Patricia Desmond has over 15 years of experience working as an executive receptionist for various financial and professional services firms. She has a proven track record of providing excellent reception services, including screening calls, greeting visitors, booking meetings, managing calendars, and overseeing catering. Desmond is skilled in using Microsoft Office, Outlook, and conference room booking software. She maintains a polished professional image and interpersonal skills to ensure smooth front office operations.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
1. Patricia T. Desmond
485 Gramatan Avenue, 5J · Fleetwood, New York 10552
(914) 255-2199 · patriciadesmondny@gmail.com
E x p e r i e n c e
Receptionist (Consultant)
Barclays November 2015 to Present
• Coverage of the reception desks, phones, meet & greet and associated services for multiple trading floors and departments, including
senior executives, legal, investments and analytics.
Morgan Stanley Summer 2015
• Preformed floating and fixed reception services for the Investment Banking Group, Corporate Headquarters, and the trading floor.
• Extensively used the Datacraft Hospitality suite for conference room booking.
Executive Receptionist
The Renco Group 2014
• First point of contact for this industrial investment holding company's busy executives.
• Provided sensitive and critical reception services to the high-profile founder, the firm's executives, clients and guests in a heightened
security environment. All calls screened, evaluated and appropriately dispersed.
• Provisioned extensive catering daily, both breakfast and lunch, for up to 70 in conference and board rooms. Maintained pantry.
Executive Receptionist
Permal Group 2009 through 2013
• Lead contact in the Office of the Chairman. Extensively covered the Chairman's and Vice Chairman's phones.
• Routed calls on the main line. Greeted clients, booked conference rooms, sorted mail, managed catering.
Executive Receptionist (Consultant)
JPMorgan Chase & Co.
Asian and European Investment Banking Group and Corporate 2008
Office of the Chairman, The Gallery 2007
Receptionist, Part-time
Mark L. Kornspan ea, Accounting & Tax Services 2005 through 2007
• Oversaw the careful screening and resolution of inbound calls. Extensive use of Outlook for scheduling appointments.
Executive Receptionist
Grotta, Glassman & Hoffman 2004 through 2005
• First point of contact for prominent human resources law firm, directed all in-bound communications.
• Managed, maintained, and inventoried law library. Oversaw general facilities and office supplies upkeep. Greeted and directed clients
and professionals. Scheduled/managed conference rooms, ordered food and beverages for meetings and events. Sorted and logged
legal mail.
Executive Receptionist
Mercer Human Resource Consulting 2001 through 2003
• Executive Receptionist for senior management at Mercer Consulting and Marsh & McLennan companies. Greeted all visitors,
scheduled meetings, maintained calendars, performed detailed and accurate call screening and message taking,
• Information Center reception duties entailed screening and routing high-traffic phone calls, welcoming visitors, distributing
printed media, and faxing.
• Booked conference rooms via Outlook and Excel, published daily and weekly group schedules, managed in-office events, and
coordinated supply orders.
S k i l l s & C a p a b i l i t i e s
Possesses exceptional interpersonal skills with an extremely polished professional image. Adept at pleasantly applying courtesy
and tact to ensure smooth office operation. Technical skills include general Microsoft Office (Outlook, Word, basic Excel), Lotus
Notes, Google services, Android, Datacraft Hospitality and Internet research. Expert on a wide variety of phone systems and
office equipment.
