A quality management system comprises five key procedures: quality document control, internal audit, non-conformance and corrective action, monitoring and measurement of processes, and review by management. It also requires an appropriate working environment, planning and review of products, and documentation of essential business processes. The goal is to improve staff autonomy, succession planning, product consistency, client experience, reduce errors, and ease training.

1. Quality Management Systems
Core QMS
ISO9001 Basics For Business
comprises of
5 key
procedures +
Appropriate
Quality Document working
Manual Control environment
An overview of your Manage procedures,
business and its policies, forms,
processes checklists &
records
+
Planning /
Full review of review of
Review of the product
QMS
business business
processes performance
Internal Management
Audit Prevent problems and Review
manage problems
Non-Conformance and
Corrective and Preventive
Action +
Essential business
processes documented
WHY?
Improved staff autonomy
Better succession planning
More consistent product/service
More consistent client experience
+ Fewer errors
Communication Easier training
Customer feedback
Staff performance review
Business meetings (minuted)
Supplier updates
Customer updates
Marketing incl. facebook,
twitter, linkedin, pinterest, +
newsletters Business partners,
staff, suppliers,
+
Customer
outsourcing partners
focus People who are competent &
as committed to the
success of the
business as you are
LQ-IG-001- v1 www.logiqa.com.au © LogiQA 2013