Kathryn Anderson has over 21 years of experience in customer service, sales, and management. She is currently a Contact Center Manager at Grainger Industrial Supply, where she has received numerous awards for her leadership and sales achievements. Prior to Grainger, she held sales and management roles and has a proven track record of developing talent and cultivating business partnerships. She is pursuing an undergraduate degree in Technical Management and has extensive experience with Microsoft Office, SAP, and project management software.

1. Kathryn Anderson
138 Rosewood Avenue Long Branch NJ 07740
732-796-8464
Katie.Leigh.KA@gmail.com
Motivating People Leader with 21 years of customer service and sales experience, 14 in
management or supervisory roles. High focus on cultivating business partnerships through
consistent service, execution and attention to detail. Consistently sets and achieves personal and
team goals, surpassing corporate expectations. Leads with a focus on improving engagement,
performance and personal empowerment. Thrives in fast paced, ever changing environments
using competitive energy, superior time management, change management and organizational
skills. Proven results in coaching and developing talent.
Professional Experience:
Employer: Grainger Industrial Supply (April 2014- present)
Job Title: Contact Center Manager (14-16 direct reports)
Highlights:
• CORE Games gold medal winner for Q1, Q2 and Q3 of 2015
• Responsible for 1600 transactions per month equating to $19 million in revenue year to
date
• Team ranked second in the Northeast Region for Triple Guard sales
• Successful operating expense management at $90k under forecast
• Developed onboarding workshop, for new sales teams, to promote revenue growth and
business partnerships, recognized as an example of “What Good Looks Like” by the VP
of US Contact Center Operations and the VP of Territory Sales
• Nominated for a Pinnacle of Excellence Award in the category of Making the Team
Better for my partnership with Sellers- Q1 2015
• Created a job aid entitled, “The Perfect Call” used by customer service agents across the
region, to improve their soft skills and streamline calls
• Facilitate communication around Business Acumen, for the Northeast region, to promote
better understanding of our competitive landscape and company vision by leading
drumbeat calls, sharing articles and highlighting key initiatives
• Lead efforts to improve productivity for the region, by sending out weekly
communications with tips to reduce average handle time, improve PC performance and
streamline interactions, team currently leading the organization and exceeding goal in
Interactions Per Productive Hour
Employer: Grainger Industrial Supply (2008- 2014)
Job Title: Sales Team Leader
Highlights:
• Team captain and winner of district wide competition to increase Sourcing quote
conversion rates
• Created branch contractor contest resulting in over 50 new contractor accounts that
month
• Managed a newly piloted district team responsible for seller support through the email
and fax channels
• Awarded Employee of the Quarter, Q3 of 2013 for my work in Seller Support

2. • Assisted team in creating Individual Development Plans that promote growth and
enrichment resulting in two team member promotions to a Sales Team Lead and an
Account Relationship Manager
• Scheduled all regulatory training to ensure deadlines were met, achieving 100%
compliance from 2008-2013
• Created an environment where the team felt empowered to voice their opinions, vote on
new ideas and share challenges with others, resulting in 100% participation in our VOTE
board process
Employer: Central State Appraisal Services LLC (2001- 2003 and 2006-2007)
Job Title: Real Estate Appraisal Manager
Duties include:
• Successfully translated a key customer’s complaint into increased business, resulting in
the expansion of appraisal orders in NJ only to all 50 states
Education:
• Undergraduate studies in Technical Management GPA (4.0) DeVry University
(10/2013-present)
• Undergraduate studies with a double major in Mathematics and Education GPA (3.55)
Brookdale Community College (1996-1998 and 2006-2007)
Technical Skills:
• Microsoft Office Suite: Excel, Word, Power Point, Outlook
• Microsoft Project
• SAP
Volunteer Work:
• Student tutor at Brookdale Community College in the mathematics department
• Clerical volunteer at Monmouth Medical Center’s Foundation office
• Participant in holiday food drives for the Monmouth County Food Bank