Connie Shaw has over 20 years of experience in client services roles. She has expertise in providing outstanding customer service and meeting organizational objectives by anticipating needs. She is skilled at prioritizing tasks, making independent decisions, and ensuring client satisfaction. Her most recent role was as a Domestic Manager, where she oversaw general household operations and managed schedules and events for both children and adults.

1. CONNIE SHAW
Connie Shaw 720.273.8726 connieshaw62@gmail.com
CLIENT SERVICES SPECIALIST
720.273.8726 | connieleighshaw@gmail.com
CAREER SUMMARY
Experienced, mature, innovative and energetic Client
Services Specialist with expertise in providing
outstanding customer service to client and team members,
and meeting organizational objectives intuitively and
proactively by anticipating needs and providing efficient
solutions. Excels at liaising between management and
department heads and in assisting with planning,
implementation, deployment, and maintenance of client
accounts. Provides stellar support of sales teams, clients,
marketing and technology to create a welcoming, client-
focused environment. Skilled in prioritizing and
accomplishing tasks, making independent decisions and
wholly committed to client satisfaction. Extensive
knowledge of, and experience with, consumer products and
services.
SKILLS + EXPERTISE
♦ Strong verbal and written communication skills
♦ Proven ability in prioritizing and accomplishing
tasks
♦ Ability to take decisions independently as well as
work in a team environment
♦ Excellent customer service skills and committed to
customer satisfaction
♦ Self-starter, detail-oriented, and diligent individual
♦ Strong computer and interpersonal skills
EDUCATION
Associates Degree
Early Childhood Education
Arapahoe Community College
PROFESSIONAL EXPERIENCE
Private Home, Denver CO 2007 – Current
DOMESTIC MANAGER
Oversee and manage the general operations of the home for
an extended household. Manage the household’s schedules
and calendars. Event planning, organizing, and coordination
for adults and children in the household. Arrange
appointments for personal and professional needs. Schedule
home maintenance and repair work, and supervise the
project. Handle household bills and administrative duties.
Run errands and perform necessary tasks. Supervision of
children, individually and in large groups. Shop for food,
supplies, and other requested items. Responsible for home
cleaning duties, cooking meals for the family, laundering and
putting away clothing, changing linens, and oversight of
employer’s finances and valuables.
Norwegian Cruise Line America 2006 – 2007
SENIOR ADMINISTRATIVE ASSISTANT
Primary contact for passengers and crew. Training and
oversight of junior receptionists in policies and procedures,
including emergency management. Manage front desk
schedules and liaise with housekeeping, finance, restaurant,
and security. Inventory and order supplies from hotel store
weekly. Oversee embarking and disembarking passengers
efficiently and in a timely way to ensure superior guest
experience.
Jackson National Life Insurance Company 2000 – 2005
POLICY OWNER SERVICE REPRESENTATIVE +
VA CLAIMS PROCESSOR
Manage multi-line phone system for incoming and outgoing
calls. Place client trades as required. Place follow-up calls to
clients and investors to ensure satisfaction. Process investors
time-sensitive requests as they come in. Train new team
members. Manage and successfully complete other time-
sensitive projects.
American Century Investments 1997 – 2000