This document provides information about getting fully solved assignments for the MBA semester 4 Quality Management subject. It includes the subject code, credit hours, and 6 questions related to quality concepts such as PDCA cycle, quality planning phases, critical path method, supplier certification, supplier rating, and the Toyota Production System framework. Students are instructed to send their semester and specialization details to the provided email or call the phone number to receive solved assignments.

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ASSIGNMENT
DRIVE Fall 2015
PROGRAM Master of Business Administration- MBA
SEMESTER 4
SUBJECT CODE & NAME QM0026-Quality concepts,Tasks and DevelopmentMethods.
BK ID B1933
Credit and Max. Marks 4 credits; 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q. 1. Discuss the Plan-Do-Check-Act(PDCA) cycle to improve the quality ofOrganization’sproducts,
services and business processes.
Answer:PDCA (plan–do–check–act or plan–do–check–adjust) an iterative four-step management
methodusedinbusinessforthe control andcontinuousimprovement of processes and products. It
is also known as the Deming circle/cycle/wheel, Shewhart cycle, control circle/cycle, or plan–do–
study–act (PDSA). Another version of this PDCA cycle is OPDCA. The added "O" stands for
observation or as some versions say "Grasp the current condition." This emphasis on observation
and current condition has currency with Lean
Q. 2. Quality is an important aspect in any manufacturing organization. It is important to have
astandard quality plan to define the procedures specific to their products. There are manyphases
involved in planning the quality in manufacturing concern. Discuss those phases ofQuality
planning in manufacturing organizations.
Answer:QualityPlanningis the process for "identifying which quality standards are relevant to the
project and determining how to satisfy them": Quality planning means planning howto fullfill
process and product (deliverable) quality requirements: "Quality is the degree to which a set of
inherent characteristics fullfill requirements"
By planning the quality one has to respect some principles:
 Customersatisfactioncomesfirst: Quality is defined by the requirements of the customer.
 Prevention over inspection: It's better to

2. Q. 4. Explain the Project planning and Controlling techniques such as Critical Path Method(CPM)
and Programme Evaluation and Review technique (PERT) with diagram.
Answer:ProgramEvaluationandReviewTechnique(PERT) and Critical Path Method (CPM) are tools
widely used in project scheduling. Both are based on network diagrams applicable for both the
planning and control aspects of production. Visual display of the network enhances the
communication and highlights the interdependency of the various activities required for project
completion. Perhaps the greatest contribution of these tools is the identification of sequentially
time-critical activities that require the closest monitoring.
Q. 5. Write short notes on below mentioned terms:
a. Supplier Certification
Answer: Supplier / vendor certification is an important component of a total quality management
systemthatassuresthat a supplier'sproductisproduced,packaged,andshippedunder a controlled
process that results in consistent conformance to our requirements. It supports the concept of
qualityatthe source bydoingit rightthe firsttime therebysubstantiallyreducing or eliminating the
need for final quality
b. Supplier Rating
Answer:Supplierratingisthe result of a formal vendor evaluation system. Vendors or suppliers are
givenstanding, status, or title according to their attainment of some level of performance, such as
delivery, lead time, quality, price, or some combination of variables. The motivation for the
establishment of such a rating system is part of the effort of manufacturers and service firms to
ensure that the desired characteristics of a purchased product or service is built in and not
determined later by some after-the-fact indicator. The vendor rating may take the form of a
hierarchical ranking from poor to excellent
Q. 6. Toyota Productionsystem (TPS) has helped Toyota to remain competitive since the middleof
the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis.The
company emerged from deficit in 1951 because of TPS. Explain the framework ofToyota
production system in detail.
Answer:The ToyotaProductionSystem(TPS) is an integrated socio-technical system, developed by
Toyota,that comprisesitsmanagementphilosophyand practices. The TPS organizes manufacturing
and logisticsforthe automobile manufacturer, including interaction with suppliers and customers.
The system is a major precursor of the more generic "lean manufacturing." TaiichiOhno and Eiji
Toyoda, Japanese industrial engineers, developed the system between 1948 and 1975. Originally

3. called"just-in-time production,"itbuildsonthe approach created by the founder of Toyota, Sakichi
Toyoda, his son Kiichiro Toyoda, and the
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601