Proactive manager who is highly articulate, confident, and a persuasive. A team-builder able to motivate and communicate to achieve exceptional business performance at all levels. Proven ability to maximize profitability through effective strategizing, process improvements, and efficient use of Human Resources. Adept at developing and maintaining detailed administrative and procedural processes which reduce redundancy, improve accuracy and efficiency to achieve organizational objectives. Diverse background in business operations, management, marketing, human resources, accounting and finance.

1. ERICA TWEED
509 Hazelnut Ct. Saginaw, Texas 76179
ericat_06@hotmail.com (740) 901 -1875
Proactive manager who is highly articulate, confident, and a persuasive. A team-builder able to motivate and
communicate to achieve exceptional business performance at all levels. Proven ability to maximize profitability
through effective strategizing, process improvements, and efficient use of Human Resources. Adept at developing
and maintaining detailed administrative and procedural processes which reduce redundancy, improve accuracy and
efficiency to achieve organizational objectives. Diverse background in business operations, management, marketing,
human resources, accounting and finance.
CORE COMPETENCIES
Team Leadership & Training Strategic Operations Management Policy & Procedure Administration
Time & Behavior Management Human Resources Management Accounting & Financial Management
Conflict & Dispute Resolution Cost Reduction & Budgeting Business Process Improvement
PROFESSIONAL EXPERIENCE
Lancaster Country Club – Lancaster, Ohio May 2010 to May 2016
Office Manager/ Event Manager
Direct day-to-day office and Clubhouse operations
• Direct oversight of all accounting, payroll and banking activities
• Increase cash flow through collection of aged receivables
• Generate and Analyze financial statements, commission statements, and various earnings reports.
• Develop Annual Departmental Budgets.
• Initiate Cost Reduction Programs.
• Manage Clubhouse Operations and its 40 employees.
• Establish responsibilities which clearly define tasks and improve productivity.
• Encourage an employee-friendly work environment to ensure productivity and staff retention
• Increase staff efficiency to maximize profitability.
• Recruit and train all clubhouse staff
• Organize and monitor office operations and procedures, information management, filing systems, and other
clerical services
Page 1

2. ERICA TWEED
1527 Graf St. Lancaster, Ohio 43130
ericat_06@hotmail.com (740) 901 -1875
• Develop and Maintain Website.
• Increase Marketing efforts for the Country Club by 60%
Huntington National Bank – Columbus, Ohio April 2009 to April 2010
Customer Service Representative
Held full responsibility for the day-to-day operations of sensitive information and banking
• Managed grievances and calmed upset customers
• Created performance appraisal system and benefits implementation strategy
• Established communication between customers and other clients to resolve issues
• Implemented processes to help customers with their needs
Fort Wayne Country Club – Fort Wayne, Indiana April 2009 to April 2010
Server
Provided direct support to clients for their fine dining needs
• Formulated, directed, and coordinated events
• Trained new staff to follow proper procedures and maintain efficiency for high customer satisfaction
• Maintained the highest quality standards for dining
COMPUTER SKILLS
Expert in Microsoft Office 2010 including Word, Excel, Project, PowerPoint, Outlook, OneNote, and Publisher
Accomplished in Adobe Photoshop and Illustrator. Experienced with both Macintosh and PC platforms
EDUCATION, CERTIFICATIONS, AND PROFESSIONAL ASSOCIATIONS
Associates of Arts in Business – University of Phoenix – 2010
Page 2

3. ERICA TWEED
509 Hazelnut Ct. Saginaw, Texas 76179
ericat_06@hotmail.com (740) 901 -1875
Bachelor of Science in Business Administration – University of Phoenix – 2012
Master’s Degree in Business Administration – DeVry – Keller Graduate School of Business - 2014
Page 1