1. Melissa Baatz
1110 E Philadelphia St. Unit 8313 * Ontario CA 91761 * (951) 901-3150 * mprice3428@gmail.com
JOB OBJECTIVE
To secure a position that will enable me to utilize my strong organizational skills, educational background,
and ability to work well with people.
SUMMARY OF QUALIFICATIONS
· Self-starter with strong communication and problem solving skills paying professional attention to detail.
· Highly motivated individual with exceptional administrative, interpersonal and organizational abilities.
Dedicated to understanding and meeting customer needs and resolving issues in an efficient and
expedient manner.
· Thrives in fast-paced, high-pressured and time sensitive environments and easily adapts to new
concepts and responsibilities.
· Precise and accurate worker with background demonstrating pride in performance and successful work
accomplishments.
· Consistently meets all deadlines and is extremely reliable.
· Works well with little supervision, energetic, responsible, well organized and works well under stress.
· Able to establish and maintain cooperative working relationships with others
PROFESSIONAL WORK HISTORY
Lucrazon (03/2014 to Current)
Technical Coordinator
· Assisted clients with building their Ecommerce, Merchant and Brand Partner websites, both domestic
and international.
· Trouble shooting Content Management, Website errors, Merchant Account/payment gateway, shopping
carts and product inventory.
· Responsible for all email correspondence
· Special projects
· Examined clients account to understand why they are in a hold status and determine if the hold was
appropriate
· Investigated why clients were not getting paid as expected
· Assisted clients when they were unable to access their accounts
· Provided assistance to brand partners having trouble with their back office and dashboards
· Helped clients when they were being charged for something they shouldn’t have been
· Reconciliation, establish our updated approximately 500 users bank accounts at part of establishing the
organizations Spain office.
· Participated in a missing payment project, required client account reconciliation and proactively reaching
out to brand partners.
Executive Event Services (04/2013 to 3/2014)
Private Security
· Responsible for ensuring the safety of vendor assets
· Ensured event participants adhered to event guidelines
· Acted as information liaison during events
· Safeguarding vender displays
· Executed all tasks assigned to me during specified events within the parameters required
· Managed parking lot and assisted with all vehicle placement.
EDUCATION AND TRAINING
· Mt. San Antonio College 2013-Medical Billing Certification
· Mt. San Antonio College 2011-AS General Business
· Walnut High School 2006
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2. · Computer Skills: Windows2000, Windows95 Windows Word, Excel, Power Point, Windows2007