Acacia J. Young is seeking a position that utilizes her computer, communication, and organizational skills as well as her property management experience. She has over 5 years of experience in customer service, dispatch coordination, leasing, and assistant property management. Her most recent role was as a Dispatch Coordinator where she scheduled drivers, maintained accounts, and provided excellent customer service.

1. Acacia J. Young
Murrieta, CA
acaciajy@gmail.com
Career Objective:
To utilize my computer knowledge, strong communications skills, excellent organizational abilities and property
management experience in an office setting which will allow interaction with peopleacross all levels.
Summaryof Qualifications:
Highly motivated with theability to think creatively. Strong leadership skills and able to work cooperatively with
internal and external customers. Excellent organizational, planning, communication, and supervisory skills.
Work Experience
Dispatch Coordinator
Xecutive Shuttle & Transportation inc, Santa Ana, California 7/2014-Current
 Interact one on one with clients to provide them with the utmost, timely service
 Coordinate runs; Schedule and Dispatch Drivers to clients locations; Monitor vehicle locations
 Receive or preparework orders and arrange for necessary repairs
 Relay messages and directions to or from drivers and supervisors
 Order supplies and issue them to drivers
 Maintaining a good rapport with our sub-contractors and brokers
 Review time cards of drivers prior to submitting to supervisor for approval
 Responsible for Accounts receivable and Payable
Leasing Consultant
JRK Residential Group, Murrieta, California 4/2014- 7/2014
 Executed leasing strategies and directives to ensure proper presentation, pricing, and promotional activity.
 Greeted prospects and toured market ready units
 Qualified prospects;determined needs, motives, and ability to rent
 Accepted applications for residency and submitted completed paperwork for approval
 Collected deposits and informed tenants of deposit policies
 Contacted residents 60 days prior to lease expiration and initiated renewals
 Maintained timely and accurate reporting
 Established friendly and helpful working relationships with residents
Assistant Property Manager
Trinity Property Consultants, Lafayette, Colorado & Lancaster, California 8/2012-7/2013
 Maintained timely collection of rents and all moneys on site, and daily deposit and record keeping.
 Leased apartments. Included in the overall responsibility of leasing apartments was taking telephone
inquiries, greeting prospects, showingapartments, taking applications and deposits, verifying information,
following up with all prospects, and ensuring that leases are renewed on a timely basis.
 Processed evictions.
 Supervised the maintenance function, including scheduling and expenditures.
 Inspected (walked) theproperty on aregular basis and scheduled improvements and repairs.
 Recruited, hired, terminated, supervised and motivated all staff personnelto achieve the operational goals of
management.
 Identified training needs and recommended training to the Regional Manager.
 Ensured that all financial reporting, records and paperwork were performed correctly and in a timely manner.
 Conducted market surveys, shopped competition, and was constantly aware of neighborhood market
conditions.
 Developed and implemented a comprehensive marketing plan for the property and apositiveresident
relations program for the property.

2. Acacia J Young
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Customer Loyalty Team Member
Zappos.com, Henderson, Nevada 08/2010- 06/2012
 Specialized in not only customer service, but in making personal emotional connections with customers via
phone, email and USPS.
 Responsible for making sure every customer I came in contact with was treated like a family friend and that
all of their needs were fully met.
 Answered all incoming calls, handled returns, orders and mis-ships. I worked closely with deliveries and
UPS.
 Responsible for customer emails received by our company as well as outbound calls to customers in need of
help.
Zappos.com has 10 core values, that I was expected to work by and value that I will take with me to every job that I
encounter in my future. These vales are, Deliver WOW through service, Embrace and DriveChange, Create Fun and
a Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open and
Honest Relationships with Communication, Build a Positive team and Family Spirit, Do More with Less, Be Passionate
and Determined, Be Humble. Since working there for 2 years, I learned to live by each and every one of the above core
values.
Education
Mt. San Jacinto College, Menifee, California
 Business Degree, In-Progress
Cal State Dominguez Hills Carson, California
 Business Degree, In-Progress
Skills
 Strong Organizational, Leadership and Training Skills; Impeccable Customer Service, Vendor Relations,
High Volume Phone Lines, Professional Emails, Detailed Proposals, Work Orders/ Purchase Orders, Data
Entry, strong computer skills and Completely Internet Savvy.
Software Systems
 Microsoft Word, Excel, PowerPoint, Outlook, Citrix, Oracle, Site Manager, and Yardi.
References available upon request.