P. Steve Greenland has over 12 years of experience in customer service and hospitality. He has held various roles such as Night Manager, Front Desk Supervisor, and Assistant Front Desk Manager at resorts in Jamaica. Most recently, he worked as a Project TEACH Class Assistant at Philadelphia FIGHT, where he assisted the lead instructor and maintained order in the class. He has strong communication, administrative, and leadership skills from his management experience.

1. P. Steve Greenland
2201 Bryn Mawr Ave, Apt. 1008 ● Philadelphia, PA 19131 ● (267) 788-4051 ● pstevegreenland@gmail.com
Summary of Qualifications
Versatile customer service professional with over twelve years of customer service and hospitality experience
seeking positions in related field; Equipped with great people and interpersonal and leadership skills, and the
ability to deal and attend to people with a wide range of diversities.
Skills
● 10+ Years of Hospitality Experience ● Work collaboratively in a team environment
● Exceptional written and verbal communications skills ● Strong sense of urgency
● Proficient in Microsoft Office Suite ● Knowledge of PC Hardware and Software
● Excellent Administrative skills
Education
Cortiva Institute King of Prussia, PA 2015
Certificate/License Massage Therapy
Community College of Philadelphia Philadelphia, PA 2015
Associate in Applied Science: Computer Information Systems
Aids Activities Coordinating Office AACO Philadelphia, PA 2013
HIV Counselling, Testing and Referral Services Certification
Cambridge University Montego Bay, Jamaica 2007
Business Administration Diploma
Ritz Carlton Golf & Spa Resort Montego Bay, Jamaica 2007
Supervisory Management Certificate
Professional Experience
Philadelphia FIGHT Philadelphia, PA 09/ 2012 – 08/2014
Project TEACH Class Assistant
 Streamlined and managed the Project TEACH database, adding new clients and updating current client
information in the database
 Co-facilitated lessons within the duration of a Project TEACH class
 Maintained order within the Project TEACH class, provided support to the lead instructor and attendees.
Secrets Resorts & Spa Montego Bay, Jamaica 02/ 2010 – 01/2011
Night Manager
 Ensured all guest issues were handled promptly and in a professional manner
 Oversaw the operations of all night shift departments: Reception, Security, Kitchen and Food &
Beverage
 Completed daily reports on the activity taking place at night and presented same report to the Executive
and Operations Committees
Elbow Beach Hotel Paget, Bermuda 03/2009 – 11/2009
Front Desk Supervisor
 Ensured daily functional operations of the Front Desk/Reception area
 Energized standard operating procedures that were already in place for the smooth flow in the operation
of the front desk, ensuring guest satisfaction.
 Designed and implemented an employee incentive program.
Iberostar Rose Hall Beach & Spa Resorts Montego Bay, Jamaica 04/2007 – 03/2009
Assistant Front Desk Manager
 Promoted to positions from Night Auditor to Front Desk Supervisor and Assistant Front Desk Manager

2.  Trained, scheduled, and supervised day-to-day operations of the Front Desk
 Managed all guest inquiries and resolved all issues that occurred at the Front Desk
Affiliated Computer Services Montego Bay, Jamaica 11/2005 – 03/2007
Collection Analyst
 Performed collections for Carrier South Texas Region
 Maintained and collected on a portfolio of over $10M
Vista Print Montego Bay, Jamaica 09/2004 – 10/2005
Design Sales / Accounts Coordinator
 Sold products and services for design services
 Maintained strong communication and sales skills
 Met daily with management staff to discuss goals
The Ritz Carlton Golf & Spa Resort Rose Hall, Jamaica 08/2000 – 05/2004
 2003 – 2004 Administrative Assistant – Destination Services: Provided administrative support order
to enhance the groups experience at the hotel.
 2001 – 2003 Guest Recognition Coordinator – Supply guests with directions and information
regarding events, services and activities at the hotel
 2000 – 2001 Ritz Carlton Club Concierge – Assisted patrons with travels, tours, dining and resort
information
Achievements
 Member of the Eta Sigma Chapter of the Alpha Beta Gamma International Honor Society (Community
College of Philadelphia)
 Certified HIV Counselling, Testing and Referral Services through the AIDS Activities Coordinating Office
(AACO)
 Club Concierge Certified (Ritz Carlton)
 Certificate in Supervisory Management Training (Ritz Carlton)