Angel Tritschler has over 10 years of experience in customer service roles, with a proven track record of exceeding expectations through proactive communication, multi-tasking, and attention to detail. She is currently a Personal Shopper Administrator and Account Manager for AccessUSA Shipping, where she handles customer inquiries, monitors for fraudulent activity, and assists with developing their mobile app and social media presence. Previous roles include emergency dispatcher for Manatee County Sheriff's Office, facilities maintenance coordinator, and cosmetologist. References and accomplishments demonstrate her strong customer service skills.

2. Angel Tritschler
Contact Info:
941-462-5201
Petry4everr@yahoo.com
Dedicated professional with years of experience and proven proficiency in all
customer service environments. Expert abilities in multi-tasking, time
management and proactive communication. Top producer who regularly exceeds
customer expectations by building more personable relationships and expressing
great attention to detail.
Accomplishments________________________________
_____
Sept 2010- Current AccessUSA Shipping
• Personal
Shopper
Administrator
• 3rd
shift live
chat with
members,
including high
value and VIP
members
• Legitimacy checks of orders and fraudulent activity monitoring, including working
with PayPal to obtain refunds from fraudulent orders
• Account Manager for over 300,000 members, most internationally located
• Salesforce CRM utilizer, assisted IT with changes to our Salesforce platform such as
editing our personalized settings, innovating mass case deletion and creating new
processes in the company’s que routing
• Mobile App Taskforce member assisted IT & Marketing to develop the mobile app
experience. Providing enhancements, ideas, FAQS and surveys for member. Tested
user face and provided feedback of the member experience.
• Attended Advanced Trade Compliance trainings included by not limited to: ITAR,
Food & Drug Authority, Red Flags, Dangerous Goods, Export Regulations
• Direct communications with carriers such as FedEx, DHL, UPS and USPS
“Angel - is the 5star's of the show at this company” –
Andrew from the UK
“My experience dealing with Angel has been very pleasant.
Angel has been extremely helpful and has responded
professionally and shows that she has excellent customer
service and interpersonal skills”- Mary K.

3. • Improved our company’s Social Media image on sites such as Site jabber, Facebook,
Google and Trust Pilot
March 2010-Sept 2010 Manatee County Sheriff’s Office
• Emergency and non- emergency dispatcher for the public
• Phone switchboard operator
• Obtained numerous certifications in
Public Safety and Incident Management
*Public Safety Tele communicator
certified by the APCO International
*CJIS Certification presented by the Florida Department of Law Enforcement
*FEMA certification (National Incident Management System and Incident Command System
• Successfully learned how to react and stabilize callers who were mentally or emotionally distressed
in emergency events
June 2009- February 2010 1st
Choice Facilities Construction & Maintenance Company
• Mastered record keeping for technicians and clients for all work orders
• Utilized multi-tasking and quick thinking skills when locating contractors to send to a job site
• Proactively communicated with clients and technicians
February 2008- June 2009 Beef O’ Brady’s
• Multi-tasking and time management
• Kept the cleanliness of the restaurant within the Health Department expectations and standards
• Managed all monies collected during shifts and distributed the banking to night manager
October 2006- February 2008 Shear Madness
• Record keeping, Appointment booking and Schedule organization
• Acting Salon Manager in the absence of the owner
*Processed and Submitted Payroll and Banking
*Security and Alarm management for the facility
proactive COMMUNICATION, mULTI-TASKING MASTER
AND eMPATHIZING WITH CLIENTS

4. Education _________________________
Bayshore High School Bradenton, FL Diploma Received
Manatee Technical Institute Bradenton, FL Cosmetology Course
St Pete College St. Petersburg, FL Enrolled
Other Achievements________________________
Certificate of Completion- Online Mortgage Education Course for My Loan Detail
Certification for completion – Criminology & Profiling Course
Miracle Messages - Volunteer member of an organization that helps homeless record short video messages
to their long lost loved ones, which are then located through social media in hopes to reconnect the
homeless person with a loved one and get them off the streets.