Stephanie Collins has over 12 years of experience in customer service, operations management, and human resources. She currently serves as the General Manager for Polo Ralph Lauren in Lake George, NY, where she exceeds financial goals and leads her store to recognition for top customer experience. Previously, she was General Manager for Olde Post Grille and Ruby Tuesday/American Café, where her responsibilities included scheduling, inventory, budgets, and staff development. She has a background in business management and is proficient with various software programs.

1. Stephanie Collins
(518)528-7854
Skylar9211@yahoo.com
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Profile
 Decisive team leader with 12 years of experience in customer service and operations management, human resources,
employee training, coaching and development and team building
 Creative problem solver with ability to influence, drive results, resolve conflict, and improve morale
 Persuasive communicator with well-developed presentation skills and ability to develop productive relationships
with colleagues, customers and leaders at all levels
 Ability to recognize and capitalize on business trends, strategic planning and forecasting
 Proficient with Microsoft excel, Microsoft Word, SAP and Kronos Workforce management
Work Experience
General Manager-Polo Ralph Lauren, Lake George, NY
August 2009 to Present
 Strategic Workforce Analysis Team Regional Advisor
o Train and coach store managers, throughout the Northeast region, in use of Workforce Management Kronos
o Prepare and deliver weekly/ monthly trend reports on staffing and utilization needs
o Implemented process improvements, increasing productivity and profitability throughout 36 stores in region
o Provide feedback and instruction to partners with regards to current pilots
o Train District Managers in payroll management, workforce management and workforce analysis
 Ownership of daily operations for a $4.5 million store
 Manage a diverse team, including 2 Assistant Managers, 1 Selling Manager and 30+ associates
 Mentor and train new general managers in higher volume stores
 Exceeded financial goals in 2015 by 13.5% through employee engagement, training and development
 Evaluate employee performance; measuring successes and identifying opportunities, develop and manage action
plans, determine annual compensation increases, provide in the moment coaching and feedback
 Conduct and supervise employee training, development, recognition and incentive programs
 Manage employee retention and turnover
 Store recognized for Top Customer Experience Leader, in the district 4 months in row, personally achieved twice
 Maintain a professional environment that allows others to take risks and express their point of view
 Highest sales in company-From Our Home To Yours
 Analyze business trends to ensure operational effectiveness
 District Champions, 3 months in a row across all metrics and KPIs
 Establish standards of service and satisfaction that exceed customer expectations and build loyalty
General Manager-Olde Post Grille, Lake George, NY
2008-2009
Responsibilities included: conducting and maintaining weekly inventories, food ordering, labor budget, food budget, front of
house schedule, back of house schedule, cash deposits, advertising, accounts payable and accounts receivable, promotions,
daily specials and every day shift supervising.
General Manager-Ruby Tuesday & American Café Albany NY 12820 (sister companies), Albany, NY
2001 to 2008
Responsibilities included: serving as a sales motivator, gave weekly incentives to staff to sell and achieve sales goals. Wrote
schedules, did weekly inventories to achieve norms in food and liquor cost, accounts payable and accounts receivable, daily
and nightly deposits. Ability to cover all positions, if necessary.
Education
Adirondack Community College NY
Business Management 1998-2000