1. C. Gibbons
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Clifton G. Gibbons
517 Woodvale Rd, Prattville, Alabama 36067
Home: 334.365.0936 ● Cell: 334.233.2138
Email: clifton@wowway.com
Professional Summary
Accomplished graduate with academic and professional experience in Information Systems, Business
Administration and Computer Technical Support. Strengths include project leadership, meticulous
attention to detail, staff training and learning new concepts and core functions with exceptional ease.
Accomplishments
 Numerous customer service awards from Primed Physicians and Teletech.
 Top Performer award from Teletech.
 Development of training programs for Teletech and Housing and Residence Life.
 President for an on campus diversity group where I was instrumental in the founding of new annual
program initiatives that highlight the group and campus diversity.
 Guest panelist for educational discussions on diversity and southern hospitality.
Skills
 Team Leadership
 Detail Oriented
 Highly Organized
 Critical Thinking
 Adaptability
 End User Support/Technical Support
 Microsoft Office Proficient
 Hardware/Software Installation
 Troubleshooting
 Project Management
Education
Master of Science: Cybersecurity - Summer 2017
Liberty University Online - Lynchburg, Virginia
 Emphasis: Network Analysis and Digital Forensics
Master of Arts: English Studies - Discontinued
Auburn University Montgomery - Montgomery, Alabama
 Emphasis: English Composition and Dramatic Expression
Bachelors of Science: Business Administration and Information Systems - Fall 2012
Auburn University Montgomery - Montgomery, Alabama
 Emphasis: Network Systems Development
Work History
Residence Life Coordinator, 07/2013 to 05/2015
AUM Housing and Residence Life – Montgomery, Alabama
 Screened, hired and supervised new housing personnel.
 Ensured the safety and well-being of 700+ residence between 9 physical locations.
 Managed and oversaw the daily functions of a professional office, including the purchase,
inventory and distribution of all office supplies.
 Organized open-house tours, in excess of 800+, for new/perspective residents and guests.
 Coordinated and developed all campus events led by administration, staff and various campus
departments.

2. C. Gibbons
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Computer Lab Manager & Helpdesk Associate,08/2009 to 12/2013
AUM Information Technology Services – Montgomery, Alabama
 Supervised the day-to-day operations of a major academic computer lab.
 Provided base level IT support, in a fast-paced environment, to students, administration, faculty
and staff.
 Delivered outstanding customer service through the configuration of wireless connectivity on
various operating system platforms such as Windows, Apple, Android and iPhone systems.
 Administered user privileges via Active Directory and MS Exchange Server systems.
 Created and developed training manuals for new hire staff.
 Performed system updates on lab computers.
Patient Registration Specialist, 05/2004 to 03/2008
Primed Physicians, Inc. – Montgomery, Alabama
 Registered both new and returning patients within a fast-paced environment.
 Adeptly managed a multi-line phone system and pleasantly greeted all patients.
 Verified patients’ healthcare coverage eligibility via either telephone or internet sources.
 Maintained strict confidentiality of patient information according to HIPPA guidelines.
Service Dispatcher, 03/2003 to 01/2004
Montgomery Coca-Cola – Montgomery, Alabama
 Directed the duties of five (5) Fountain Service Repairmen.
 Gathered, logged and monitored all service repair requests.
 Investigated and resolved customer inquiries/complaints in a timely manner.
 Communicated alternate routes for service repairs due to inclement weather and/or traffic delays.
Technical Support Representative, Helpdesk and Webmaster, 04/1999 to 11/2002
Teletech Holdings (Verizon Online) – Fairfield, Alabama
 Managed incoming calls in a complex, fast paced and constantly evolving environment.
 Provided IT support in the configuration of internet based network connections including: ISDN,
DSL, 56k Dial up and network routers (Cisco, Netopia and Linksys).
 Provided software support for online services that include Microsoft Outlook/Outlook Express,
Eudora, CuteFTP and FTP Pro.
 Accurately researched, resolved and documented customer service issues using the REMEDY
ticket tracking system.
 Successfully selected, trained and managed the production activities of 12 email response
administrators.
 Provided helpdesk support for Level 1 and 2 technical support representatives.
References
References upon request