This document provides an overview of a presentation on soft skills. It discusses the history of soft skills, definitions of soft skills, current understandings of soft skills, and the importance of soft skills. It also lists the top 10 recognized soft skills according to a 2012 study and provides an A-Z listing of soft skills. The document outlines the presentation agenda which includes self-evaluation tests, exercises, short stories, and videos. It then delves into more detail on specific soft skills such as communication, etiquette, ethics, friendship, group work, and humor.

1. Abu Zafor Md. Shaleah
Sr. Executive – HRD
Concord Group of Companies
December, 2016

2. Let’s know each other!
2

3. To be discussed
• Soft Skills
– History
– Definitions
– Current Blend
– Importance
• Top 10 recognized Soft Skills
• A to Z of Soft Skills
• Bonus
– 10 ways to kill you Creativity!
• References
This session also includes:
• Self evaluation tests
• Exercises
• Short stories
• Video
3

4. Soft skills: History
1918 : A Study of Engineering Education by Mann. C. R,.
1959 : U.S. Army invested resources in technology-based
development of training procedures.
1968 : U.S. Army officially introduced "Systems Engineering of
Training“.
1972 : U.S. Army formulated tentative definition of “Soft skills”
1972 : US Army identified and began formal usage of the term
"soft skills" in their training manual.
2012 : A study by Robles M.M,. To found top 10 soft skills for
today’s workplace.
4

5. Soft Skills
A Simple term for a Complex set of personal qualities.
Qualities that makes an individual Positive and contributing member of any
organization where Attitude is the core, on which all soft skills are developed.
“Soft skill is a set of skills that influence how we interact with each other. It includes
such abilities as effective communication, creativity, analytical thinking, diplomacy,
flexibility, change-readiness and problem solving, leadership, team building, and
listening skills.”
“Soft skills are personal management skills such as attitudes and behavior that
drives one’s potential for growth and team work skills.”
“Soft skills are important job-related skills that involve little or no interaction with
machines and whose application on the job is quite generalized.”
5

6. Soft skills: Current Blend
6

7. Soft skills: Importance
7

8. Soft skills: Importance
• To find suitable job, its maintenance and promotion.
• To have good impression and impact to gain professional
development.
• To deal interpersonal relations.
• To take appropriate decisions.
• To communicate effectively.
• To increase personal accountability.
• To increase adaptability and flexibility.
Hard Skills allows to place your foot into the Door (opportunity)
where Soft skills allows you to be Comfortable in the Room (job).
8

9. Top 10 Soft skills
Soft Skills categorized from executive listing (Robles, 2012):
1. Communication : oral, speaking capability, written, presenting,
listening.
2. Courtesy : manners, etiquette, business etiquette, gracious,
says please and thank you, respectful.
3. Flexibility : adaptability, willing to change, lifelong learner,
accepts new things, adjusts, teachable.
4. Integrity : honest, ethical, high morals, has personal values,
does what’s right.
5. Interpersonal Skills : nice, personable, sense of humor, friendly,
nurturing, empathetic, has self-control, patient,
sociability, warmth, social skills.
9

10. Top 10 Soft skills
Soft Skills categorized from executive listing (Robles, 2012):
6. Positive Attitude : optimistic, enthusiastic, encouraging, happy,
confident.
7. Professionalism : businesslike, well-dressed, appearance, poised.
8. Responsibility : accountable, reliable, gets the job done,
resourceful, self-disciplined wants to do well,
conscientious, common sense.
9. Teamwork : cooperative gets along with others, agreeable,
supportive, helpful, and collaborative.
10. Work Ethic : hard working, willing to work, loyal, initiative,
self-motivated, on time, good attendance.
10

11. Soft Skills for Employees

12. A-
Attitude
B-
Behavior
C-
Communication
C-
Coach
D-
Determination
E-
Etiquettes
E-
Ethics
F-
Friendship
G- Group
work
H-
Humor
I-
Interpersonal
Skills
I - Integrity
J-
Just do it
K-
Knowledge
L-
Leadership
M-
Motivation
N-
Negotiation
O-
Optimism
P-
Professionalism
P- Problem
solving
P-
Presentation
P- Personal
Hygiene
Q-
Question
R-
Responsibility
S- Social
grace
T- Time
management
U-
Understanding
V- Voice
ideas
W-
Winning
spirit
X-
X factor
Y- Young at
heart
Z-
Zeal
Soft Skills: The A to Z
D- Dress
Code
B- Body
Language
12

13. Attitude
(Video)
• Carry realistic self image.
• Keep a winning Attitude.
• Think positive.
• Talk positive.
• Accept and learn from criticism.
• Always respect others’ culture.
• Be practical.
• Keep a check on your attitude.
13

14. SL Individual's Pattern Mostly Sometimes Never
1 I give myself credit.
2 I look for the positive side in situations.
3 I know my strengths.
4
I identify my weak areas and see them as
challenges to work on.
5 I learn from my mistakes.
6 I know what I want from life.
7 I can put my wishes into words.
8
I can set limits or boundaries so that others
respect them.
9
I speak up when I disagree with someone, or
when I believe something is wrong.
10
I listen to, and try to understand, other
people's points of view.
11 I deal with anger constructively.
12 I control my temper.
13 If I criticize myself, I can stop.
14
I usually see myself as the person I want to
be.
15
I say no to drugs or alcohol, even when I am
feeling stressed out.
16
I can resolve conflicts both within myself and
with others.
17
I compare my behavior today with what I did
in the past, instead of with other people's
behavior.
Test your
“Attitude”
14

15. Behavior
• Be nice to people around you.
• Be courteous / polite.
• Dress to the occasion.
• Always greet people with smile.
• Never be arrogant.
• Leave the place if you can’t fit in.
• Don’t argue for the sake of it.
• Do not over indulge (treat).
15

16. Body Language

17. Body Language
It means:
1. How you stand
2. How you sound
3. How you look
4. How you move
5. How you appear
Importance:
• To keep people’s attention.
• To create a good atmosphere.
• To create more impact.
What often happens in any
relationship is that language itself
becomes a mask and a means of
clouding and confusing the
relationship.
If the spoken language is stripped
away and only communication left is
body language, the truth will find
some way of poling through.
Spoken language itself is a great
obscurer.
Body Language, Julius Fast, MJF
Books, 1970.
17

18. Body Language
How you Stand:
• Stand straight
– Stand on both legs
– Don’t lean against anything
• Stand where everyone can
see you
– Face the audience directly
• Don’t obstruct the foils
– Stand by screening (while
presenting something on
screen)
How you Sound:
Think about PICTURE:
18
Pitch
Inflection
Courtesy
Tone
Understanding
Rate
Enunciation
P
I
C
T
U
R
E

19. Body Language:
How you Look:
• LOOK ENERGETIC
– Why? Energy holds people’s
attention. Lack of energy puts people
to sleep
– How? Stand straight. Put energy into
your eyes, voice, movements
• LOOK RELAXED
– Why? If you relax people will have
more confidence in you. If not,
people cannot focus on content
– How? Smile, Make it informal, Use
humor, Slow down, Breathe slowly,
Let your arms hang loose, Don’t
make nervous movements
How you Move:
• Avoid nervous movements
– Don’t walk up and down
– Keep your hands down except
for gesture
– Don’t fidget, scratch, jiggle legs,
etc.
• Use gesture for emphasis
– Practice appropriate gesture
– Don’t overdo it
– Avoid arm waving
19

20. Body Language:
How you Appear
20

21. 21

22. 22

23. “Dead Fish” Handshake
23
Your body language, your eyes, your energy will come through to your audience before
you even start speaking.

24. Straight-Arm Extension Handshake
24
What you do speaks so loud that I cannot hear what you say. - Ralph Waldo Emerson

25. Hand to Chin and Cheek
Indifference/Boredom Gesture
25
The most important thing in communication is hearing what isn't said. - Peter F.
Drucker

26. Gesture of Interest
The body never lies. - Martha Graham
26

27. Folded Arms
The more elaborate our means of communication, the less we communicate. - Joseph
Priestley
27

28. Crossing at the Knee
28
The time to stop talking is when the
other person nods his head affirmatively,
but says nothing. - Henry S. Haskins

29. Ankle to Ankle Leg Cross
29
When the eyes say one thing, and the
tongue another, a practiced man relies on
the language of the first. – Ralph Waldo
Emerson

30. Foot Tapping or Wagging
30
Effective communication is
20% what you know and 80%
how you feel about what you
know. - Jim Rohn

31. Hair Stroking and
Head Tossing
31
The single biggest problem in
communication is the illusion that it has
taken place. - George Bernard Shaw

32. DON’TS
 Faking a Smile.
 Interruption.
 Slouching Your Shoulders.
 Holding Objects in Front of Body.
 Stroking Chin While Looking at Someone.
 Checking the Time or Inspecting Your Fingernails.
 Looking Down While in the Presence of Others.
32

33. DON’TS
 Not Directly Facing the Person You’re Speaking To.
 Scratching at the Backside of Your Head and Neck.
 Slouching at Your Desk or in a Meeting.
 Standing too close.
33

34. DON’TS
 Being Emotionally Over-Expressive.
 Displaying a Sluggish Posture.
 Exaggerated Gestures.
 Nodding Too Much.
 Smiling Excessively.
 Staring.
34

35. DO’s
 Smile.
 Walk confidently.
 Watch your Stance.
 Keep your hands out of your pocket.
 Deliver a firm handshake (when appropriate).
35
 Sit up Straight.
 Keep eye contact.
 Be mindful of your head position.

36. 36

37. Communication-i
Communications defines:
• Exchange of information
• Two way process
• From sender of information to
receiver of information
• Information should be
exchanged in its entirety
• It’s often distorted
Communication is a series of
experience:
• Hearing
• Touching
• Smelling
• Testing
• Seeing
37

38. Communication:
Sender to Receiver Model
38

39. Communication-ii
Types of communication:
1. Positive communication 2. Negative communication
Positive communication:
• Tells the recipient what can be done.
• Suggest alternatives and choices available to the recipient.
• Sounds helpful and encouraging rather than bureaucratic.
• Stresses positive actions and positive consequences that can be anticipated.
Negative communication:
• Tells the recipient what cannot be done.
• Has a subtle tone of blame.
• Includes words like can’t, won’t, unable to that tells the recipient what the sending
agency cannot do.
• Does not stress positive actions that would be appropriate or positive
consequences.
39

40. 45%
30%
16%
9%
Listening Speaking Reading Writing
Communication-ii
Communication: Basic skills
1. Verbal communication 2. Non-verbal communication
Communication: Barriers Communication Process:
• Language
• Body language
• Selective hearing/non-verbal cues
• Power struggles
• Self-made assumption
• Distrusted source
• Perpetual bias
• Cultural differences
40

41. Communication-ii
TACTFUL Conversation
T : Think before you speak.
A : Apologize quickly when you blunder.
C : Converse, do not compete.
T : Time your comments.
F : Focus on behavior – not on personality.
U : Uncover hidden feelings.
L : Listen for feedback.
41

42. Communication-ii
DO’s and DON’TS
DO : Be direct, courteous, calm
DON’T : Be rude, pushy
DO : Spare others about your unsolicited advice
DON’T : Patronizing, superior, sarcastic
DO : Understand that what works for you may not work to others
DON’T : Make personal attacks or insinuation or suggestion
DO : Tell major point first then detail (if necessary)
DON’T : Expect others to follow your advice or to be agreed with you
DO : Listen for hidden feelings
DON’T : Suggest changes that a person cannot make easily
42

43. Coach
• Always try to share your learning.
• Don’t discourage others.
• Encourage fresher to experiment.
• Encourage discussion.
• Promote creativity.
• Look at scope for learning.
• Appreciate even smallest
achievement.
• Overcome insecurities.
43

44. Determination
• Always be determined to
achieve higher goals.
• Do not get distracted
• Keep yourself motivated
• Express confidence
• Do not easily give up
• Possibilities are endless
• One failure is not ‘the end’
• Take support of others
44

45. A Positive Impression
• Meeting & Greeting.
– Offer to assist people when they appears to be lost. If possible, offer to
escort them to their destinations.
• Maintaining dress code and wearing identification card at all
times is must.
• Professional looking outfit.
45
Dress Code

46. Dress Code for Gentlemen
46

47. Dress Code for Ladies
• Hair should be nice and tide, open hair should not
be acceptable.
• Avoid heavy makeup, use light makeup.
• No colour full dress, Warm cloth should be as per
dress Code colour.
• Shine and clean shoes (sleepers is not
acceptable).
• Bare or open foots is not hygienic.
• Body smell should not be odorous or over
perfumed.
• Nails will be short and clean.
• Standard Jewelleries.
47

48. Dress Code:
AVOID
Men:
• Ties with bright color or image or designer logo.
• Thick Stripes/check Shirts, Light colored pants.
• Buckles with irrelevant logos.
• Bad Odors from Shocks.
• Shoes look like casual.
Women:
• Hoops or dangling earrings.
• Sleeveless & Tightfitting cloths.
• Colorful sandals or sandals with bling.
• Chunky bracelets/jewelry or too many bangles.
48

49. Etiquette-i
• Where ever you go, follow the rules.
• Always greet people with smile.
• Be courteous to all.
• Stand straight.
• Sit in decent posture.
• Never be rude to people.
• Do not haggle with people.
• While driving don’t honk too much.
• Don’t indulge in rash driving.
49

50. Etiquettes-ii
• While travelling don’t throw garbage out of window.
• At lift / elevator /public transport don’t push people.
• Give way to elders, children and women.
• Keep your workstation / laptop / tab organized.
• While sipping coffee / tea don’t make noise.
• While dining wait for others to start.
• Don’t litter / split in public places.
• Don’t talk loudly on mobile / phone.
• Don’t spoil public places.
50

51. Etiquette (Telephone):
Phases of Professional Call
51
Phase 5
Close the call (Summarize)
Phase 4
Provide Solutions, Alternatives or Information
Phase 3
Collecting/ Verifying of Information (Paraphrase)
Phase 2
Building Rapport & Identifying Need (Question)
Phase 1
Opening the Call (Greeting & Introduction)

52. Ethics
• Never cause harm to public
property.
• Uphold country / institutional
values.
• Be honest to the possible extent.
• Follow rules even if no one
watching you.
• Set principles in personal and work
life.
• Adhere to own value system.
• Do not deviate from ethics for
short term gains.
52

53. Friendship
• Win friends on your way.
• Don’t make enemies; they eat
your time.
• Keep regular contact with friends.
• Greet them on special days.
• If you can afford, give occasional
gifts.
• Treat them with respect.
• Never ignore your friends.
• Don’t hesitate to take help.
• Don’t exploit friendship.
53

54. Group Work
(Team Work)
• Know how to work in group.
• Be a team player.
• Treat your colleagues with
respect.
• Motivate your colleagues.
• Be assertive.
• Ready to confront if needed.
• Always resolve conflicts.
• Listen to your colleagues.
• Promote team work.
• Invest in team building.
• Appreciate their contribution.
• Ready to negotiate.
54

55. 55

56. 56

57. 57

58. 58

59. 59

60. 60

61. 61

62. 62

63. 63

64. 64

65. When anyone of a Team member is in trouble
We Are All At Risk !!!
65

66. Humor
• Have sense of humor.
• Do not anger people.
• Don’t belittle others in humor.
• Be sensitive in your humor.
• Your humor should relieve stress.
• Send refreshing messages/mails.
• Don’t mock your mentor.
66

67. Interpersonal skills
• Keep good working relationship
with colleagues.
• Always respect their opinion.
• If disagree, express it with dignity.
• Be non-judgmental.
• Respect confidentiality of others.
• Don’t gossip others’ personal life.
• If you can’t appreciate, stay silent.
• Overcome prejudice.
• Ready to cooperate.
67

68. Integrity
• Be clear about your beliefs /
values.
• Don’t be scared to accept mistake.
• Don’t lie.
• Don’t try to bribe.
• Be honest.
• Be courageous.
• Deliver what you commit.
68

69. Just do it
• Don’t spend too much time on
thinking.
• Complete the task in time to get
results.
• Don’t let smaller issues become
bigger hurdles.
• Never leave the task midway.
• Roll up sleeves & rope in others.
• Don’t let the fear of failure
overpower you.
• Don’t get disheartened easily.
69

70. Knowledge
• Knowledge is nothing but
Common Sense.
• Always be alert.
• Read/watch news regularly.
• Be thorough in your subject
of interest.
• Think before you talk.
• Carry 360º perspective.
• Read books regularly.
• Questioning is source of
learning.
70

71. Leadership
• See the big picture.
• Be a democratic leader.
• Involve others.
• Consult before decide.
• Show the path to others.
• Be open for feedback.
• Learn from mistakes.
• Lead from front.
• Keep members together.
71

72. Motivation
• Motivate yourself & others.
• Have patience.
• Keep trying and never give up.
• Demonstrate the success .
• Celebrate success.
• Appreciate good work.
• Reward success.
• Recognize the achievement.
72

73. Negotiation
Negotiation is making decision in a
civilized way and should be:
• Win-win
• No tears
• No arguments
• No sulking
Steps in Negotiation:
1. Prepare (what you do want?)
2. Debate (what do you want?)
3. Propose (what wants we can trade?)
4. Bargain (what wants will we trade?)
5. Agree
Think about influencing style:
• Inspirational
• Personal
• Logical
• Forceful
Checklist:
• Don’t bargain over positions.
• Separate people from problem.
• Focus on interests, positions.
• Invite options for mutual gain.
• Use objective criteria.
Be aware of your own style and
performance and seek to improve
73

74. Negotiation
Step 1: Prepare:
• Research
• List objectives and their objectives
• Things you are intended to get
• Things you must get
Step 2: Debate:
• Listen carefully
• Ask question
• Clarify
• Summarize
• But, do not argue, interrupt or assume
Step 3: Propose:
• Make proposal
• State conditions
• Express concerns
• Search for common interests
• Use positive body language
Step 4: Bargain:
• Key words are IF and THEN
• Start making concession
• Conserve your concessions – don’t give
everything very soon
• You don’t need to share every piece of
information with opposite side
• Don’t be afraid to say NO
Step 5: Agree:
• Gain commitment
• Record and agree results
74

75. Negotiation skills
• Understand the problem and
actors.
• Don’t loose focus.
• Work out win-win situation.
• Lead / facilitate discussion to
end result.
• Always pacify conflict.
• Do not overstretch dialogue.
• Be well mannered.
75

76. Negotiation
Seven (07) deadly mistakes of negotiation with “TO DO”:
1. Pride : Be prepare to compromise.
2. Gluttony : Don’t bite off more than you can chew.
3. Anger : Handle objections calmly.
4. Covetousness : Prioritize needs/wants.
5. Envy : Know own & competitor’s strengths & weakness.
6. Sloth : Do homework.
7. Lust : Don’t look desperate to settle.
76

77. Optimism
• Be optimistic.
• Never be pessimistic.
• Cynicism is destructive.
• Infuse optimism in colleagues.
• Carry positive attitude.
• Believe in yourself.
• Trust your colleagues.
77

78. Professionalism
o Respect time & resources.
o Be committed to task.
o Uphold professional values.
o Separate professional and
personal life.
o Organize your work.
o Do not over commit.
o Don’t step into others role.
o Carry mutual respect.
o Don’t deviate from rules.
o Never violate law.
Test
yourself!
78

79. SL Question Yes No
1 Hold the door open to let others pass through first?
2 Wait for everyone at the table to be seated before starting to eat?
3 Always chew with your mouth closed?
4 Keep your elbows off the table and avoid slurping your soup?
5 Refrain from using profanity, crude, or vulgar language?
6 Put things away and tidy up your work area before leaving for the day?
7 Pick up trash you see on the floor?
8 Say please and thanks often when interacting with others?
9 Invite newcomers into your circle of friends and conversation?
10 Lower your voice when using your cell phone?
11 Listen when others are speaking?
12 Go out of your way to welcome a new associate and ask if you can do anything to help him or her?
13 Remain patient when the person waiting on you is taking a very long time?
14 Send a thank you note on a timely basis when you receive a gift?
15 Drop someone a note when he or she is ill, has a setback, or suffers a loss in his or her family?
16 Refrain from being angry and hostile in person or in email?
17 Help someone who is struggling to do something?
18 Allow someone waiting on a side road to enter the road in front of you (assuming it is safe)?
19 Take time to fix your hair, press your clothes, and polish your shoes before going to work?
20 Arrive a little early so you can start work on time?
21 Arrive on time for your appointments?
22 Check your work before you turn it in and deliver it on time?
23 Exercise self-control when someone cuts you off in traffic or gives you a repugnant hand gesture?
24 Tell the truth, admit your mistakes, and avoid being defensive?
25 Avoid yelling or raising your voice to make your point or get your way?
26 Always transact your affairs with people and organizations in a fair and an equitable manner?
27 Avoid speaking or referring to people in a derogatory or mean tone or style?
28 Act in a humble manner and avoid bragging and talking about yourself and your accomplishments?
29 Avoid gossiping and spreading rumors?
30 Invest some of your own time to develop your personal skills and expertise?
DoYou?
79

80. Problem solving
o Exude confidence.
o Don’t celebrate problem.
o Instill hope in others.
o Seek help & cooperation.
o Be ready to apologize or course
correction.
o Be creative / out of the box.
o Look for alternatives.
o Ready to accept failure.
o Never aggravate problem.
80

81. Presentation
o Dress appropriately.
o Keep eye contact with the audience.
o Modulate your voice and tone
through out.
o Be precise and crisp in your
presentation.
o Allow time to discuss.
o Keep content visually appealing.
o Use neutral colors.
o Use wit and humor cautiously.
o Don’t block your presentation.
o Involve audience.
81

82. Personal Hygiene
o Dress well. Never look shabby or stinky.
o Keep check on body odor.
o Don’t over spray perfume.
o Check your oral hygiene.
o After using toilet make sure its clean.
o Don’t poke nose in public.
o Don’t scratch body parts in publics.
o While coughing use tissue.
o Trim hair & nails regularly.
o Rehydrate yourself at regular intervals.
82

83. Question
o Never hesitate to question.
o Question to know but not to
judge
o Question yourself before you
question others.
o Accept others questioning with
grace.
o Don’t be reactive to questions.
o Never question with bias.
o Don’t get emotional.
o Don’t be judgmental.
83

84. Responsibility
o Take initiative.
o Assume responsibility.
o Never shy away from
responsibility.
o Take additional responsibilities.
o Be realistic about your abilities.
o Demonstrate your abilities.
o Don’t over burden yourself.
84

85. Responsibility:
The Story of a preacher and farmer
An old hill farming crofter trudges several miles through freezing
snow to his local and very remote chapel for Sunday service. No-
one else is there, aside from the clergyman.
85

86. Responsibility:
The Story of a preacher and farmer
"I'm not sure it's worth proceeding with the service - might we do
better to go back to our warm homes and a hot drink?.." asks the
clergyman, inviting a mutually helpful reaction from his audience of one.
"Well, I'm just a simple farmer," says the old crofter, "But when I go to
feed my herd, and if only one beast turns up, I sure don't leave it
hungry."
So the clergyman, feeling somewhat ashamed, delivers his service - all
the bells and whistles, hymns and readings, lasting a good couple of
hours - finishing proudly with the fresh observation that no matter how
small the need, our duty remains. And he thanks the old farmer for the
lesson he has learned.
86

87. Responsibility:
The Story of a preacher and farmer
"Was that okay?" asks the clergyman, as the two set off home.
"Well I'm just a simple farmer," says the old crofter, "But when I go to
feed my herd, and if only one beast turns up, I sure don't force it to eat
what I brought for the whole herd..."
From which we see the extra lesson, that while our duty remains
regardless of the level of need, we have the additional responsibility to
ensure that we adapt our delivery (of whatever is our stock in trade)
according to the requirements of our audience.
(Adapted from a suggestion from P Hallinger, and based apparently on a story told by Roland Barth)
87

88. Social grace
o Be sensitive to local culture.
o Dress to the cultural.
o Be conscious about social values.
o Be conscious about environment.
o Be conscious about vulnerable.
o Don’t display wealth.
o Be humble to others.
o Be sensitive to problems.
o Be careful with selection of your
words.
88

89. Time Management
 Multitask and prioritize your
to-do list.
 Always schedule your task.
 Stick to time schedules.
 Apologize if not punctual.
 Work to deliver task in time.
 Convey the delay in advance.
 Respect other’s time.
 Don’t overbook yourself.
 Never leave work to last hour.
 Never procrastinate.
89

90. Ribbon of Life
Tasks Parameter Unit
Years
(being) lost
Years
Remaining
Assume you will live 100.00 years 100.00
Fact 75.00 years 25.00 75.00
Average age of the adult 25.00 50.00
Fridays 52.00 weeks 7.12 42.88
Alternative Saturday Weekend 26.00 days 3.56 39.32
National Holidays (average) 20.00 days 2.74 36.58
Leaves (Official) 44.00 days 6.03 30.55
Sleep (6 hours average) 91.25 days 12.50 18.05
Eating (2 hours average) 30.42 days 4.17 13.88
Daily moving (3 hours average) 45.63 days 6.25 7.63
All the Best to make best use of this 7.63 remaining years !!!
Time Management
90

91. Time Management
Still you have
Time
for
Planning & Management
7.63 years is a long time !!!
That Counts:-
2,785 Days 66,850 Hours 4,011,000 Seconds
91

92. Understanding
 Understand before –
 you conclude.
 others position and point.
 Understand others limitations
and strengths.
 Be realistic in your expectations.
 Ask for some time to understand.
 Study various aspects.
 Allow benefit of doubt if needed.
 Check out past experiences.
92

93. Voice ideas
 Don’t hesitate to express your
views / ideas.
 Give voice to your thoughts.
 Don’t let your position restrict
you form expressing your ideas.
 Don’t bother about ‘what
others think?’.
 Sharing ideas is always
appreciated.
 Have a winning idea ? share it.
93

94. Winning spirit
 Always carry ‘winning spirit’.
 Don’t carry ‘self doubt’.
 Some may discourage you but don’t
loose your spirit.
 Hurdles are part of the game.
 Your winning spirit can create
‘magic’.
 Carry ‘never die’ attitude.
 Keep smiling.
 Encourage others not to give up.
94

95. X factor
 Every individual is unique & special.
 Identify the X factor in you.
 Always carry the X factor with you.
 Be conscious and proud of it.
 Never let others demoralize you.
 Take advantage of your X factor.
 Your uniqueness is your strength.
95

96. Youthful
 Always stay young at heart.
 Never let your age dominate you.
 Youthfulness is productive.
 Youthfulness brings happiness.
 You can always inspire others.
 Carry ability to laugh together.
 Take criticism with smile.
 Don’t hesitate to crack joke at self.
 Be ready to take challenge.
96

97. Zeal
Zeal or high spirit sustains
your life. Have zeal to:
 Know more
 Learn at any age
 Grow
 Contribute more
97

98. Bonus:
10 ways to kill your Creativity!
1. Always pretend to know more than everybody around you.
2. Get sub-ordinates to fill in time sheets.
3. Run daily checks on progress of everyone's work.
4. Ensure that highly qualified people do mundane work for long
periods.
5. Put barriers up between departments.
6. Don't speak personally to employees, except when announcing
increased targets, shortened deadlines and tightened cost
restraints.
7. Ask for a 200-page document to justify every new idea.
8. Call lots of meetings.
9. Place the biggest emphasis on the budget.
10. Buy lots of computers.
98

99. 99

100. Summary
• Soft Skills
– History
– Definitions
– Current Blend
– Importance
• Top 10 recognized Soft Skills
• A to Z of Soft Skills
• Bonus
– 10 ways to kill you Creativity!
• References
100

101. References
Robles. M. M,. (2012). Executive Participants of the Top 10 Soft Skills Needed in Today’s Workplace. Association
for Business Communications. 75(4) 453–465. DOI: 10.1177/1080569912460400.
Mann. C. R,. (1988). A Study of Engineering Education. The Carnegie Foundation for the Advancement of
Teaching. V 11.
Soft skills. (n.d.). National Soft skills Association. Retrieved on November 15, 2016 from URL:
http://www.nationalsoftskills.org/
Parish. S,. (n.d.). Soft skills. Slide Share. Retrieved on November 19, 2016 from URL:
http://www.slideshare.net/sharmaparish/soft-skills-1326670?qid=88098a78-f4b2-4185-be1f-
ac13238b4645&v=&b=&from_search=22
Soft skills. (n.d.).Commerce Digest. Retrieved on November 22, 2016 form URL:
http://commercedigest.com/soft-skills-collective-ability-excellence/
CON Reg 350-100-1, as cited in Whitmore, Paul G., "What are soft skills?"
Whitmore, Paul G., "What are soft skills?", Paper presented at the CONARC Soft Skills Conference, Texas, 12-13
December, 1972
Fry, John P., "Procedures for Implementing Soft-Skill Trainining in CONARC Schools," Paper presented at the
CONARC Soft Skills Conference, Texas, 12-13 December, 1972
Whitmore, Paul G.; Fry, John P., "Soft Skills: Definition, Behavioral Model Analysis, Training Procedures.
Professional Paper 3-74.", Research Report ERIC Number: ED158043, 48pp.
Katherine S. Newman, Chutes and Ladders: Navigating the Low-wage Labor Market, Harvard University Press
2006, ISBN 0674023366, p.351
Peggy, Klaus (2008), The Hard Truth About Soft Skills: Workplace Lessons Smart People Wish They'd Learned
Sooner, HarperCollins, ISBN 978-0-061-28414-4
Giusti, Giuseppe (2008), Soft Skills for Lawyers, Chelsea Publishing, ISBN 978-0-9558926-0-8
101

102. Thank you
For more, please contact:
Abu Zafor Md. Shaleah
Mobile: (088) 01795-382-606
LinkedIn I Gmail I Concord
102