Quality management in e-learning involves ensuring courses meet customer needs through availability, usage, and safety. Key aspects of quality include addressing mismatches between learning objectives and business goals, fixing errors, ensuring proper functionality of all elements, compatibility across platforms/browsers, and usability. Quality is measured through GUI, functionality, compliance, online, and usability testing along with user acceptance tests.

1. Quality Management in E-learning

2. What is Quality?
A product is of good quality when it
meets customer needs, especially in
terms of availability, usage, and safety.
Quality is "the totality of features and
characteristics of a product or service
that bear on its ability to satisfy stated or
implied needs."
Source: http://www.fao.org/docrep/W7295E/w7295e03.htm

3. What can go wrong in e-learning?
• Mismatch between the learning objectives of the course
and the business goals to be achieved
• Spelling mistakes and grammatical errors in the content
• Images not aligned correctly, lack of readability due to
background colors and image overlaps
• Non-functional navigation elements such as buttons, links
to external resources
• Improper audio sync in interactivities
• Incorrectly tracked assessments
• Incorrect course completion status on the LMS

4. Quality Measures

5. GUI Testing
Checks whether the GUI (Graphical User
Interface), colors, and visual
elements used in the course conform to the
client’s corporate branding and color
palette.

6. The course is checked to ensure all elements such as buttons, links,
audio, etc.) function as needed. It checks the mechanical aspects of the
course.
Functionality Testing

7. Compliance Testing
Checks:
• Whether the course is compatible with and runs on all
delivery platforms(desktops, laptops, mobiles, etc.) and
browsers
• If the bookmarking feature functions as intended
• If the course completion status is tracked correctly
(Pass/Fail or Complete/Incomplete) on the LMS

8. Online Testing
The course is checked online to ensure learners do
not face any loading issues and ensure:
• Images are displayed properly
• Animations play correctly
• Links to external documents and URLs function
correctly

9. Aims to spot areas learners
are likely to face issues such
as course navigation,
accessing interactive
elements, etc.
Usability Testing

10. User Acceptance Test
This is an additional test, not
commonly conducted. The course is
assigned to a group of sample users
to:
• Collect their feedback
• Identify issues from learners’
perspective (such as a hard to use
interactivities, complex navigation,
etc.)

12. Before we leave, let us quickly recap what we have learned.
Quality is "the totality of features and characteristics of a
product or service that bear on its ability to satisfy stated
or implied needs".
Quality measures include:
• GUI Testing
• Functionality Testing
• Compliance Testing
• Online Testing
• Usability Testing
• User Acceptance Test