1. WILLIAM L. FLOYD
billyfloyd@gmail.com
Objective
*To use my education, knowledge, and experience to develop and maintain
the computer and networking system of an organization that values my ability
to learn, encourages independent thought, and accepts my drive to succeed.*
Education History
Completion Date Issuing Institution Qualification Course of Study
08/2001 Saint Leo University Bachelors Degree Computer Information
Systems
• Bachelor of Science (Computer Information Systems)
• Bachelor of Arts (Business Administration)
05/1997 Citrus High School High School Diploma General Education
• General Education Class High School Diploma
Experience
• Expert in all aspect of Microsoft Office 97, 2000, 2003.
• Expert in all aspects of Microsoft Windows 2000, ME, XP, XP PRO, XP 64bit,
Vista.
• Extensive experience with network operations, installations and network
maintenance.
• Thorough experience with MAC OS X, iLife Suite.
• Thorough experience in image editing with gIMP, Adobe Photoshop CS 2 - 4,
ImageReady.
• Thorough experience with digital music production with Cool Edit Pro, Adobe
Audition, Sonar, Cakewalk, Reason, GarageBand, and Logic 8
• Thorough Experience with live music showcase productions with fully integrated
lights and sound.
• I have thorough, personal experience with marketing, advertising, venue booking,
writing, recording, engineering, rehearsal scheduling, travel and lodging
arrangements, managing expenditures and the ongoing maintenance of all

2. equipment. Managed and successfully completed band tours to Jacksonville,
Tallahassee, Pensacola, Palm Bay, Tampa, Clearwater, Saint Petersburg,
Gainesville, Bradenton, Cocoa Beach, Melbourne, Daytona, Orlando and
throughout the State of Florida.
• Band Name: Smilin' McGee [Smilin' McGee Music LLC.]
• Band Name: Billy Floyd [Billy Floyd Music LLC.]
Employment History
Front of House Manager / Senior Bartender
11/2002 - 05/2009 Outback Steakhouse Orlando, FL
• Supervised all aspects of opening procedures and ensured the ongoing success
and flow of business.
• Maintained the working order and diligence of all Front of House positions
including: Host/Hostesses, Bussers, Servers, Take Away Employees, and
Bartenders
• Administered opening interviews and assessment exams
• Administered Pier 1 Interviews and took part in the managerial decisions needed
to move forward with hiring and firing.
• Cash balancing per server, Cash balancing of Takeaway and Bar drawers,
reconciling of all credit transaction and all nightly restaurant comps and deletes.
Server / Head Wait
11/2002 - 05/2009 Outback Steakhouse Orlando, FL
• Facilitated simultaneous parties and events, multiple tables, and back of house
maintenance work to ensure our success.
• Performed restaurant opening and closing duties and maintained a successful
and positive environment during working hours.
• Acted as the main communication between the guests wants and the restaurants
abilities.
• Ensured that our ability as a successful restaurant was pursued with vigor and
achieved with ease.
• Cash balancing per server, cash balancing of Takeaway and Bar Drawers,
reconciling of all credit transactions and all nightly restaurant comps and deletes.
America Online Software Maintenance Technician
04/2003 - 02/2004 Software Spectrum Tampa, FL

3. • Tier 2 Technical Support for America Online.
• Performed troubleshooting tasks working with multiple versions of AOL.
• Performed duties using integrated troubleshooting tools to diagnose and remedy
connectivity problems over Cable, D.S.L. and dial up connections.
Network Services Information Technology Specialist
05/1998 - 08/2001 Office of Information Technology at Saint Leo St. Leo, FL
University
• Assisted with the installation of the campus wide intra net and network
peripherals including 10baseT/100baseT Routers, Hubs and Switches.
• Maintained high speed network and Faculty/Staff consoles.
• Maintained student laptops and personal computers.
Certifications
Certification Title Issuing Organization Completion Date
Cable Networking Tech Certification Software Spectrum 06/2003
Serious Sanitizer Certification Outback Steakhouse 01/2007
Wine and Beverage Certification Outback Steakhouse 01/2007
Certified Service Trainer Outback Steakhouse 01/2007
Certified Management / Key Training Outback Steakhouse 09/2006
Memberships / Interests
• Member of Tau Kappa Epsilon International Fraternity
• Member of Sigma Chi Omega Local Fraternity
• Founding Father of Kappa Lambda Local Fraternity
• Held Greek Council Public Relations Chair for 2 consecutive years (2000, 2001)
• Held Greek Council Representative Position for the Student Government Union
for 2 consecutive years. (2000, 2001)
References

4. Charles Stewart, President
Mr. Bo Jingles Inc
3752 Millstone Dr
Casselberry, FL 32707-5908
407-696-6300
Business reference known for 2 year(s).
Larry Losciale, Owner
Easy Modern Living Inc
5144 S. Atwood Terrace
Inverness, FL 34452
352-344-2847
Personal reference known for 5 year(s).
Calvin Phillips, Front of House Manager
Outback Steahouse Inc.
375 Milano Lane Apt. 106
Melbourne , FL 32940
407-361-4404
Business reference known for 5 year(s).