Doug Rosewarne is seeking a position in operations management where he can utilize his 15+ years of experience in operations, supervision, training, and program development. He has a background in mortgage processing, sales, and management roles for companies in destination management, personal concierge services, banking, and retail. His experience also includes financial analysis, marketing, and customer service. He holds a Bachelor's degree in Organizational Communications from the University of Central Florida.

1. DOUG ROSEWARNE
14461 Golden Rain Tree Blvd, Orlando, FL 32828 | H: 407-482-7988 | C: 407-687-8988 | TDRosewarne@gmail.com
EXECUTIVE SUMMARY
To work for a progressive organization in a highly motivating and challenging environment that provides
the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal
while achieving my personal goals.
Core Qualifications
∙ Operations Management ∙ Communicates Effectively
∙ Supervision and Training ∙ Knowledge of Orlando metropolitan area
∙ Computer-savvy ∙ Knowledge of Mortgage Industry
∙ Policy/program development ∙ Attention to detail
∙ Ability to multi-task
∙ Mortgage Processing
Professional Experience
10/2014 to Present Operations Manager
AlliedPRA, Destination Management Company – Orlando, FL
Responsible for the logistical management and operation of programs and serves as
the primary contact for the client during the pre-planning and operation of the client’s
program.
• Works with the GM and/or NSAM on program transition. Keeps accountability
files updated
• Prepares, trains and directs field staff of responsibilities on all programs
• Negotiates and sells additional items for programs
• Orders, confirms and re-confirms all suppliers, develops relationships with
supplier partners, keeps updated insurance certificates, negotiates and contracts
terms-of-service and price including, but not limited to: service expectation
levels, guarantees, cancellation, billing information, directions, etc
• Responsible for all program financials including closing details
• Conducts site inspections and pre-con meetings with client/hotel
• Works closely with hotel/venue representatives
• Complete program follow-up reports, approves field staff payroll and expense
sheets, reconciles program advances and submits expense reports to accounting
according to SOPs
12/2008 to 9/2014 Operations Manager
Suntastic Services - Celebration, FL
Responsible for the daily operations of the entire Personal VIP Concierge Service
• Creation, design and implementation of promotional and marketing materials,
website, and social media
• Managing the recruitment of future concierges and their continued education
• Control of all monies received to ensure deposits; Processing of invoices
and payroll
• The booking and assignment of all guests
• Handling all communications with guests, partners & charitable
organizations
• Responsible for guest follow up and recapture of past business

2. • Resolving any and all issues guests may have; Making sure that all guests
receive the utmost service through training and information gathering,
including familiarizing myself with the Central Florida local area
07/2007 to 11/2008 Sales Production Associate
Wachovia Mortgage - Orlando, FL
• Assist high volume producer with processing and closing of financial
transactions
• Analyzing customer financial standings, budget and cost breakdown
• Maintain customer contact throughout process
• Assist with creating marketing pieces, file maintenance, pricing, and
maintain up to date product knowledge
01/2006 to 07/2007 Processor III
Regions Bank, formerly AmSouth Bank - Orlando, FL
• Review and process documentation for consumer/residential loan
applications based on lender requirements
• Verification of employment and finances/assets
• Communicated with both Mortgage Originator as well as client with status
updates
• Prepare packages for underwriting and closing
• Order and review of credit reports, title searches, and appraisals
01/2004 to 01/2006 Financial Services Representative
American General Financial Services - Maitland, FL
• Involved in all aspects of lending including generating, processing,
underwriting applications, and closing loans for new and present customers
• Focus placed on reduction of delinquent accounts and collections
• Responsible for maintaining records and balances; forecasting of cost
benefits
• Analysis of customer cost control
• Additional focus on reduction of liabilities. Consumer and Real Estate loan
production
02/2001 to 03/2003 Store Manager
Radio Shack - Orlando, FL
• Maximized productivity and profitability to assure sales/profit gains
• Handled cash receipts, deposits
• Responsible for maintaining inventories and product orders
• Recruited, trained, and managed multiple employees
EDUCATION
1997 to 2002 Bachelor of Arts: Organizational Communications
University of Central Florida - Orlando, FL, USA
AFFILIATIONS
Charter Member, Phi Sigma Pi National Honors Fraternity
Executive Board Member and active Alumnus of Alpha Tau Omega Fraternity