Milton Reid has over 26 years of experience in food and beverage management. He is currently the Food & Beverage Director at Sonesta Maho & Sonesta Ocean Point Beach Resort & Casino St Maarten, where he manages both hotels and helped open and manage the $25 million Sonesta Ocean Point. Reid has extensive experience in various roles such as Assistant Food & Beverage Director, Food & Beverage Manager, Assistant Food & Beverage Manager, and Maitre D' at top resorts in the Caribbean. He is highly skilled in areas like budget controls, staff training, and ensuring high levels of customer satisfaction.

1. MILTON REID
Address: 11 Neil Road Maho St Maarten
Telephone (721) 520-7517
Email: miltonfluffy@yahoo.com
Food & Beverage Director
26+ years of experience
Highly motivated and skilled professional, willing to relocate, seeks career advancement within a dynamic, high
growth organization that welcome fresh ideas, initiative, dedication and experience through vision and
leadership.
Areas of Expertise
 Standard Implementation Training and development
 Food & Beverage Direction Customer Satisfaction
 Quality Upgrades Staff Scheduling & Payroll Procedures
 Budget controls Hands on approach
Hospitality Proficiency
Proven Methodology:
 Driven profitability via aggressive improvements that resulted in increased client and revenue growth.
 Skillful coordination of successful events for discriminating guests including celebrities and dignitaries.
 Improvement of presentation and quality of service delivery
 Successful empowerment of staff fostering initiative and performance.
 Ensures quality of service and customer satisfaction is afforded its highest priority
Career Path
Food & Beverage Director
Sonesta Maho & Sonesta Ocean Point Beach Resort & Casino St Maarten
August 2011 – Present
Accomplishment
Manage two Hotels Sonesta Maho & sonesta Ocean Point
Part of management team to open and managed the $25 USD million dollar new Sonesta Ocean
Point St. Maarten
www.sonesta.com/oceanpoint

2. Refurbishment of restaurants & buffet area
Developed, trained and promoted human capital
Over the past three years consistently achieved at least 10% savings on operations budget
Assistant Food & Beverage Director
Secrets Resort & Spa Jamaica
July2010 – July 2011
Accomplishment - Improved guests scores in the high eights and nines; consistently met the preferred
standard of inspection
www.secretsresorts.com/st-james-montego-bay
Food & Beverage Manager
Sandals Royal Caribbean & Offshore Private Island Jamaica
December 2009 – July 2010
Accomplishment - Improved and maintained guests scores from 3.9 to 4.4 within six months
www.sandals.com/main/royal/rj-home/
Assistant Food & Beverage Manager
Beaches Turks & Caicos Resorts Villages & Spa
2008-2009
Accomplishment - Improved and maintained guests scores 4.1 to 4.4
Part of management team which opened the USD$120 million dollar Italian Village; successfully
opened and managed four additional gourmet restaurants & three bars a total of sixteen restaurants
& fourteen bars
www.beaches.com › Resorts › Beaches Turks & Caicos
Regency Palms Grace Bay Providenciales Turks & Caicos
Banquet Manager 2008-2008
Major Functions:
Accomplishment
Exceeded guests expectation and retained business, increase bottom line results
http://www.regentpalmstci.com/
Responsible for managing day to day operations of the Meeting and Conference facility, along with the outside
operations of Beach and Specialty Dinners.

3. Point Grace, Grace Bay Providenciales Turks & Caicos Island
Restaurant Manager 2007-2007
Accomplishment - Worked with wine makers in food pairing of menu items; Exceeded nightly EP restaurant
budget
www.pointgrace.com
Planning, organizing, and control the activities for the entire operation. Ensured the highest level of service
was provided to our customers through on the job training with corrective and reinforcement coaching to
ensure company standards was consistently maintained.
Sandals White House, Westmoreland Jamaica
Maitre D 2005- 2007
Accomplishment
Part of management team to open a 320 room Resort containing seven restaurants & five bars
Within a year became the number # 1 Resort of sixteen resorts in the Sandals/Beaches Brand.
www.sandals.com/main/whitehouse/wh-home/
Major Functions:
Planning, organizing, and control the activities for the entire operation. Ensured the highest level of service was
provided to our customers through on the job training with corrective and reinforcement coaching to ensure
dining room standards was maintained, simultaneously motivating staff to perform to their optimum.
Beaches Turks & Caicos Resorts & Spa
Restaurant manager 1999-2004
Major Functions:
Planning, organizing, and control the activities for the entire dining operation. Ensure the highest level of
service was provided to our customer through on the job training with corrective and reinforcement coaching to
ensure dining room standards were maintained, simultaneously motivating staff to perform to their optimum.
Sandals Montego Bay
Waiter 1994-1999
Major Functions:
Responsible for serving and delivering outstanding customer service to each guest at the resort
Jack Tar Village
Waiter 1988-1994
Major Functions:

4. I started my career at Jack Tar village and worked my way up through the restaurant division learning all
aspects of this most important department. Learned how important developing relationship with the customer,
coworkers and the executive chef was in providing excellent customer results.
Education
Global university for Lifelong Learning 2009
Customer Service /Hospitality & Tourism - Certificate
Customer Service /Hospitality & Tourism - Diploma
Customer Service /Hospitality & Tourism - Associated Degree (Pending)
School of Higher Learning, Havana Cuba 1999
Certificate in advance Spanish (Credit)
School of Language & Computers, Havana Cuba 1997
Certificate in Spanish - Second Level
References
Donald Dagenais: Managing Director Beaches Resorts Turks & Caicos
ddagenais @ grp.sandals .com
Christian Struckl: General Manager Thistle Poole
Cstruckl@hotmail.com
Karl Bourne: General Manager Sonesta Great Bay St Maarten
Karl Bourne@greatbaybeachresort .com