Jill Fennel is a dynamic, results-driven retail manager with 15 years of experience in management, merchandising, and product flow. She has a proven track record of building new business, driving revenue growth through leadership, and building strong customer relationships. Fennel has exceptional skills in mentoring teams, conflict resolution, problem solving, and active listening. Her employment history includes positions as Store Manager for Coldwater Creek, J.Jill, and Banana Republic, where she consistently increased sales and met business goals. She also has experience as a Senior Project Manager for a consulting firm.

1. Jill Fennel
1100 Roseville Parkway #732
Roseville, Ca 95678
CELL (813) 270-0493 • E-MAIL alexfennel@gmail.com
QUALIFICATIONS
 Dynamic, results-driven retail manager
 15 years in management; extensive experience in merchandising and product flow
 Demonstrated success buildingnew business and driving revenue growth through leadership
 Proven ability to buildstrong customer/client relationships: top ranking for ADT, UPT, credit cards
 Exceptional mentor and coach; proven record of recruiting and retaining top-performing sales teams
 Superb communication skills:conflict resolution, creative problem solving,active listening
 Solid knowledge of scheduling applications; StaffWorks® CertifiedTrainer
EMPLOYMENT HISTORY
Store Manager | Coldwater Creek | 2009 – 2014
Responsible for on-site management of a high-volume retail location. Managed two locations for six months,
during which time I increased store conversion and volume for both locations. Hired and retained a top-level team
with very little turnover. Consistently drove businessresults by maximizing daily sales plans. Recognized for
multiple areas of achievement including: highest-volume store in district; highest service scores and customer
loyalty metrics.
Store Manager | J.Jill | 2006 – 2009
Opened new store before moving to an establishedhigh-volume store. Responsibilitiesincluded:recruiting, hiring
and training a diverse staff; scheduling to meet payroll and sales goals; coaching to ensure superior guest service;
ensuring optimal product placement and flow. Selectedas district Credit Card Captain and acted as liaisonbetween
stores and IT during transition to new corporate ownership. Duties included compiling statistical data; conducting
monthly conference calls; and assisting with the development of POS functions, inventory controls and statistical
tracking. Ultimately trained area teams in new functions.
Senior Project Manager | Hockmuth, Inc. Consulting Firm | 2002 – 2005
Responsibilitiesincluded:creating business plans and project financials to present to financial institutions;
researching, verifying,and editing all material associated with various projects. Consistently met with clients to
ensure individual needs and goals were being met.
Store Manager | Banana Republic | 1995 – 2002
Transitioned from Sales Associate to Store Manager in five years. Responsibilitiesincluded:training and coaching
new associates; handling monthly operational audits; conducting meetings and training classes; scheduling and
interviewing;staff reviews, counseling and corrective action; coordinating visual teams and mapping floor sets to
maximize product flow. Championed new clientele questionnaire that resultedin increased “shop” scores.
REFERENCES
Ron Shimanek • District Manager • (813) 949-1423
Jonne McAuley • Store Manager • (813) 502-9373
Diane Wander • Store Manager • (863) 602-8218
1100 Roseville Parkway #732, Roseville, Ca 95678 • CELL (813) 270-0493 • E-MAIL alexfennel@gmail.com