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Dubai Quality Group

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Idea of the Year Competition 2012 - Productivity Category Winner- Dubal
Idea of the Year Competition 2012 - Innovation Category Winner - Dubai Municipality
Idea of the Year Competition 2012 - Health & Safety Category Winner - Dubal
Idea of the Year Competition 2012 - Idea of the Year Winner & Financial Category Winner- Mohammed bin Rashid Housing Establishment
Idea of the Year Competition 2012 - Environmental Category Winner - Dubai Municipality
Idea of the Year Competition 2012 - Customer Service Category Winner - Ministry of Social Affairs
'Recognize, Reward, Retain: Tata Motor case study' by G. V. Srirama Kumar
'Sustainability in Employee Suggestion Schemes' by Flevy Lasrado
'Innovation and Communication' by Prof. Ujjwal K Chowdhury
'Role of Technology in Innovation' by Capt. Khalid bin Mediya
'Suggestion Schemes can Improve quality and service to external and internal customers' by Maj. Abdulla Hassan Matar Al Khayat
"Benchmarking - the UAE Style" by Zillay Ahmed
"Customer Service Excellence" by Terry Pilcher
"Global Benchmarking .. A graphical pesrpective" by Sunil Bahri
"Megatrends for the Future" by Oliver Riebartsch