Gabriela Uifalean has over 10 years of experience in hospitality management, including roles as General Manager and Assistant Hotel Manager. She efficiently managed the daily operations of hotels, implemented new procedures to improve standards and customer satisfaction, and ensured compliance with health, safety, and legal requirements. Her achievements include receiving numerous awards for her hotels' revenues, housekeeping, budgeting, and customer service.

1. GABRIELA UIFALEAN
Peveril of the Peak, Thorpe, Derbyshire, DE6 2AW
Mob: 07901 206 271
Email: gabrielauifalean@yahoo.com
PROFILE
A highly skilled business professional with over 10 years experience in hospitality, with strong commercial awareness,
who can manage and support a team of employees to ensure the achievement of all business objectives. Results
driven and highly organised with sound administrative duties that would enhance any forward thinking organisation.
KEY SKILLS AND EXPERTISE
● Team management and development
● First-class communication skills
● Prioritising workloads
● Budget coordinating
● Event management
● Excellent people skills
● Administrative and organisational skills
● HR (interviews, inductions, performance monitoring)
● Target driven
● Sales and business development
● Health and Safety reporting
● National and international experience
EXPERIENCE
2013 – 2015 General Manager – Chy Morvah Hotel, St Ives, Cornwall (HF Holidays Ltd)
• Efficiently managed the daily operations of a 40 bedroom hotel
• Implemented new procedures and developed teams in order to improve standards throughout the hotel and increase
customer satisfaction
• Devised and implemented more effective cost controls in order to adhere to overall company budget
• Enforced adherence to statutory compliance, H&S standards, legal obligations, employment law and hygiene
standards at all times
• Gained promotion from Assistant Hotel Manager
ACHIEVEMENTS INCLUDE:
• Second highest revenues in hotel chain
• Best Housekeeping and Budget Coordinating Manager in the company, 2014
• Gained a wide range of positive comments on Trip Advisor on a regular and consistent basis
• Obtained Gluten Free Caterer Accreditation from Coeliac UK in April 2015
• Awarded highest level of recognition of Five Stars by local EHO in 2014
• In 2015 was chosen from 20 managers in the company to be the Sociability and Customer Service Ambassador
2011 – 2013 Assistant Manager – Peveril of the Peak Hotel, Derbyshire (HF Holidays Ltd)
• Assisted with the daily operations of a 46 bedroom hotel including events facilities for 150 guests
• In charge of Housekeeping operations
• Coordinated the delivery of a wide range of events including weddings and other functions
• Promoted to Assistant Manager from role as receptionist
• Pro-actively responded to guest enquiries and resolved issues in a timely manner
• Performed a range of duties including managing stock control and processing bookings
• Efficiently deputised for the Manager when absent; devised efficient staff rotas and resolved staff issues

2. 2010 – 2011 Freelance Photographer - Cluj Napoca, Romania
• Worked on a range of creative projects on a freelance basis
2005 – 2010 Assistant Photo Manager/Customer Service Representative - Carnival Cruise Lines, Miami,
Florida, USA
• Pro-actively responded to customer enquiries and resolved issues in a timely manner
• Efficiently managed the inventory of retail products
• Led inductions for new members of staff
• Used sales techniques in order to sell a range of products and maximise profitability while delivering the
highest stands of customer service at all times
• Effectively liaised with colleagues and departments throughout the ship in order to achieve personal goals
2003 – 2005 Logistics Coordinator - Brixia Serv, Cluj Napoca (Romania) / Brescia (Italy)
• Worked for a Romanian / Italian expedition house with a wide network across Europe
• Efficiently sourced and developed sales with new customers; utilised effective language and negotiation skills
in order to reach demanding targets
• Performed a range of duties including raising invoices and communicating accurate information to clients,
maintained and updated customer records
• Effectively liaised with Customs Office to co-ordinate prompt customer deliveries and issuing of transport
documents
• Created reports and organised meetings with Italian parent company
2001 – 2003 Assistant Photographer - Family Business, Cluj Napoca, Romania
PROFESSIONAL TRAINING AND QUALIFICATIONS
Babes Bolyai University, Cluj Napoca, Romania Bachelor’s Degree in Sociology, Anthropology and Journalism, 1997 –
2001
Gheorghe Sincai College, Cluj Napoca, Romania Commercial Correspondent/Secretary College Degree, 1996 –1998
Avram Iancu High School, Cluj Napoca, Romania High School Diploma, English & French Speaker Award, 1991 –1995
NVQ Level 2 Hospitality and Catering
ILM 3 Leadership and Management Award
First Aid at Work
Advance Food Hygiene Certificate
Personal License and Designated Premises Supervisor
Fire Safety Awareness Level 2
Health and Safety and Risk Assessment Level 2
Food Allergens Training Level 2
OTHER SKILLS
IT skills include: Microsoft Word, Outlook, Excel, PowerPoint
Languages: English, Italian, French, Romanian
PERSONAL INFORMATION
Date of birth: 6th
July 1977
Interests: Photography, art, sports, music, literature and travelling