible for establishing customer relationships, assisting customers, exercising decision making and problem solving skills, and meeting sales goals. Previously, she was a Teller Manager at Wachovia Bank, managing teller operations and staff. She has a high school diploma and received a Teller Steller Award in 2002 for having the most referrals as a teller.

1. Valeet Dowling
Experienced Banker
Philadelphia, PA 19132
valeet.dowling@gmail.com - 215-500-4999
Administrative professional offering excellent banking and customer service skills seeking an opportunity that
will benefit from my solid experience and background in banking and customer support and service.
Authorized to work in the US for any employer
WORK EXPERIENCE
Banker II
Citizens Bank - Philadelphia, PA - October 2002 to Present
Establishing customer relationships and assisting them via phone, follow-ups and face to face meetings.
Exercise strong decision making abilities and problem solving skills. Display leadership qualities in sales ad
service, while demonstrating a deep understanding of products and present benefit by cross-selling to new
and existing customers. Achieve personal sales goals and actively participates in branch sales and marketing
activities. Concurrently fulfill the duties of Senior Teller as needed.
Teller Manager
Wachovia Bank - Philadelphia, PA - May 2002 to October 2002
Responsibilities included managing the daily operations of the Teller staff. Ensured compliance with bank
policies and procedures. Under guidance of Branch Manager administered oral and written corrective actions
as necessary, developed and delivered performance evaluations, planned and administered salary actions.
Conducted regular staff meetings. Monitored Teller difference records. Maintained attendance records and
vacation schedules. Managed Teller resources to minimize customer wait time. Coached, counseled, trained,
and developed current and new staff members to increase efficiency and enhance productivity. Met teller sales
referral goals and actively participated in sales promotions. Performed daily Teller functions part of the time.
Reported to Branch Manager or Assistant Branch Manager.
EDUCATION
High School Diploma
John W. Hallahan High School
June 1983
AWARDS
Teller Steller Award,
January 2002
awarded for being the teller with the most referrals. from 200until 2010