The document discusses the importance of maintaining a positive attitude, being assertive, and having strong influencing skills. It provides tips on how to cultivate a positive attitude such as separating work and home life and practicing managing body language. When faced with failures or criticism, it recommends learning from the experience rather than dwelling on negatives. The document also discusses the importance of being assertive, not passive or aggressive, and how to communicate assertively through body language, listening skills, and considering other perspectives. Finally, it covers having influencing skills through traits like being a team player, strong communicator, and leader in order to be successful in the workplace.

1. ROLE OF POSITIVE ATTITUDE, ASSERTIVENESS & INFLUENCING SKILLS Dr. Anita T. Lal FORE SCHOOL OF MANAGEMENT [email_address] 9810169890 19 February 2007 ++

2. A Motivational Thought to Begin with… "Some people like to be miserable. Don't take it away from them." -- Wolf J. Rinke WHICH ONE IS YOU??

3. POSITIVE ATTITUDE Thoughts Speech Behaviour Written Communication Body Language Facial Expressions Posture Sense of Dressing Proximity

5. Benefits of Positive Attitude Communicator Negotiator ‘ Delegator’ Team Player Motivator Approachable Problem Solver

6. How to inculcate PA Separate out Office and Home work Plan Your goals Objectives Methodology Action Plan SMART Test (Specific Measurable Achievable Realistic and Time Phased) Practice and Rehearse Manage your Body Language De-stress everyday Work out Music Dance Yoga/ Meditation/ Reading

7. Tackle Failure Positively Learning What not to do next time? What more to do next time?

8. ‘ Criticism is never inhibited by ignorance ’ Harold Macmillan

9. What Kind of a person are you? Good News/ Bad News Positive Thinking Look for ‘more of’ and avoid the ‘lack of’ …

10. How to present Positively There is lack of communication between departments There is an opportunity to improve communication between departments There is a lack of Motivation amongst Junior staff There is a need to develop motivation amongst junior staff There seems to be an absence of support for the planning initiatives taken It is proposed that support be given to the planning initiatives taken

11. There is a problem with decision making Many people expressed the need to speed up decision making Training programs are both inadequate and deficient Training programs should be more adequate and effective

12. How to manage Positives and Negatives Highlight Achievements Present a balanced view Ask for cases Indicate your feelings Clarify the implications Ask for ideas Reward Positive Behaviour Convert Bad News to Action Options Present the facts Forewarn People

13. Summing Up…. Convert Negatives to Positives Emphasize the need for improvements Reward effective behavior Seek Opportunities but test for the barriers and difficulties

14. ENHANCING ASSERTIVENESS & INFLUENCING SKILLS

15. Which one are you?! ” Only an idiot would think of a solution like this! Don’t you even think before you talk?!” ” You know,we might want to think of another alterative. What do you think?” ” I am not completely comfortable with your solution. Would you please develop at least one more option?”

16. Given any situation with which we are unhappy we have the following 4 choices; Accept the situation Be Aggressive Be Passive Be Assertive

18. Reasons for not being assertive! Stressed at Work Stressed at Home Anger Tensed Upset Fear Introvert Emotional And.........Many more

19. Assertiveness What is assertiveness? Why do you have to be assertive? Who do you have to assertive with? When do you need to be assertive? Where do you need to be assertive? How do you need to be assertive?

20. Assertiveness...What is it?? Assertiveness considers the rights and needs of everybody because assertion rests on the principle that we all have rights as human beings and that other people have those rights too.....

21. Assertiveness...Why be assertive?? Treated with respect Being aware about your feelings Expressing yourself Challenging situations on an equal basis Getting your own way

22. Assertiveness.... ...When?? At work place While delegating While negotiating While Teaching While Praising While reprimanding While Apologising At Home At Other Places

23. Assertiveness...with Whom?? Co-Workers Subordinates Superordinates Clients Children Neighbors Yourself

24. Assertiveness....How?? Decide to be assertive not aggressive/Passive Think about a recent conflict and how you could have handled it Practice Talking Respect others viewpoints Try to view the other person as a collaborator than an opponent Be Honest about your feelings Use Assertive Language...I feel, I think, I propose.. Listen Attentively to others Suggest Brainstorming as a problem solving tool Learn from past experiences and plan for the future Seek help from a Doctor Practice Meditation

25. Assertiveness...Body Language?? Look the person in the eye Hold your body upright Conciously relax your shoulders Try to Breathe normally,do not hold your Breath Keep your face relaxed Speak at a normal conversational Volume

26. Assertiveness...Advantages! Your needs and feelings are understood You are less stressed Nobody’s feelings are hurt Both parties feel respected and heard The relationship is strengthened by the exchange Fewer conflicts and arguments You feel in control of your life Your confidence and self esteem are enhanced You have better chance of getting what you want

27. INFLUENCING SKILLS (Position Vs. Personal Power) Influencing Personality Making an Impact- Building Influential Skills Knowledge Team Player Comunication Listening Leadership Performance Management Persuasive Presentations Negotiating Delegation Facilitating and Meeting Cross Cultural Awareness Recruitment Developing Talent and Releasing Potential Valuing Work Place Diversity Legal Aspects

28. Be Positive, Assertive & Influence!! Always remember Humility Inclusion Generosity Freedom You become the sought after person in your organisation. ADOPT THE 6 Extras Effort Patience Careful Mile Time Smile

29. NEED WE ILLUSTRATE MORE ON POSITIVE THINKING!! Thank you for your time and attention