The document discusses quality aspects of product and process design. It defines quality by design as creating features in response to customer needs. Key steps in quality by design include establishing targets, understanding customer needs, developing features to meet needs, and developing processes to produce the features. Quality aspects of both product and process design must be considered, including quality of design, quality of conformance, quality functional deployment, Six Sigma, and ISO standards. Quality tools can help with aspects like process capability.
11. The quality of the completed vehicle is greatly dependent
upon a reliable supply of high quality parts and materials.
Toyota’s philosophy is to establish a long term working
relationship with its suppliers, through early selection and
continuous joint development.