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Master of Business Administration- MBA Semester 4
PM0017-Project Quality Management
(Book ID: B2013)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10
marks 6 X 10=60.
Q1. What is Total Quality Management? Explain various terms used in quality management. Discuss the
benefits of traditional method and contemporary method of quality assurance.
Answer. Total Quality Management (TQM): This quality assurance theory emphasises on product quality.
The definition of TQM is “it is a management approach to long-term success by satisfying customers”.
According to this concept, all the members of an organisation contribute towards the improvement of
products, processes, and services, thereby improving their working culture. TQMfocuses on the
Q2. Explain the major project management standards and frameworks.
Answer. Project Management Frameworks and Standards: Here I have covered some well-known project
management standards and frameworks that primarily deal with project management processes. The
major project management standards and frameworks are:
ISO 10006: ISO 10006 is a standard published by the ISO for providing guidance on quality management in
projects. It is not meant to serve as a ‘project management standard’, and deals only with the
requirements of QMS in managing projects. It focuses primarily on project management processes and
Q3. What are the benefits of quality metrics? Explain the 3 categories of quality metrics.
Answer. Quality Metrics: The selection and adoption of standards and best practices do not automatically
translate into quality products. These standards provide a basis for a project’s performance, but it is the
metrics that measure the performance against the standards. The metrics define the extent to which the

2. standards should be applied. They link together the requirements, specifications, and assurance activities
as depicted in the quality assurance plan template. They also help in process improvement and
Q4. Discuss the major barriers to project quality improvement.
Answer. Barriers in Improving Project Quality: The most obvious barrier in improving project quality is
resistance to change. Employees prefer the status-quo because they are comfortable with the existing
methodologies and ways of doing business. Any change threatens them. Those who are enjoying powerful
positions in an organisation might fear losing their privileges because of the change. Then, there are those
employees who fear that they would become obsolete after the change.
General uncertainty: Employees prefer the status-quo and do not like the uncertainty associated with
changes. They feel uncertain about how these changes will affect them in general. They are habituated to
Q5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors should you
focus on developing SIPOC? Explain.
Answer. SIPOC: The Suppliers, Inputs, Process, Outputs, and Customers (SIPOC) process provides a
template to define a process in order to map, measure, and/or improve it. It is represented in a five
column tabular format. In the 1980s, SIPOC was used in the TQM programmes of different organisations.
Today, it is used as a tool in the Measure phase of Six Sigma’s Define, Measure, Analyse, Improve, and
Control (DMAIC) methodology to identify the key elements of an improvement process. To understand the
Q6. Explain Statistical Process Control (SPC) along with SPC theory and tools?
• Statistical Process Control (SPC)
• SPC theory and tools
Answer. Statistical Process Control (SPC) is an important statistical quality control tool. Its concept
originated from the manufacturing industry, but is now applicable for analysing, controlling, and improving
any kind of repeatable process.
In general, the project processes might not be amenable to SPC techniques because, by definition, the
projects are of temporary nature with a fixed start and end dates, and result in a single project outcome.
Summer-2016

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