Teri West has over 10 years of experience in customer service, project management, and administrative roles. She currently works as an Employment Service Specialist for GIGEB in Vallejo, California, where she facilitates job training workshops, develops business opportunities for clients, and helps job seekers overcome barriers to employment. Previously, she held administrative roles at GIGEB and other companies, where she managed databases, prepared reports, and provided clerical support. She aims to help clients find employment through her detail-oriented approach and strong communication skills.

1. TERI WEST (707) 655-2170 ~ teriwest1@att.net
801 Southampton Rd. #39 ~ Benicia, CA ~ 94510
SKILLS
MS Word/Excel Workshop Facilitation Project Management
Customer Service Database Management Business Development
Typing 50 wpm Detail Oriented Resume Writing
RELEVANT EXPERIENCE
Employment Service Specialist
GIGEB ~ Vallejo, CA 2012 – Present
 Supervision of the Solano County Welfare to Work Program participants
 Facilitate 5 day Job Club and 3 week Job Search classes, as well as instructional workshops
 Present information using a variety of instructional techniques or formats, such as role playing,
simulations, team exercises, group discussions, videos, or lectures
 Provide professional resume for each participant prior to job search activity
 Identify barriers to employment and provide possible solutions to clients
 Maintain heavy case load, tracking and documenting participants activity
 Support job seekers by providing leads, empathy and motivation
 Communicate with Health and Social Services’ case workers daily via CalWIN, email or phone
 Develop business, or job opportunities for clients via ‘cold calling’
 Develop donations of interview appropriate clothing for clients via ‘cold calling’
 Employment Development and Employment Retention Team Member
Administrative Assistant
GIGEB ~ Vallejo, CA 2010-2012
 Utilized county database to obtain class schedules for various Welfare to Work Ready Center programs
 Maintained daily, weekly and monthly tracking of program participants for Employment Service
Specialists, Program Manager and County Welfare to Work workers
 Conferred with Employment Service Specialist and County workers regarding data for monthly reports and
participant needs and activity
 Prepared multiple monthly reports and office and janitorial supply order
 Managed office flow, clerical support and reception
Bookstore Director
Center for Spiritual Awareness ~ Sacramento, Ca 2009-2010
 Completed store set-up, including bringing in new lines of merchandise
 Handled purchasing, merchandising and inventory control
 Directed staff of volunteers and employees
Administrative Assistant
Clear Equity ~ Sacramento, Ca 1997-2009
 Collected and organized loan paperwork
 Tracked loans with lender, communicated with borrowers
 Assisted realtor with selling and buying property
 Coordinated and supervised re-modeling projects
EDUCATION
Associate of Arts, English Chattanooga State Community College Chattanooga, TN