Andy Olday has 20 years of experience in sales, service, and hospitality management. He has a proven track record of implementing successful marketing strategies that increased customer bases, creating new procedures manuals and assessing training needs to improve processes, and being responsible for creative design of prominent social media presences. He has managed diving instruction experiences, restaurants, and hotels, with responsibilities including budgeting, financial management, planning, organizing, directing services, promoting, and marketing businesses. Olday holds several industry certifications and obtained a hospitality management degree from Newcastle, Northumberland, England.

1. March 2011 to August 2015
September 1994 to March 2011
February 2005 to March 2011
1989
Andy Olday
Professional Profile
I have 20 years of experience in sales, service and the Hospitality industry and have obtained the skills
suited for a management position that is dedicated to outstanding customer service.
Qualifications
Results-oriented
Client-focused
Excel in customer Service
File/records maintenance
Training and development
Computer proficient
Relevant Experience
Marketing
Implemented marketing strategies which resulted in significant growth of customer base.
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Design
Responsible for creative design for prominent Social Media presence.
Experience
Divers Direct Inc.
Training & Community Manager
Key West, FL
All aspects of creating revenue, marketing and sales for the SCUBA diving instruction division in the
Lower Keys and Key West area.
Manage the SCUBA Diving instruction experience in its entirety, from initial customer inquiry and
course registration through final processing of certification paperwork. Teach scuba certification
classes and generate sales of equipment to student divers.
The Rooftop Cafe & Bar
Assistant Restaurant Manager
Key West, FL
Identify and delegate responsibilities to shift leaders and staff to ensure objectives were met and
excellent service offered.
To manage the restaurant in the absence of the Restaurant Manager.
Historic Key West Inns
Property Manager ( Multiple locations)
Key West, FL
As the hotel manager for two properties I was responsible for the day-to-day management of all
aspects within the hotel and its staff. Tasks included budgeting, financial management, planning,
organizing and directing all hotel services, including front-of-house, reception, concierge,
reservations, food and beverage operations, and housekeeping while promoting and marketing the
business.
Education
Hotel & Catering Training Board
706/1 &706/2: Hospitality Management
Newcastle, Northumberland, England
Affiliations
Certificate in Fitness, Nutrition, and Wellness (NASM Personal Trainer)
Certified Master SCUBA Diver Trainer (Professional Association Of Diving Instructors)
Certified Emergency First Response Instructor (EFR)
Certified ServSafe Manager Food Handler (National Restaurant Association)
6220 Willow Beck Lane, Unit 107, Bradenton, Florida 34202 - 305 3933487 (C) - amimaging1@hotmail.com