Maria Garcia has over 5 years of experience in customer service roles. She has worked as a scheduling coordinator, customer care representative, front desk agent at a resort, customer service representative at a bank, and concierge. Garcia has a high school diploma and an Associate's degree. She is fluent in both English and Spanish and proficient in Microsoft Office programs.
Detail oriented Customer Service Representative with over 12 years of experience in the cable-TV industry.
Processed and analyzed direct sales orders in fast-paced high-risk environment. Skilled in processing payrolls, in balancing spread sheets within an Excel environment. Flexible to function in both a self-directed or team environment. Delivered superior customer service that exceeded company standards. Trained staff at all levels.
Steve Cochran, Blue Ridge Sustainability Institure Principle and Energy Action Council Steward, describes efforts to mobilize the business and financial communities in support of energy upfit activities.
Detail oriented Customer Service Representative with over 12 years of experience in the cable-TV industry.
Processed and analyzed direct sales orders in fast-paced high-risk environment. Skilled in processing payrolls, in balancing spread sheets within an Excel environment. Flexible to function in both a self-directed or team environment. Delivered superior customer service that exceeded company standards. Trained staff at all levels.
Steve Cochran, Blue Ridge Sustainability Institure Principle and Energy Action Council Steward, describes efforts to mobilize the business and financial communities in support of energy upfit activities.
Mariano Salinas - Obligaciones del empresario frente a las instituciones por ...Cerem Business School
Presentación de la videoconferencia sobre "Obligaciones del empresario frente a las instituciones por la contratación de trabajadores" por el profesor Mariano Salinas en Cerem Business School.
E-commerce doesn’t just happen. It takes a coordinated effort of several different parts of the organization including Sales, Marketing, IT, and Finance to make it run smoothly within an organization. In this session, leading e-commerce sellers will talk about how they developed their e-commerce teams to be able to respond quickly, efficiently, and effectively to multiple and varied buyer e-commerce integration requests.
2016 07 26 Webinar pakadoo & Microsoft (forwerts)pakadoo Nachname
Mit der innovativen work-life-logistics von pakadoo können Arbeitnehmer ihre Privatpakete ganz offiziell im Unternehmen empfangen und retournieren. Das spart unnötige Wege, eine Menge Zeit und schont die Umwelt.
Erfahren Sie im Webinar, wie pakadoo mit Microsoft Azure sein innovatives Konzept entwickelt hat und warum sich die Cloud-Lösung durch ihre Skalierbarkeit ideal für Start-ups und deren Geschäftsideen anbietet.
1. MARIA I. GARCIA
3875 San Pablo Rd S
Jacksonville FL, 32224
Telephone: 904-894-8896 / e-mail: mgarciajax@gmail.com
WORK EXPERIENCE
December 2015-February 2016
ALIGN NETWORKS
Scheduling Coordinator
Communicate information to different types of external customers: patients, clinics, insurance
companies, and doctors
Update existing referrals with information received from internal/external customers
Answer incoming calls about company and department protocol
Schedule patients’ initial evaluations within 48 hours of receiving referral
Document all information and updates on patient referrals into Align Networks Operating System
August 2015-December 2015
INCOMM
Customer Care Representative
● Answer calls in timely manner in accordance with InComm goals for call intake;
● Provide timely, accurate and courteous responses to the customers concerns or questions in
accordance with Incomm’s regulations.
● Perform basic Cardholder Customer Service functions in an accurate,timely and courteous
manner; i.e. Lost/Stolen Cards,forgotten PINs.
● Process trouble tickets on customer service issues
● Receive Cardholder Visa Card registration calls and order Visa Cards via the Customer Service
website
● Meet reporting requirements as designated by Supervisor or other InComm Management;
including but not limited to AUX time, quality scores,hold time, and availability
2. April 2015- August 2015
ONE OCEAN RESORT AND SPA
One Touch Agent
● Answer all incoming calls as PBXoperator and dispatch them to the correct departments
● Make all room and restaurant reservations using Epitome and Open Table reservation
software
● Input all in room dining orders correctly using PosiTouch point of sales system
● Answer any questions concerning the resort,spa, and restaurant from external and internal
callers
● Resolve all guest complaints in a polite and professional manner
● Work closely with the signature docent service by relaying all guest requests to the docent
● Perform night auditor duties on overnight shifts
July 2014 – March 2015
CITIBANK,Jacksonville, FL
Customer Service Representative
● Phone Agent Customer Service/Sales & Solutions
● Resolve customer issues in a prompt, professional and friendly manner
● Identify customer needs; review and update activity on accounts
● Promote and sell products and services to meet goals
● Build and maintain rapport with customers
● Attend training to update product knowledge
Oct 2012-April 2014
ASHFORD COURT ASSISTED LIVING,Jacksonville Beach,FL
Concierge
● Greet residents and provide general assistance to visitors, prospective residents, and families.
● Answer telephones, transfer calls, and take messages for staff members.
● Maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance
request work orders.
● Assist other departments with administrative functions.
3. EDUCATION
Aug 2008 June 2010
High School Diploma: Mandarin High, Jacksonville, FL
Jan 2011-May2014
Associates in Arts: Florida State College at Jacksonville, Jacksonville
REFERENCES
Kristy Synnott
Coordinator of Student Life and Leadership
Florida State College at Jacksonville
South Campus
Florida State College at Jacksonville
11901 Beach Boulevard
(904) 646-2276
Valerie Harvey
Supervisor at Ashford Court Assisted Living
1700 The Greens Way
Jacksonville, FL 32250
(904) 536-4047
Heidi Marshall, Ph.D.
Professor of Student Life Skills and Introduction to Children’s Literature
Florida State College at Jacksonville
11901 Beach Boulevard
Jacksonville, FL 32246
(904) 646-2335
LANGUAGES
• Fluent in both English and Spanish
COMPUTER SKILLS
•Proficient with Microsoft Word, Excel, Outlook, Publisher, and Power Point
•Can make efficient use of internet search sites
•Passed keyboarding class at FSCJ