Zoila Ricciardi has over 25 years of experience managing projects, teams, and operations across various sectors including education, manufacturing, consulting, banking, and staffing. She has expertise in process improvement, budget management, and developing partnerships between organizations. Currently, she works as the Special Projects and Budget Manager for Boston Public Schools, where she has helped streamline procurement processes and managed a $6 million annual budget.

1. Cell: 978-590-2912 ZOILA B. RICCIARDI zoilaricciardi@gmail.com
Multifaceted global professional with expertise in private/public sector and higher education, directing cross functional, cross
geography and cross cultural teams in operations management, business development, change and project management,
process and systems improvement.
CAREER SKILLS
Project Management Spanish/Portuguese Program Development/Management
Process and Systems Mapping Public Budget Management Latin America
Cross Functional Operations Grant Management Community Service
PROFESSIONAL EXPERIENCE
PUBLIC SECTOR
BOSTON PUBLIC SCHOOLS, Office of English Language Learners, Boston, MA 2010 to present
Special Projects and Budget Manager
• Mapped end-to-end processes for major purchasing categories (professional services, books, technology, catering, consulting
services, others) aligning department’s procurement and budgeting processes with district business services and broader BPS
offices, expediting contracts and deliveries, resulting in improved business performance.
• Managed, organized, and directed professional/educational activities in accordance with federal and state guidelines under
General Funds, Title I, Title III, BPS and the City of Boston, balancing a Department’s Annual Budget of $6MM+
• Responsible for establishing and developing partnerships between BPS/OELL and Higher Education Institutions:
o 2013-2015: Harvard Graduate School of Education: SIFE (Students with Interrupted Formal Education) Project: 100+
Spanish, Haitian Cape Verdean SIFE Students and their families were interviewed providing extensive information
behind the data.
o 2014-2015: Social Work Schools: Simmons College, Boston College, Salem State University and MSSP School of
Psychology - Social Pilot Project: Orchestrated the placement of 10 Clinical Graduate School Interns in 4 BPS
schools, providing 3000+ hours of additional/supplemental socio-emotional support
o 2014-2015: Boston College Graduate School of Education: Summer 2014 pilot Stem Hydroponics Programs for
English Language Learners and helped launched Hydroponics for 2014-2015 after school programs.
CONTRACT ASSIGNMENTS/PRIVATE SECTOR
PROCTER & GAMBLE/GILLETTE, Boston, MA (Global Manufacturing) 2009 to 2010
Boston/Mexico: HR/ADM/ Project Coordinator: Transfer of Operations from South Boston Plant to Mexico
• Operations, Administrative, HR and Technical liaison between P&G Mexico and the P&G U.S. project Team,
overseeing all expatriate relations issues (monthly expense reports, visas, taxes, evaluations, complaints)
• Directed and delivered technical interpreting and linguistic services, translation and cross-cultural
development, for 40 employees from Gillette Mexico at the South Boston manufacturing/production site
TYCO SAFETY PRODUCTS, Westminster, MA (Global Security Company) 2008 to 2009
Latin America: Bilingual Quality and Document Control Writer/Translation. Transfer of operations from Westminster, MA
to Matamoros, Mexico of a $3 billion division.
• Managed communications and reporting project progress to both US and Mexican manufacturing sites.
• Translated highly technical product manufacturing instructions from English to Spanish.
ROBERT HALF INTERNATIONAL, Boston, MA (Global Staffing and Consulting firm) 2003 to 2005
Welch’s: Concord, MA - Accounts Receivable Recovery Projects
• Directed and supported client Accounts Receivable-related projects from a business owner perspective, including
requirement identification, and production implementation from a process and operational standpoint

2. Cell: 978-590-2912 ZOILA B. RICCIARDI zoilaricciardi@gmail.com
HIGHER EDUCATION
MASSACHUSETTS INSTITUTE TECHNOLOGY - Sloan School of Management, Cambridge, MA (Higher Ed) 2005 to 2008
Faculty and Academic Senior Staff Officer, Human Resources, Finance and Administration
• Managed relations between Senior Management, all Sloan Core Faculty, visiting, adjunct, affiliated academic and
Staff members, totaling 300 employees.
• Applied and expanded business process principles to restructure administrative process documentation for:
appointment changes, regular-executive education-ninths-summer compensation, grant management, relocation, leaves,
visa, and payroll.
• Restored and documented end-to-end Administrative, Finance and HR processes.
• Reviewed and standardized policies around Executive Education-supplemental compensation ($30MM) for faculty and
academic members.
LATIN AMERICA AND ASIA EXPERIENCE/PRIVATE SECTOR
IBM CORPORATION - Software Group, North Reading, MA (Global Technology) 1998 to 2003
Latin America Cross Functional Customer Service Operations Manager.
• Worked in partnership with VP to develop strategies for restoring optimal financial, operational, and legal functionality in
Latin America.
• Managed a cross-functional team of eight. Designed initiatives to ensure speed, accuracy, proper accounting procedures,
business controls, as well as legal and revenue recognition compliance in the 3-tier distribution, software delivery, and
fulfillment processes.
• Developed and orchestrated communications plans and strategies between international subsidiary offices (10)
and corporate headquarter by utilizing Process Redesign Principles, created innovative solutions for key business problems
by analyzing and recommending sound courses of action.
MILLIPORE CORPORATION - Bedford, MA (Global Life Science Company) 1994 to 1998
Latin America Marketing Communications Specialist & Latin America Credit Analyst
• Liaison Role: served as a two-way conduit between the 5 divisions of Millipore and the field force in Latin America,
working closely with Product Managers, Latin America Sales and Marketing in eight countries
• Communications/Electronic Marketing: compiled a comprehensive database of 30,000 Latin American scientists by
enabling electronic communication materials from Millipore’s divisions in Spanish and Portuguese, generating direct
contact leads and enhancing market image in the Region
• Lead a cross-functional team of eight in an operations re-engineering project defined for government customers,
reducing 80% of outstanding receivables and increasing cash flow from government agencies by over $500M
annually
PRIOR TO 1994/PRIVATE SECTOR
Held positions in Consulting and Banking (Latin America and Boston)
EDUCATION
• Certificate in Advanced Management, Operations, Babson College, Wellesley, MA
• MBA, Master in Business Administration, Simmons Graduate School of Management, Boston, MA
• BS in Business Administration, Minor in Accounting, Boston University, Boston, MA
SOFTWARE SKILLS
• SAP/Fulfillment Systems, Oracle Financials-Procurement Systems, Visio, Oracle BAIS Boston Administration
Information Systems, MS Office Pro, Oracle People’s Soft Systems
PROFESSIONAL AFFILIATIONS AND AWARDS
• Founder and President of the Acton Latino Family Network - Metro West
• Association of Latino Professionals in Finance and Accounting (ALPFA)
• Actonian of the Year for Community Service
• Give Liberty a Hand for Community Service
TRAINING
• OISTE - Suffolk University: 16 week training: Initiative for Diversity in Civic Leadership
• FUNDACAO G. VARGAS, Brazil: Labor Law-HR aspect - Worker’s Compensation and Benefits
• CONEXION, Boston, MA: 9 months Latino Leadership Training – Latino Professional Network (LPN)