The document outlines a project quality assurance and control system led by corporate QA&QC head Nagareddayya Subbagari, focusing on training objectives related to ISO 9001:2015. It emphasizes the implementation of quality management principles and tools to achieve zero defects and improve overall quality consciousness among employees in construction processes. Key components include inspection plans, corrective actions, and continual improvement practices aimed at enhancing customer satisfaction and operational efficiency.

1. PROJECT
QUALITY ASSURANCE SYSTEM
&
QUALITY CONTROL SYSTEM
- Nagareddayya Subbagari, Corporate QA&QC Head

2. INTRODUCTION ( APPRECIATIVE INQUIRY/STEERING MODEL APPROACH)
TRAINING OBJECTIVES
PROJECT QUALITY ASSURANCE SYSTEM
PROJECT QUALITY CONTROL SYSTEM
INSPECTION AND TESTING PLAN – MATERIALS & WORKS
PRE-CONSTRUCTION, IN-PROCESS & POST-CONSTRUCTION INSPECTIONS – MIR
& WIR
QA AND QC DEPARTMENTAL CHART
BENEFITS OF QA&QC SYSTEM
TAKE AWAYS BY THE TRAINEES
ISO 9001 - 2015 QUALITY MANAGEMENT SYSTEM REQUIREMENTS - OUTLINE
PACE MODEL
PROCESS APPROACH
CONTENTS OF THE TRAINING

3. TRAINING OBJECTIVES
To set the direction of each individuals towards Excellence
To facilitate QMS (ISO9001), and introduce Business Excellence
Models Viz., Six Sigma, ZED, EFQM, BSC
To ensure implementation of Process Approach (Turtle Diagram) to
achieve Zero Defect & Zero Effect (ZED) (Non-Conformance)
To Enhance Quality Consciousness among every MHC employee
To make everyone understand Continual Improvement Practices

4. PLAN?
HOW DO YOU KNOW WHAT TO DO?
"FAILING TO PLAN = PLANNING TO FAIL"

5. (4+1) ASPECTS OF HUMAN LIFE
Personal Life
Professional Life
Family Life
Social Life
Spiritual Life
STEERING MODEL APPROACH

6. TELL ABOUT YOURSELF INLINE WITH STEERING MODEL

7. SCOPE OF QA&QC IN CONSTRUCTION

8. QUALITY ASSURANCE PLAN
QUALITY : Degree to which a set of inherent characteristics of an object
fulfils requirements
Quality management : Management with regard to quality
QUALITY ASSURANCE
Part of quality management focused on providing confidence that
quality requirements will be fulfilled.
The confidence provided by quality assurance is twofold—internally to
management and externally to customers, government agencies,
regulators, certifiers, and third parties. An alternate definition is "all the
planned and systematic activities implemented within the quality system
that can be demonstrated to provide confidence that a product or service
will fulfill requirements for quality.

9. QUALITY ASSURANCE PLAN
" QUALTIY CONTROL
Part of quality management focused on fulfilling quality requirements
" While quality assurance relates to how a process is performed or how a
product is made, quality control is more the inspection aspect of quality
management. An alternate definition is "the operational techniques and
activities used to fulfill requirements for quality."

10. QUALITY CONTROL VS QUALITY ASSURANCE
WHATS THE DIFFERENCE?
Analogy : You driving on a freeway

11. QUALITY CONTROL VS QUALITY ASSURANCE
WHATS THE DIFFERENCE?
Speed guage to ensure speed is not excessive
Side mirror before changing lane
Road sides to read road signs, etc.
Driving Quality Assurance
Before Driving: adjust seats, mirrors, temp, etc.
During Driving - Occasional glances at:
No distractive activities (reading, eating, etc.)
Preventive Measures

12. QUALITY CONTROL VS QUALITY ASSURANCE
WHATS THE DIFFERENCE?
speed guage to ensure speed is not excess
side mirror before changing lane
road sides to read road signs, etc.
Driving Quality Assurance
Before Driving: adjust seats, mirrors, temp, etc.
During Driving - Occasional glances at:
No distractive activities (reading, eating, etc.)
Corrective Measures
Swerving to avoid people crossing the highway
Steering to right if car is straying into left lane
Braking to avoid hitting slowed car in front
Driving Quality Assurance

13. WHAT IS ISO 9001:2015?
Improved product, process and service quality
Increased customer satisfaction levels
Improved productivity, less waste
Provides a competitive advantage
Quality Management System
A Quality Management System (QMS) is a set of policies, processes and procedures
required for planning and execution (production / development / service) in the core business
area of an organization.
An international standard for Quality Management Systems – An outline specification for
developing our own Quality Management System
“Process Driven” approach – Auditable by ourselves
Harmonized with HSE (OHSAS18001 / ISO14001)
Assures customers that our projects and services are delivered using a controlled approach
leading to:
Certification provided by an independent THIRD PARTY

14. QUALITY MANAGEMENT PRINCIPLES, PROCESS APPROACH

15. QUALITY MANAGEMENT PRINCIPLES, PROCESS APPROACH

16. STEERING MODEL APPROACH
P-A-C-E MODEL
PLAN - HOW DO WE KNOW WHAT TO DO
ACT - HOW DO YOU DO IT?
CHECK - HOW DO WE KNOW IT IS RIGHT?
EXCEL- HOW DO WE MAKE IT BETTER?

17. QUALITY MANAGEMENT PRINCIPLES, PROCESS APPROACH
QUALITY MANAGEMENT PRINCIPLES
It is a set of fundamental beliefs, norms rules and values that are
accepted as true and can be used as a basis for quality management.

18. QUALITY MANAGEMENT PRINCIPLES, PROCESS APPROACH
SEVEN QUALITY MANAGEMENT PRINCIPLES
Customer Focus Leadership People Engagement Process Approach
Continuous Improvement Evidence based
Decision Making
Relationship
Management
Input Process Output

19. General
What is the process approach?
Risk-based thinking, PDCA and the process approach
What are the possible benefits?
The process approach in ISO 9001:2015
2. Process Approach
The process approach involves the systematic definition and management
of processes, and their interactions, so as to achieve the intended results in
accordance with the quality policy and strategic direction of the organization.
QUALITY MANAGEMENT PRINCIPLES, PROCESS APPROACH

20. PROCESS APPROACH- TURTLE DIAGRAM

21. Project Management Process
Purchase Process
CLASS ROOM EXERCISE : DEVELOP A TURTLE DIAGRAM

22. 7 QUALITY CONTROL TOOLS
Control Chart Run Chart Fish Bone Diagram
Pareto Principle Histogram Check list Scattered Diagram

23. QUALITY CONTROL TOOLS

24. WHAT DO WE DO WHEN (NOT IF) SOMETHING GOES WRONG?
Go into denial?
Blame others?
Deflect blame?
Quick fix and move on? – Priority is to keep project on time?
Blame lack of people / QC Staff?
Cry?
Do nothing?
Or - MAKE SURE IT CAN’T HAPPEN AGAIN?

25. MAKING SURE IT CAN’T HAPPEN AGAIN
Raise a NON-CONFORMANCE or OBSERVATION REPORT
Be honest about the ROOT CAUSE of the problem – Use a Team approach,
not just one person
Attack the ROOT CAUSE through CORRECTIVE ACTION
IMPLEMENT the CORRECTIVE ACTION
Save TIME, MONEY and ANGUISH through ensuring the problem does not
happen again
Why do we have the same problems occurring on; Floor 1 – Floor 2 – Floor 3
– Floor 4 – Floor 5 . . . . . .
On most sites NON-CONFORMANCES are never raised. We have NO
PROBLEMS, and yet . . . . . . . . . Everyone complains about Quality?????
Use our Non-Conformance and Corrective Action Form (NCR)
Show SENIOR MANAGEMENT things are improving!

26. PACE QMS MODEL
MHCPL PROJECT QA QC GUIDELINES.docx
Annexure 4 Material Test & Frequency Plan (MTP) MHC.xlsx
Annexure 5 List of Inspection and Test Plans for all construction
activities.xlsx

27. WHO IS RESPONSIBLE FOR QUALITY?
Every
Employee Of
My Home Constructions

28. WE ALL HAVE A PART TO PLAY

29. HOW WE IMPLEMENT QA AND QC SYSTEM
MHCPL Quality Management Interactive Dashboard.xlsx5
Process Map - QA&QC.docx

30. MY HOME QA&QC ORGANISATION CHART
MHC
Managing
Director
M K SAI
(Senior President)
Projects
VP / Sr. GM/ GM
QA & QC
QA Assistant
Corporate
QA/QC Head
Project QA &QC
Managers
QA/QC Engineer
(Structural)
QA/QC Engineer
(Finishing Works)
QA/QC Engineer
(Material Inspection)
QA/QC Engineer
(MEPF Works)

31. Everything we do has the potential for improvement.
We use 3 approaches to achieve improvement:
Improvement Initiatives - Can be from management,
suppliers, customers, third party input or individual
suggestions
Preventive Action - Action taken to identify and plan
for the causes of potential failure – Risk Assessment
Corrective Action – Action taken to identify, remove and
prevent re-occurrance of the causes of actual failure – NOT
JUST CORRECTION
CONTINUAL IMPROVEMENT

32. Increasing Customer Satisfaction
Reducing Project Cost
Reducing Project Timescales
Improving Quality
Increasing Productivity
Accident Reduction
Reduction in Non-Conformance
IMPROVED BOTTOM LINE
IMPROVED MARKET REPUTATION
Basically, anything we want to
WHAT CAN WE IMPROVE?

33. In the same teams as before, consider what
areas of the business you would want our QMS
to improve
What timescale would you
apply to these improvements
Who OWNS these improvements?
What are the expected results?
Can it be done?
DISCUSSION - IMPROVEMENT

34. PRE-INSPECTION – MATERIAL SOURCE INSEPCTIONS,
PRE-DISPATCH INSPECTIONS
IN-PROCESS INSPECTION – ROUTINE SURVILLANCE
INSPECTIONS WHILE WORK IS IN PROGRESS
POST-INSPECTION – UP ON COMPLETION OF A
PARTICULAR ACTIVITY AND PRIOR TO START OF
SUBSEQUENT ACTIVITY.
MATERIAL TEST PLAN
INSPECTION TEST PLAN
WHAT IS QUALITY CONTROL?

35. NEW BUSINESS OPPORTUNITIES.
ORGANIZATION CONSISTENTLY MEET THEIR NEEDS AND ENHANCE THEIR
SATISFACTION LEADING TO REPEAT CUSTOMER, NEW CLIENTS AND INCREASED
BUSINESS.
INCREASES PRODUCTIVITY AND EFFICIENCY, BRINGING INTERNAL COSTS
DOWN.
MEET THE NECESSARY STATUTORY AND REGULATORY REQUIREMENTS.
EXPAND INTO NEW MARKETS.
IDENTIFY AND ADDRESS THE RISKS.
WHY QA & QC IS REQUIRED

36. CLEAR DIRECTION ON HOW TO GROW TO EXCELLENCE
UNDERSTOOD P-A-C-E MATURED QMS
ENHANCED CONFIDENCE LEVELS ON ACHIVING ZERO DEFECTS AND ZERO
EFFECTS/ REDUCING COST OF REWORKS.
ABILITY TO TRANSFER THE KNOWLEDGE TO COLLEAGUES
WHAT WE HAVE LEARNT

37. CUSTOMER REQUIREMENTS:
“ CONSTRUCTION OF A RESIDENTIAL BUILDING WITH IN 60 MINUTES AND
DELIVER WITH ZERO DEFECTS AND
100 % CUSTOMER SATISFACTION
BUDGET APPROVED FOR CONSTRUCTION : INR 5000/-
CUSTOMER SPECIFICATIONS: AS PER THE GFC PROVIDED BY THE CUSTOMER
CLASS ROOM EXERCISE : CONSTRUCTION OF A
RESIDENTIAL BUILDING USING PROCESS APPROACH

38. 20 Q&A S TO BE COMPLETED IN 20 MINS. – 50
MARKS
ISSUE OF MHC CERTIFICATES TO
PARTICIPANTS ON “ A DEEP UNDERSTANDING
OF QA & QC SYSTEM APPROACHES”
ASSESSMENT TEST

39. THANK YOU