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Psychological Management of
Patients/Families in
Emergency/Crisis Situations Nursing
GUFU ABDIKADIR
BSCN/2015/40718
Intro
• Crisis can be viewed as an integral part of
everyday human life. A crisis situation can
minimize a person productivity and social
rshps. Its therefore essential for RN’s to be
equipped with the necessary techniques to
help patients, relatives and friends
pass/overcome this situation.
Definition of Crisis Situation
• Crisis is a perception or experiencing of an event
or situation as an intolerable difficulty that
exceeds the person’s current resources and
coping mechanisms.(James & Gilliland, 2001)
• Crisis is a state of disequilibrium resulting from
the interaction of an event with the
individual’/family’s coping mechanisms, which
are inadequate to meet the demands of the
situation (Taylor 1982)
Characteristics of a Crisis
• Crisis occurs to all indiv. at one time or another & not
necessarily equated with psychopathology.
• precipitated by specific identifiable events
• personal by nature. What may be considered a crisis
situation by one individual may not be so for another.
• Acute/ chronic, and will be resolved in one way or
another within a brief period.
• contains the potential for psychological growth or
deterioration.
• Time limited: Generally lasting no more than six weeks.
Types of criseS
• 3 TYPES;
i. Developmental/Maturational Crisis; occurs in
response to a transition from one stage to another in
the life cycle. Indiv required to make
cognitive&behavioral changes e.g parenthood
ii. Situational Crisis; occurs in response to a sudden
unexpected event in a person’s lifee.g loss of job
iii. Adventitious Crisis/ social crisis; not part of everyday
life. accidental, uncommon, unplanned and
unanticipated and results in multiple losses and radial
environment changes e.g earthquakes, rape assault.
Classes(6) of emotional crises, which
progress by degree of severity By
Baldwin (1978)
1. C1; Dispositional Crises-acute response to an external
stressor.
2. C2; Crises of anticipated life transitions-transitions
anticipated but may feel lack of control(normal life
cycle)
3. C3; Crises resulting from Traumatic Stress-precipitated
by unexpected external stresses over which the indiv
has little/no control.
4. C4; Maturational / developmental crises-internal
origin and reflect underlying developmental issues
that involve dependency, value conflicts, sexual
identity, control, and capacity for emotional intimacy
Ct
5. C5; Crises reflecting psychopathology-
precipitating the crisis led to psychopathology
that impairs/complicates adaptive resolution
6. C6; Psychiatric Emergencies-situation that
general functioning severely impaired&the indiv
rendered unable to assume personal
responsibility e.g acutely suicidal individuals,
drug overdoses, reaction to hallucinogenic
drugs , acute psychoses, uncontrollable anger,
and alcohol intoxication.
PHASES OF CRISIS(4)
• Phase 1; exposure to precipating stressor=solving
techniques&if normal coping abilities not successful>next>
• Phase 2; indiv further feel a great deal of discomfort at this
point. Previous coping abilities tested not succesful; pt feels
vulnerable.>increase anxiety>next>>
• Phase 3; employment of new techniques to the problem. If
succesful=resolution. If not able>next>
• Phase 4; tension mounts beyond a further threshold.
Anxiety may reach panic levels. Cognitive functions are
disordered, emotions are labile(easily break down), and
behavior may reflect the presence of psychotic thinking.
Signs and symptoms of crisis
• Anxiety;
• Depression
• Feelings of guilt
• Neglect his responsibilities
• Withdrawal
• Hyperactivity
• Attention seeking
Factors Influencing Normal Resolution
of Crises
1. Being realistic of the precipitating event-
recognize rshp btw the event&feelings
2. Availability of support systems e.g. friends,
family and health worker find a confidant
3. Availability of coping measures over a life-
time: a person develops a series of successful
coping strategies to enable him to identify
and resolve stressful situations.
Resolution Process/ Mechanisms
i. Pseudo resolution; client represses&pushes
out of consciousness the incident&emotions
assoc. with it= indiv functioning as before.
Feelings can relapse if the incident occurs in
the future. More difficult to resolve because
the feelings associated with the earlier crisis
are neither expressed nor handled at that
time.
Ct
ii. Unsuccessful resolution; victim employs
maladaptive mechanism to the incident. Doesn’t
accept the loss and keeps remembering the
incident. E.g prolonged grief rxn. May lead to
Depression
Ct
iii. Successful Resolution; victim may go through
the various phases of crisis, but reaches phase III
where various coping measures are utilized to
resolve the crisis situation. The victim develops
better skills and problem solving ability, which
can be and will be used in various crisis
situations in future
CRISES INTERVENTION
AIM;
• Provide a correct cognitive perception of the
situation.
• Assist the indiv in managing the
intense&overwhelming feelings associated
with the crisis
Principles of crisis intervention
• Specific, concise statements, and avoid irrelevant Qs.
• Encourage the expression of feelings.
• Calm; reassures the client that the nurse can help.
• Listen; for facts&feelings, seek clarification, paraphrase .
• Allow indiv to process information and ask Qs
• Legitimizing feelings by letting ‘em know others in similar
situations
• Clarify distortions by getting persons to look at the situation
realistically, focus on what can be changed versus what can;t.
• Empower person and allow ‘em to make informed choices.
• Assist person in confronting reality.
• Encourage the person to focus on one implication at a time.
Roberts’ Seven-Stage Crisis
Intervention Model
Techniques of Crises Intervention
• Catharsis: the release of feelings that takes place as the pt talks
emotionally charged areas
• Clarification: encouraging the pt to express more clearly event
• Manipulation: using the pt’s emotions, wishes /values to benefit the pt in
the therapeutic process.
• Reinforcement of behavior: giving the patient +ve reinforcement to
adaptive behavior.
• Support of defenses: encouraging the use of healthy, adaptive defenses
and discouraging those that are unhealthy or maladaptive.
• Increasing self- esteem: helping the patient to regain feelings of self
worth.
• Exploration of solution: examining alternative ways of solving the
immediate problem
Role of Nurse in Crises intervention
ASST
• Precipating factors
• Time of event occurrence
• Indiv mental/physical status
• Coping methods&results
• Suicidal/homicidal potentiality
• Adequacy of support system
• Personal strengths&weaknesses
• Indiv&subst Abuse
Ct
NURS. DX
• Knowledge deficit r/t limited info abt the disease
as evidenced by pt asking a lot of Qs
• Anxiety r/t disease process as evidenced by
restlessness
• Chronic self esteem r/t crisis intervention as
evidenced by substance abuse
• Ineffective indiv coping r/t coping abilities as
evidenced by suicidal thoughts
• Disturbed thought process
Ct
PLAN OF ACTION
• Ensure client experiences on/minimal injury to
self
• Teach behaviors to prev further harm
• Manage anxiety to normal level
• Instill beliefs and values about spiritual issues
Ct
INTERVENTION
• Teach pt that the incident is real& accept
• Safety purposes; admit pt with suicidal intentions and
not left alone
• Help strengthen self esteem; e.g. how special the pt is.
• Teach healthy problem solving techniques e.g. by
discussing with close associates
• Identify hobbies
• Link to external alternatives e.g former drunkards club
• Administer medication e.g antidepressants and anti
axiety drugs e.g diazepam
Measures for Crisis Intervention
• Mobile crisis programs; conducting frequent visits to
families, patients and students and teach them on crisis
intervention
• Telephone contacts; establish toll free hotlines where indiv
can call and get advices
• Group work; forming groups for people with same stressor
exposure so that they can brainstorm each other and come
up with solutions to their problem
• Disaster response; esp. for adventitious crisis where nurse
will set up camps and help the victims
• Crisis intervention centers; e.g rehabs and mental
institutions and VCTs
• Health ed. In print media
End of PRESENTATION
• ….

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Psychological management of patients

  • 1. Psychological Management of Patients/Families in Emergency/Crisis Situations Nursing GUFU ABDIKADIR BSCN/2015/40718
  • 2. Intro • Crisis can be viewed as an integral part of everyday human life. A crisis situation can minimize a person productivity and social rshps. Its therefore essential for RN’s to be equipped with the necessary techniques to help patients, relatives and friends pass/overcome this situation.
  • 3. Definition of Crisis Situation • Crisis is a perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person’s current resources and coping mechanisms.(James & Gilliland, 2001) • Crisis is a state of disequilibrium resulting from the interaction of an event with the individual’/family’s coping mechanisms, which are inadequate to meet the demands of the situation (Taylor 1982)
  • 4. Characteristics of a Crisis • Crisis occurs to all indiv. at one time or another & not necessarily equated with psychopathology. • precipitated by specific identifiable events • personal by nature. What may be considered a crisis situation by one individual may not be so for another. • Acute/ chronic, and will be resolved in one way or another within a brief period. • contains the potential for psychological growth or deterioration. • Time limited: Generally lasting no more than six weeks.
  • 5. Types of criseS • 3 TYPES; i. Developmental/Maturational Crisis; occurs in response to a transition from one stage to another in the life cycle. Indiv required to make cognitive&behavioral changes e.g parenthood ii. Situational Crisis; occurs in response to a sudden unexpected event in a person’s lifee.g loss of job iii. Adventitious Crisis/ social crisis; not part of everyday life. accidental, uncommon, unplanned and unanticipated and results in multiple losses and radial environment changes e.g earthquakes, rape assault.
  • 6. Classes(6) of emotional crises, which progress by degree of severity By Baldwin (1978) 1. C1; Dispositional Crises-acute response to an external stressor. 2. C2; Crises of anticipated life transitions-transitions anticipated but may feel lack of control(normal life cycle) 3. C3; Crises resulting from Traumatic Stress-precipitated by unexpected external stresses over which the indiv has little/no control. 4. C4; Maturational / developmental crises-internal origin and reflect underlying developmental issues that involve dependency, value conflicts, sexual identity, control, and capacity for emotional intimacy
  • 7. Ct 5. C5; Crises reflecting psychopathology- precipitating the crisis led to psychopathology that impairs/complicates adaptive resolution 6. C6; Psychiatric Emergencies-situation that general functioning severely impaired&the indiv rendered unable to assume personal responsibility e.g acutely suicidal individuals, drug overdoses, reaction to hallucinogenic drugs , acute psychoses, uncontrollable anger, and alcohol intoxication.
  • 8. PHASES OF CRISIS(4) • Phase 1; exposure to precipating stressor=solving techniques&if normal coping abilities not successful>next> • Phase 2; indiv further feel a great deal of discomfort at this point. Previous coping abilities tested not succesful; pt feels vulnerable.>increase anxiety>next>> • Phase 3; employment of new techniques to the problem. If succesful=resolution. If not able>next> • Phase 4; tension mounts beyond a further threshold. Anxiety may reach panic levels. Cognitive functions are disordered, emotions are labile(easily break down), and behavior may reflect the presence of psychotic thinking.
  • 9. Signs and symptoms of crisis • Anxiety; • Depression • Feelings of guilt • Neglect his responsibilities • Withdrawal • Hyperactivity • Attention seeking
  • 10. Factors Influencing Normal Resolution of Crises 1. Being realistic of the precipitating event- recognize rshp btw the event&feelings 2. Availability of support systems e.g. friends, family and health worker find a confidant 3. Availability of coping measures over a life- time: a person develops a series of successful coping strategies to enable him to identify and resolve stressful situations.
  • 11. Resolution Process/ Mechanisms i. Pseudo resolution; client represses&pushes out of consciousness the incident&emotions assoc. with it= indiv functioning as before. Feelings can relapse if the incident occurs in the future. More difficult to resolve because the feelings associated with the earlier crisis are neither expressed nor handled at that time.
  • 12. Ct ii. Unsuccessful resolution; victim employs maladaptive mechanism to the incident. Doesn’t accept the loss and keeps remembering the incident. E.g prolonged grief rxn. May lead to Depression
  • 13. Ct iii. Successful Resolution; victim may go through the various phases of crisis, but reaches phase III where various coping measures are utilized to resolve the crisis situation. The victim develops better skills and problem solving ability, which can be and will be used in various crisis situations in future
  • 14. CRISES INTERVENTION AIM; • Provide a correct cognitive perception of the situation. • Assist the indiv in managing the intense&overwhelming feelings associated with the crisis
  • 15. Principles of crisis intervention • Specific, concise statements, and avoid irrelevant Qs. • Encourage the expression of feelings. • Calm; reassures the client that the nurse can help. • Listen; for facts&feelings, seek clarification, paraphrase . • Allow indiv to process information and ask Qs • Legitimizing feelings by letting ‘em know others in similar situations • Clarify distortions by getting persons to look at the situation realistically, focus on what can be changed versus what can;t. • Empower person and allow ‘em to make informed choices. • Assist person in confronting reality. • Encourage the person to focus on one implication at a time.
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  • 19. Techniques of Crises Intervention • Catharsis: the release of feelings that takes place as the pt talks emotionally charged areas • Clarification: encouraging the pt to express more clearly event • Manipulation: using the pt’s emotions, wishes /values to benefit the pt in the therapeutic process. • Reinforcement of behavior: giving the patient +ve reinforcement to adaptive behavior. • Support of defenses: encouraging the use of healthy, adaptive defenses and discouraging those that are unhealthy or maladaptive. • Increasing self- esteem: helping the patient to regain feelings of self worth. • Exploration of solution: examining alternative ways of solving the immediate problem
  • 20. Role of Nurse in Crises intervention ASST • Precipating factors • Time of event occurrence • Indiv mental/physical status • Coping methods&results • Suicidal/homicidal potentiality • Adequacy of support system • Personal strengths&weaknesses • Indiv&subst Abuse
  • 21. Ct NURS. DX • Knowledge deficit r/t limited info abt the disease as evidenced by pt asking a lot of Qs • Anxiety r/t disease process as evidenced by restlessness • Chronic self esteem r/t crisis intervention as evidenced by substance abuse • Ineffective indiv coping r/t coping abilities as evidenced by suicidal thoughts • Disturbed thought process
  • 22. Ct PLAN OF ACTION • Ensure client experiences on/minimal injury to self • Teach behaviors to prev further harm • Manage anxiety to normal level • Instill beliefs and values about spiritual issues
  • 23. Ct INTERVENTION • Teach pt that the incident is real& accept • Safety purposes; admit pt with suicidal intentions and not left alone • Help strengthen self esteem; e.g. how special the pt is. • Teach healthy problem solving techniques e.g. by discussing with close associates • Identify hobbies • Link to external alternatives e.g former drunkards club • Administer medication e.g antidepressants and anti axiety drugs e.g diazepam
  • 24. Measures for Crisis Intervention • Mobile crisis programs; conducting frequent visits to families, patients and students and teach them on crisis intervention • Telephone contacts; establish toll free hotlines where indiv can call and get advices • Group work; forming groups for people with same stressor exposure so that they can brainstorm each other and come up with solutions to their problem • Disaster response; esp. for adventitious crisis where nurse will set up camps and help the victims • Crisis intervention centers; e.g rehabs and mental institutions and VCTs • Health ed. In print media