Darcy Raphael is an experienced professional with over 15 years of experience in hospitality, customer service, and executive assistance roles. She has a proven track record of success in roles like reservation sales agent, office manager, executive assistant, and more. Raphael has strong technical skills including Microsoft Office, scheduling and calendar management software, and hotel/hospitality systems. She is known for her attention to detail, customer focus, and ability to successfully manage projects, budgets, and teams.

1. Darcy Raphael
240-498-4054
darcy.raphael@gmail.com
Enterprising, hardworking, technically skilled professional known for accuracy, attention to detail and exceptional customer service. Successfully
partners with and assists others to promotean environment of teamwork. Makes sound decisions through analysis that achieve/exceed desired results.
Skills:
 Project design and implementation
 Excellent customer service relation skills
 Excellent Data entry skills
 Weekly Union scheduling and Payroll
 Excellent reception skill
 Calendar management through Outlook
 Strong reporting and organization skills
 Team leadership and individual contributor
Computer Programs: SFA Web, Delphi, NGS, LMS, PMS, Marsha, Microsoft Office Suite (PowerPoint, Word, Excel, Outlook), Lotus Notes
Work Experience:
Reservation Sales Agent 03/2015 - Present
Wild Dunes Resort
Duties include vacation sales and rentals for over 500 properties
Accomplishments:
 Representing Wild Dunes Resort and creating a complete vision of all properties
 Meeting and exceeding all sales goals
 Constant phonecoverage
 Working professionally with all departments on property fromgroup sales to front desk at hotels
 Gained thorough knowledge of all computer systems used on property
 Accurately working with percentages and all math tasks
Office Manager/Executive Assistant 03/2013 – 10/2014
VINCI Concession USA
Duties include complete support for the President, Business Development Director and Project Manager North America
Accomplishments:
 Making extensive travel arrangements, Domestic and International
 Complete management of company’s expenses and monthly payments
 Solely in charge of company corporatecard and tracking payments for travel and expenses
 Meeting and conference set-up in house and out, AV, catering, etc.
 Creating letters, emails, Excel charts and PowerPoint presentations
 Ordering office supplies
 Tracking and payment of all monthly travel reimbursements to VINCI executives
 Phone coverage
Executive Assistant to CEO 05/2012 – 12/2012
Hadassah International
Duties include complete support for the CEO of the largest Non-profit women’s organization in the USA
Accomplishments:
 Duties include scheduling meetings, conferences and conference calls
 Meeting and conference set-up and break –down, including ordering catering and audio visual when needed
 Creating letters, emails, memos, Excel charts and PowerPoint presentations for CEO
 Monitoring email and phonecalls for CEO
 Making all travel arrangements, Domestic and International
 Complete management of CEO’s calendar through Outlook
 Solely in charge of CEO’s corporatecard and monthly budget

2. Executive Coordinator for Housekeeping andRooms Department 11/2010 – 05/2012
New York Marriott East Side Hotel – New York, NY
Duties include weekly payroll and daily scheduling for over 175 Union employees. Solely in charge of ordering weekly all guest room supplies
and housekeeping cleaning supplies for a 650+ room hotel. Complete control over the Room’s department budget and timely payment of all
invoices monthly. Complete responsibility of tracking, documenting and maintaining all associates vacation and time off requests.
Accomplishments:
 Gained thorough knowledge of Marriott Payroll and EmployeeScheduling program LMS
 Responsible for weekly and timely scheduling for over 175 Union Housekeepers and Housemen
 Responsible for weekly and timely payrolladministration and completion for all Housekeeping associates
 Working with all associates to ensure fair distribution of time-off and vacation requests
 Complete responsibility for ordering all cleaning and room amenities for entire 650 room hotel
 Complete responsibility for Housekeeping Department budget of over 175k per period, maintaining checkbook and timely payments
to all vendors
 Responsible for responding in a timely manner to all quest requests and offering excellent service
Executive Sales Assistant 08/2007 – 11/2010
Marriott International –Regional Sales Office – Gaithersburg, MD
Executive Sales assistant for the Baltimore full service team, representing five properties and six sales managers.
Accomplishments:
 Gained thorough knowledge of thebusiness processes, from initial lead to event completion
 Responsible for thetimely and accurate reporting for five Marriott Sales Managers
 Creates multiple contracts, proposals and addendums for Sales Managers daily
 Assists Sales Managers in building opportunities and turning programs in SFA and Delphi
 Completes tasks in a timely manner, applyingdedication, can-do attitudeand strong work ethic
Catering Coordinator 01/2006 – 08/2007
B.F. Saul – Holiday Inn, Gaithersburg, MD
Responsible for generating all reports, customer inquiries and contract generation for two Directors and three Managers.
Accomplishments:
 Was involved in scheduling appointments and sitetours of hotel for clients
 Worked directly with clients to create their vision and assure a smooth result from start to finish
 Was responsible for creating marketing campaign that generated more group business for the hotel
 Creatively designed Bridal and Mitzvah expos and tastings. Secured vendors, created menu with hotel chef
 Accurately generated daily and weekly production report to help Sales Managers productivity
Hospitality Coordinator 10/2004 – 01/2006
Mercer Human Resource Consultants, Washington DC
Responsible for excellent presentation of company through phone communication, sales and meeting coordination including catering.
 Coordination of all Audio visual equipment, internet and video conferencing setup
 Worked as temporary front desk receptionist whenever needed
 Planned creative privateevents for Mercer to enhance employee productivity
 Complete responsibility for the maintenance and operation of four kitchens and six conference rooms
 Created PowerPoint presentations for Consultants
 Booked meetings through Outlook for consultants, and ordered all catering for meetings
Education:
A.A. Degree in Hospitality Management – Montgomery College-Rockville, MD
Paralegal Studies – University of Baltimore Law School – Baltimore, MD
Theater Studies – Actor Studio - New York, NY
Honors and Internships:
 Member of Phi ThetaKappa
 J. Willard and Alice S. Marriott Scholarship 2005-2006
 J. Willard and Alice S. Marriott Scholarship award of Academic Excellence -2005-2006
 Internship Fall 2004 – Marriott Hospitality Center/Montgomery College
 Recipient of National Association Educational Foundation Food Protection Manager Certificate
CorporateTraining:
 Harvard Manage Mentor courses – “Leading a Team”- “Writing Skills” – “Stress Management” – “Becoming a
Manager”
 All required Marriott Learning programs for SFO and SFA
 All required Marriott Certification programs