The document is a cover letter and resume submitted by Ambreen John for a job application. In the cover letter, Ambreen highlights her 4 years of experience in retail and past roles in customer service and management. Her most recent role as a Sales Executive at Matalan involved assisting customers, meeting sales targets, and coordinating with suppliers. The resume provides further details on Ambreen's work history and qualifications, including customer service and sales roles at various companies from 2003 to present. She holds a Bachelor's degree in Arts from the University of Punjab.